BMW of Tulsa

Shady Service This service center use to be exceptional but now it is flat out currupt. I've caught them lying about repairs several times, trying to charge for war This service center use to be exceptional but now it is flat out currupt. I've caught them lying about repairs several times, trying to charge for warranted service and even damaging my car. On 3 occasions, my vehicle developed new problems as soon as I drove off the lot, which were later confirmed as negligence. If not outright sabotage, from another shop. More

Horrible not even worth one star but I couldn’t submit Horrible customer service! They give you the run around about everything including not calling you back about your car that they have in service. We c Horrible customer service! They give you the run around about everything including not calling you back about your car that they have in service. We called and left 2 messages with no return call back then finally called again and got someone on the phone. They told us the car wouldn’t be ready until the next morning and that the car was at HourGlass but wasn’t sure what location. Really you don’t know where someone’s car is. I will never buy another car from BMW of Tulsa again. If you are reading this I warn you not to do it! If you ask for a manager your told it’s one person then come to find out it’s not. More

Problem Fixed EDIT: Jay Moore the General Manager gave me a call and was extremely apologetic and very nice. He is working to make this right. I have come across EDIT: Jay Moore the General Manager gave me a call and was extremely apologetic and very nice. He is working to make this right. I have come across many dealers that the GM and sales managers that will hide and ignore the problem. I am very happy with how this was handled so this is why I have changed my score and update the review on the situation. Saw a used MDX online that was about $1,000 less then anything we had in Kansas City. We put a deposit down on the vehicle and drove there 5 days later. Now for a older car with 160ish k miles I expected to see some scratches and small dents. That stuff is to be expected. When I arrived the corners of the back bumper were extremely damaged and this was not shown in photos or in the angle they were taken. When I pointed out the damage the sales person said he did not see the damage and had not walked around the vehicle. In 5 days no one walked around the car we put a deposit on and said hey since you are driving so far I want to make sure you are aware of the bumper damage. The sales person’s response to me verbatim was “yeah that’s my bad”. Extremely disappointed I took time off work drove 4 hours and $100 in gas. Again I didn’t not expect this to be a perfect looking vehicle but for sales to not even look at the car within 5 days after taking a deposit and for it not to be shown on the web or in the description is really upsetting. More

Worst car buying experience ever. Expect your car to be delivered on time? Expect it start 10 days after you buy it? Expect a call back if you have an issue? If you answered Y Expect your car to be delivered on time? Expect it start 10 days after you buy it? Expect a call back if you have an issue? If you answered YES to any of the questions above, FIND ANOTHER DEALER. Worst customer experience I've had. More

6th BMW! My hometown dealer Have tried other dealers but BMW Tulsa has been consistently a class act. From service to sales, from perfect days to to oops days all has ended up Have tried other dealers but BMW Tulsa has been consistently a class act. From service to sales, from perfect days to to oops days all has ended up quite well First, the staff are knowledgable , friendly and quite laid back. From driving the car to closing the deal the folks work hard to keep things smooth. The technology works better than ever in the new X3, smart folks at the dealer get you all hooked up and out pretty quickly. Spend the extra time to let them go over all the features. BMW's are a little more money but you do get something special . I like Honda and Acura as well for their virtues. The new 3 series is coming soon and goes back to its roots. More

Service Robert gave a thorough explanation of issues and recommendations Didn’t feel pressured to do any of the services Have continued to trade at the d Robert gave a thorough explanation of issues and recommendations Didn’t feel pressured to do any of the services Have continued to trade at the dealer for all things I have needed. Always helpful More

Everything was excellent thank you all you are a super team Needed an suv and got a nice used clean one at an affordable price very good Apr. great conditions we have got very well taken care by this BMW team w Needed an suv and got a nice used clean one at an affordable price very good Apr. great conditions we have got very well taken care by this BMW team wonderful people thanks to Adrian and all of you guys keep up the great work Heave a Happy Thanksgiving More

Very courteous Friendly and no pressure environment . Dealership is clean and inviting. Cars on the lot show well. They are a knowledgeable staff and good with expla Friendly and no pressure environment . Dealership is clean and inviting. Cars on the lot show well. They are a knowledgeable staff and good with explanations. More

Rob Moreno service Robert was super helpful. First he listened carefully to what my concerns were. Then, he discussed my options. Lastly, he set everything up for my car Robert was super helpful. First he listened carefully to what my concerns were. Then, he discussed my options. Lastly, he set everything up for my car to be repaired. It was a very pleasant encounter; I would recommend him to anyone. More

Awesome experience This was the best repair experience I have ever had. They fixed problems that I wasn’t even aware of. Travis my advisor was great! This was the best repair experience I have ever had. They fixed problems that I wasn’t even aware of. Travis my advisor was great! More