BMW of Visalia

We went in to BMW of Visalia to check out a car they had listed on Auto Trader. As soon as we arrived, Frank Acosta approached us and let us take the car for a test drive (a BMW Z4). We loved the car and listed on Auto Trader. As soon as we arrived, Frank Acosta approached us and let us take the car for a test drive (a BMW Z4). We loved the car and decided we were going to drive it home. The entire staff, Frank Acosta, Shayne Roberts, Vic Surroz, Mike Castro and Ed Fuentes were extremely helpful and as friendly as any sales personnel we have encountered. They all made it a very pleasant experience and we felt like we had known them forever. I would highly recommend this dealership to anyone who is in the market for a new or used car. You won't be sorry. More

I had been researching Mini’s online and was driving by and saw one parked on the street. I stopped in to take a look around and Mr. Ed Fuentes came out to greet me. Mr. Fuentes is very professional, cou and saw one parked on the street. I stopped in to take a look around and Mr. Ed Fuentes came out to greet me. Mr. Fuentes is very professional, courteous, and knowledgeable. I ended up buying the Mini and am extremely happy with it. I had an excellent experience at Surroz BMW and will definitely be back to buy other cars in the future. Mr. Fuentes and the Surroz family did an excellent job! Thank you! More

I went in to get my son's car serviced and met Shayne while I was waiting . I was about to replace my current convertible but was undecided on which make to get. He showed me the convertibles on the lot while I was waiting . I was about to replace my current convertible but was undecided on which make to get. He showed me the convertibles on the lot , was very informative and followed up with me several times. Although I ended up finding a specific pre-owned car at another dealership , I would definitely call on Shayne in the future for a new BMW . More

This place is good that offers excellent service. Thanks to Shayne Roberts for providing with good deal and customer service for my new car bmw 5 series. to Shayne Roberts for providing with good deal and customer service for my new car bmw 5 series. More

The overall experience was great. I went to the dealership not expecting to buy a car, but wound up driving one home. Shayne was very knowledgable, helpful, and patient. I also had a good experienc dealership not expecting to buy a car, but wound up driving one home. Shayne was very knowledgable, helpful, and patient. I also had a good experience with the service department. Everyone I've met there has been helpful and friendly. More

It has been great going there. I have bought 2 cars from there. I have gotten the best deal and service. Prompt service and kind sale people. there. I have gotten the best deal and service. Prompt service and kind sale people. More

We thoroughly enjoyed our experience at this dealership. We were treated with respect, offered a lot of options and felt like we got a good deal. Shayne was a lot of fun to work with and seemed interested We were treated with respect, offered a lot of options and felt like we got a good deal. Shayne was a lot of fun to work with and seemed interested in meeting our needs. Everyone at the dealership was friendly and helpful. More

Words cannot describe the experience I had at BMW of Visalia. They all made it very memorable that I will definitely come back and purchase another BMW :) Initially, I went to the dealership wanting to Visalia. They all made it very memorable that I will definitely come back and purchase another BMW :) Initially, I went to the dealership wanting to purchase an X5 however, it was out of my budget. Ed Fuentes had me test drive the 5 series and I absolutely fell in love with it. I told him I did not want a 3 series and I couldn't afford a 7 series but honestly what I enjoyed was that he listened to everything I wanted in a vehicle and drove up the vehicle that I fell in love with. I couldn't have asked for a better vehicle. He had such an awesome personality and very down to earth. I used to think going to a high end dealership, they were all very snotty and will only provide great service if you were made of money because I've been to a few dealership that lost my business because they weren't on it! I couldn't have been more happier at BMW of Visalia. Then later, Mike Castro comes over and introduce himself. He was also very generous and made me feel confident that I was getting a great deal, in which I did because little did they know, I did my research prior to this "purchasing a new car journey". I've actually been looking around for quite some time but was not in a rush to make the purchase because I was waiting to graduate in May of 2012. I wanted to be ready and reward myself with a brand new BMW after these stressful years of Graduate school. After test driving the 5 series, and Jeremy working diligently to give me a great deal with the finance company, I knew I was making a great decision. Despite some of my family making statements of how I was not getting a good deal and that I should have bought a brand new 2012 Toyota Camry or Honda Accord, I knew this BMW is what I wanted and I was not settling for a Toyota or a Honda. I also love the fact that they were not trying so hard in pressuring me to purchase the vehicle. They explained everything very clearly, and allowed me to make my own decision. Being that I'm a woman they could have easily persuade me because I was by myself, of course not knowing that I was going to drive the vehicle off the lot the same evening. I was surprised that they were not bias because of my gender. I can truly honor and respect that, it meant a lot. They all made me feel very comfortable. Additionally, if they would have tried to pressure me in purchasing the vehicle, they would have lost my business too. Overall, I would highly recommend BMW of Visalia. They're all very friendly and easy to work with. Ed Fuentes went over and beyond to make my purchase such a great one. Thanks again! More

The parts department consists of experienced individuals that help us out with whatever we need whenever we need it. They also have fast everyday delivery that makes our business more efficient. that help us out with whatever we need whenever we need it. They also have fast everyday delivery that makes our business more efficient. More

My experience at BMW of Visalia will be a memorable one. I bought a certified pre~owned 5 series for my wife for her birthday. I was treated with the upmost respect. Ed Fuentes, was very knowledgable he ans I bought a certified pre~owned 5 series for my wife for her birthday. I was treated with the upmost respect. Ed Fuentes, was very knowledgable he answered every question. I had pertaining to the vehicles in their inventory. After a short conversation Ed found exactly what I wanted. I believe this was due to him actually taking the time to listen as I shared my list of desired options. During the process we were also greeted warmly by the president as well as other members of the sales and management team. Jeremy assisted us with the paperwork ordeal and made it a comfortable and painless experience. I am already planning another BMW purchase and am definitely loyal to the guys at your Visalia store. More