BMW of Tucson - Service Center

Kaitlyn is the best in the service department. She is always warm and wonderful to work with under stressful conditions. She pulled together all the tire information I needed, and provided context and ba always warm and wonderful to work with under stressful conditions. She pulled together all the tire information I needed, and provided context and background for her recommendations. More

Service manager was unable to supply the tire I needed that the price quoted the tire that they ultimately found for my car was a more expensive tire and I was forced to purchase a tire!!!!! that the price quoted the tire that they ultimately found for my car was a more expensive tire and I was forced to purchase a tire!!!!! More

This was my first experience with the dealer. They took great care of my car and I had peace of mind. Tyson is a great advisor, made me feel welcome. great care of my car and I had peace of mind. Tyson is a great advisor, made me feel welcome. More

Kayla Diaz was excellent and very professional. I arrived early for my appointment and she took me early and did not keep me waiting. I would like her to continue to be my service advisor. early for my appointment and she took me early and did not keep me waiting. I would like her to continue to be my service advisor. More

Really appreciate BMW's commitment to maintaining a high level of customer service. I especially appreciated my service rep's proactive approach to making sure that any outstanding service needs (recalls level of customer service. I especially appreciated my service rep's proactive approach to making sure that any outstanding service needs (recalls etc) were handled during the trip. More

Making reservation for 10,000 mile inspection and oil change at the dealer rather than calling the indicated phone numbers did not get the maintenance-to-be info to BMW. As a result, got multiple emails change at the dealer rather than calling the indicated phone numbers did not get the maintenance-to-be info to BMW. As a result, got multiple emails and a phone call from BMW. Cause of multiple confusion on my part. (Did make a phone call to an indicated number. Hung up after 'Someone coming right up' response went nowhere after waiting about 3 min. More

excellent dealership and excellent staff...and maybe excellent dealership and excellent staff... and maybe the managers of this website should read think again about their 25 word requirement and read excellent dealership and excellent staff... and maybe the managers of this website should read think again about their 25 word requirement and read this: https://www.grammarly.com/blog/concise-writing/?&utm_source=google&utm_medium=cpc&utm_campaign=10273012991&utm_targetid=dsa-1147022280642&gclid=CjwKCAjwr56IBhAvEiwA1fuqGkkQTr5A6hHgFDUR9UJ1bEYSS4Y4QIrIdNKMQC72SPb2eI_9yhLPFxoCJqsQAvD_BwE&gclsrc=aw.ds More

I always receive first class service here.. A special thank you to KAYLA DIAZ! She is a delight! She worked with my warranty company to make sure my claims were submitted correctly which saved me a consi thank you to KAYLA DIAZ! She is a delight! She worked with my warranty company to make sure my claims were submitted correctly which saved me a considerable amount of money. More

We recently towed in our 2015 328I, for over heating and a rattle under the console. Fortunately, it didn't overheat, but there were a few pinholes in the radiator, and the rattle was a simple broken retai a rattle under the console. Fortunately, it didn't overheat, but there were a few pinholes in the radiator, and the rattle was a simple broken retaining clip for the parking break cable. All the service writers we talked to, Kayla and Bryan, were excellent in their knowledge of the problems and as usual, friendly to deal with. Also, Chris the mechanic, who replaced the radiator, was helpful in explaining the situation. You can be proud of your service writers and your mechanics. They've always treated us fine. Unfortunately, I can't buy another BMW. Both of these issues on a six year old car, even within a lesser brand name, should never happen this soon. Also, to charge $720 to fix a retaining clip? Four months ago we bought our last BMW, a used 2015 Z4. It's in excellent condition, except for the leather dash separating at the seam; not the quality I would expect from BMW. We'll come back to you for service, but the brand name is becoming more like a cheap import. Thanks again, see you next time for service. Don B More

I had a great experience with Ketelyn, my service advisor, and the service department. Outstanding dealership. Note: The remaining words are only to fill the 25 words minimum required to submit this advisor, and the service department. Outstanding dealership. Note: The remaining words are only to fill the 25 words minimum required to submit this review. More