BMW of Visalia

I have always dreamed of getting a BMW, I would describe it as my "Dream Car." Finally life circumstances permitted myself to get one. I did some searching around, but NO ONE compared to BMW of Visalia, th it as my "Dream Car." Finally life circumstances permitted myself to get one. I did some searching around, but NO ONE compared to BMW of Visalia, the customer service and overall professionalism and friendliness was superb. The salesman Shane was extremely helpful and very informational, he knew all the perks and extras the cars had. I was surprised when Mike Castro the manager even assisted, I felt really special throughout my entire visit. And my last encounter was with Brad, the finance man, he was Awesome, I got an excellent deal and he even hooked me up with rebates I had no idea about or even had to mention. He was the "icing on the cake" for my visit, as he finalized all of it. lastly Ed set up my satellite radio, and gavve me a tutorial. I have bought many cars and have never expreienced the level of customer service and most importantly friendliness and good ethical standards, especially for a car dealership, I recieved. I would definatly recommend this dealership to anyone, and am pleased to say I will be a life-long customer. Thanks Guys!!! More

Outstanding service. Wasn't expecting to get a car next thing I know I was signing. Would definitely recommend Bmw of Visalia to anyone looking for a new vehicle. thing I know I was signing. Would definitely recommend Bmw of Visalia to anyone looking for a new vehicle. More

The Salesman & the manager did not pressure into buying, shayne was very professional, buying my new X5 was very smooth and easy! Thanks a bunch. buying, shayne was very professional, buying my new X5 was very smooth and easy! Thanks a bunch. More

Verify friendly and patient shane helped answer all our question so we can make the best decision. And Mike Castro was a big help in the finance portion of deal! question so we can make the best decision. And Mike Castro was a big help in the finance portion of deal! More

I had always dreamed of owning a BMW, recently I was able to seriously start looking into a buying a new BMW. I kept putting it off to avoid dealing with the dealerships. Myself and people I know have had ba to seriously start looking into a buying a new BMW. I kept putting it off to avoid dealing with the dealerships. Myself and people I know have had bad experiences at dealerships. So, I had a plan, I was going to check out the BMW of Visalia and if I did not like the service, I had plans to go to another dealership, so with my sister and cousin, I went to check out the BMW's of the Visalia dealership. What a pleasant surprise! My experience was far better than I could have imagined! As soon as we arrived we were greeted by Shayne Roberts, he answered all of our questions, he was very knowledgeable, showed us multiple cars, and even took us out for a test drive. It is obvious he loves the product he is selling. I did not once feel pressured. My sister who recently bought a car at a different dealership was very pleased with the service, level of professionalism and friendliness as well, she wished her car dealership experience could have been the same. Other dealerships can learn a thing or two from BMW of Visalia on how to treat future and existing customers, they are an excellent example. When it came time to get my BMW, Shayne and Mike Castro went above an beyond to get me qualified and get me the exact if not better car than I had expected. My BMW was delivered to BMW of Visalia in a timely manner. When it came time to sign the dreaded mile long paperwork, Brad Maples from financing, got me through it as fast as possible, all the meantime, explaining every single paper work in detail, I knew exactly what I was signing and the terms of my contract. The service department has also been great! I have no complains at all, only a million good things to say about BMW of Visalia, I am so glad I went to them first, and plan on being a future customer for years to come. I would give BMW of Visalia a 5 out of 5 star rating, 100%, A++++. More

I came in about a month ago and started speaking with Shayne Roberts about a used BMW. I was thinking about a 3 series, but after spending several hours learning about the cars, and speaking with Shayne Shayne Roberts about a used BMW. I was thinking about a 3 series, but after spending several hours learning about the cars, and speaking with Shayne and the manager, Mike, I landed on an amazing 2011 535. The car is beautiful, and was as pristine when I picked it up as any new car on the showroom. Working with Mike the manager, and Brad in Finance was simple and didn't take long at all. Thank you all very much and I'll see you in a few years! I wouldn't shop anywhere else. More

I dealt orginally with salesman Frank and then Shayne- My experience with both was excellent. However, after concluding over the phone what i thought was a final deal with Mike Castro (SM) (after many days o experience with both was excellent. However, after concluding over the phone what i thought was a final deal with Mike Castro (SM) (after many days of negotiating), I went to the dealership and was greeted by finance person Brad, whom began reducing the amount of my trade (eventually giving the original quote after he "called a few wholesalers", surprised me with a higher interest rate and even through in GAP insurance whithout asking me. When I refused the GAP insurance, Brad became agitated and was forced to shred the existing contract and re-do. Brad needed my wifes signature and she wasn't present so he sent the salesman (Frank) down to her office and he went over contract with both of us. Frank is a nice guy but really didn't know what he was doing with the finance piece, he's a sales guy. One day later, we had to sign parts of the contract that were missed the day before. Shayne did all he could do, understanding that the general manager and Brad would have final decisions. I've been in the car business myself so i know how the games played but to pull a fast move at the end of a deal is the reason car guys have a bad rep! This a BMW dealership and my expectation was maybe too high- First BMW and probably my last- More

Great great experience. I hate car shopping/buying... the pressure, the haggling, wondering if you are being taken advantage of, etc. However, the guys at Visalia BMW did a wonderful job. I had initial the pressure, the haggling, wondering if you are being taken advantage of, etc. However, the guys at Visalia BMW did a wonderful job. I had initially planned to shop around, as I was undecided between a BMW, Lexus, or an Infinity. By luck, I stopped by Visalia BMW first, and was impressed enough to completely forego the rest of my search. Everyone there was superbly helpful, sincere, and willing to help find the best car/deal/price for me. No up-sale tactics, negotiation tricks, or last minute hidden fees & costs. Shayne and Mike laid everything out for me, explained it thoroughly, and provided several purchase options for me to choose from. I can honestly say this was the easiest and most hassle-free and pleasant car-buying experience I have ever had. I would strongly reccomend them to anyone. Thanks guys, Mike More

I was referred to Visalia BMW and I was very pleased with the customer service I received from the car salesman, Ed Fuentes and manager, Mike Castro. They were very friendly and they made me feel comfortable the customer service I received from the car salesman, Ed Fuentes and manager, Mike Castro. They were very friendly and they made me feel comfortable with my purchase. All of their service department staff are very pleasant and helpful. I would recommend anyone to Visalia BMW for their next purchase. More

Shayne was my contact from the very start. He was very helpful and kind. He helped us purchase the vehicle of our dreams. I love everything he did for us and I definately would say that he was the kindest helpful and kind. He helped us purchase the vehicle of our dreams. I love everything he did for us and I definately would say that he was the kindest salesman that we ever experienced. Thank you Visalia BMW and we will definately see you again for business. More