BMW of Tulsa

This was my first scheduled service with BMW of Tulsa. I’m very pleased with the professionalism of my service advisor! A loaner car was provided for my convenience. I’m very pleased with the professionalism of my service advisor! A loaner car was provided for my convenience. More

Brought my car in for a wheel bearing in March. Brought my car in for the other in August. The price was approximately $65.00 more. The service advisor Andrew was great and said he would match the first pr my car in for the other in August. The price was approximately $65.00 more. The service advisor Andrew was great and said he would match the first price. However, it took the part 8 days to come in and the repair to be completed. I went to pick up my vehicle, the service advisor I met with named Robert would not give me the original price. After a short conversation, he decided he would. He took my card, left the room and came back with my receipt. He had charged me the original more expensive price. I didn’t notice until I was home and I looked at the paper work. After several phone calls to the dealership and messages left for Robert to call me so I could speak to him, he has yet to return my call. I’m very disappointed in the service department over such a small amount of money. I have had several BMW vehicles and always use them to service my vehicle. I will consider alternatives after this incident. More

Highly recommend this dealership!! I just bought a beautiful 2014 Infiniti SUV here. Awesome staff, they were all so professional, friendly and helpful. My sales person was Billy E. and he was fun, up beautiful 2014 Infiniti SUV here. Awesome staff, they were all so professional, friendly and helpful. My sales person was Billy E. and he was fun, upbeat and energetic through out the whole sales process, even when I told him I had poor credit! Todd the Finance Director was able to obtain a great finance deal at comfortable monthly payments and on top of that, he made the signing process very simple and easy for me. If I could give more stars to this facility, I definitely would! Keep up the amazing customer service! More

The service manager, Mike kaiser, went above and beyond to make my visit pleasant. The professionalism was clearly evident in all personnel I met. Very happy with bmw of tulsa. to make my visit pleasant. The professionalism was clearly evident in all personnel I met. Very happy with bmw of tulsa. More

Great experience. Easy a fast. Had what we wanted. Good service service More

I truly appreciate their professionalism and prompt service. They were efficient and up front about the service they provided. I’ll return to have my car serviced. service. They were efficient and up front about the service they provided. I’ll return to have my car serviced. More

Great group of Patriots! Awesome experience! They took care of me, my family and our military! Recommend them for next vehicle purchase! Thank you! Hoorah! care of me, my family and our military! Recommend them for next vehicle purchase! Thank you! Hoorah! More

Andrew Mercer is the best advisor. I have worked with him on several occasions and each time he has been very pleasant to work with him on several occasions and each time he has been very pleasant to work with More

Sales experience was awesome! Got the car of my dreams a 2017 740i!!! Exciting... Then the Finance side of the deal...sent pay-off to wrong credit union, not one person thought to call to verify/confirm na 2017 740i!!! Exciting... Then the Finance side of the deal...sent pay-off to wrong credit union, not one person thought to call to verify/confirm name, account, amount etc... Did the deal 6/05/21, as of 7/15/21 credit union still no check!!! More

After a couple follow ups, finally got my car in to fix the issue. Fix was completed but had to be left overnight. No loaners were available. Everything was under warranty so that made the service worth by the issue. Fix was completed but had to be left overnight. No loaners were available. Everything was under warranty so that made the service worth by time and not having a loaner! More