BMW of Tulsa

When I say that I’ve never dealt with a more dishonest company, it is the absolute truth. We bought a pre-owned BMW in July and signed up for a maintenance plan while finishing our car deal. We were to company, it is the absolute truth. We bought a pre-owned BMW in July and signed up for a maintenance plan while finishing our car deal. We were told at time of signing that we could cancel and receive a refund on the plan. I text my salesman Tommy and informed him that we were trading in the vehicle and he told me to make sure I cancelled the maintenance plan. He then directed me to the website and walked me through the steps to cancel. I then filled out the form and was advised on by Destiny at Group 1 in Houston to submit the cancellation after the vehicle was traded so that our full refund went to us and not the previous lien holder. We followed all directions and then we received a call from Group1 stating that these maintenance plans are NEVER refunded if purchased in Oklahoma. I reached out to Todd in Finance and he assured me that he would take care of the situation and call me back. Surprise, he never did. Being out almost $2,500 after being lied to directly by Finance and Sales is pretty tough. There is no reason to give this dealer your business when they are willing to lie for a few thousand More

I'm a Houstonian who enjoyed a great experience at BMW of Tulsa buying a 2018 Porsche Macan S the first week of 2023. Marco in sales returned my call and sent me a walk-around video of the car to add to the Tulsa buying a 2018 Porsche Macan S the first week of 2023. Marco in sales returned my call and sent me a walk-around video of the car to add to the existing complete description, photos and video. GM Jason wrote a nice welcome note and provided useful follow-up info the next day on the phone. Then Shadee in sales picked me up at the airport, took me to the dealership in a sweet X-5, brought Jack from service over for car orientation and test drive because he is their resident Porsche owner. At one point I noticed one fender ding and they immediately had a vendor take and fix it perfectly while I signed some simple paperwork with Shadee and then Sterling in Finance. They even allowed me to get on the road for the 500-mile drive home while my wire transfer was in process. I highly recommend this dealership and every person I worked with there for their professionalism and fair dealing. They certainly know BMWs (especially Shadee), and I was completely satisfied with the outstanding trade-in I bought from them. More

This dealership sold me a car that was advertised as "no dents or scratches, and in great shape." When I had it shipped to me it showed up with misaligned body panels, overspray everywhere, and a shoddily r dents or scratches, and in great shape." When I had it shipped to me it showed up with misaligned body panels, overspray everywhere, and a shoddily repaired collision in the right rear. This was a CPO car that they had allegedly inspected and "met BMW standards." In addition, the car had a surging issue while cruising. They were insistent I didn't know what I was talking about and I had to pay out of pocket to return the vehicle. When I did, they were slow to return my money and I had to call BMW NA and file a complaint to get them to do it. I've owned 20+ vehicles, including 5 BMWs and this is the worst experience I've ever had. More

Excellent service from first contact with sales thru receipt of vehicle. Very professional sales organization, highly recommended. receipt of vehicle. Very professional sales organization, highly recommended. More

I have an X7 on a lease. The service department has been an issue since I obtained the car in March 2019. I finally, after many attempts, spoke to the GM today. He was rud The service department has been an issue since I obtained the car in March 2019. I finally, after many attempts, spoke to the GM today. He was rude, condescending and completely unhelpful. I will not lease or purchase another car from them, or even a BMW for that matter! More

Overall a good experience. Only 1 real hiccup along the way (which is good, right?). We were awaiting info from the dealer to process at the bank. It had not come through and w Only 1 real hiccup along the way (which is good, right?). We were awaiting info from the dealer to process at the bank. It had not come through and we contacted several people to get the info and it took quite a bit. Minor inconvenience as we needed to wait for UPS to get payment to the dealer before we could get the car. Now, once at the dealer, it was quick and simple. Did most of the work upfront. So, when getting there, we chatted, looked the car over, went for a test drive, chatted, signed some paperwork and were done. About 45 min total. What would have been nice - we came from out of town and rented a car to drive one-way. Dropped that off in the morning before coming to the dealership. And, we were texting that in the morning so they knew the plan/timing. The didn't say - we'll send someone to get you at the car rental place. We needed to get an uber. That's why I put Customer Service at a 3 and not a 4/5. More

Had car in for repair, unresponsive service advisor, poor workmanship. Service advisor would not return phone calls. When they said the car was ready it wouldn't even start. workmanship. Service advisor would not return phone calls. When they said the car was ready it wouldn't even start. More

What a GREAT experience! My salesman Shadee *****! Finance personnel Alan*****! Wonderful experience, definitely recommending this dealership! Love my BMW X4M looking forward to the days ahead! Finance personnel Alan*****! Wonderful experience, definitely recommending this dealership! Love my BMW X4M looking forward to the days ahead! More

In July of this year I broke my rear window wiper. I left my car with BMW of Tulsa to have it replaced. I was told to order the part needed for the repair. They walked me to the parts department. The parts d my car with BMW of Tulsa to have it replaced. I was told to order the part needed for the repair. They walked me to the parts department. The parts department contacted me with the question of what part do I need. After leaving my car with the dealership all day I would think someone would have known the answer to that question. I am not the technician I did not have a clue. After getting this issue resolved, I had the parts department order my part as instructed and paid for the part as well. On July 16 I was notified that my part was available. I am a physician, and I do not have a lot of time to make appointments outside of my work schedule. I scheduled a service appointment on 08/31/2021. First, when I arrived the service department told me I would need to order a part. I told them I had already ordered the part that should be needed. They sent me to their parts department to pick it up and bring it to them. the worker at the parts department recognized me from my part order in July and told me that he had sold my part to someone else, the part I had already paid for because someone else needed it. He did not know when I was coming in for a service. I cannot even believe the level of disorganization and disrespect of my time. I love my BMW. My x5 is truly a work of art but this service and parts department has REALLY treated me poorly with this experience!! BEWARE!! More

There is no service in the service department!!! Don’t use them, prices too high for what you get!!! Service people aren’t helpful, friendly or nice! use them, prices too high for what you get!!! Service people aren’t helpful, friendly or nice! More