BMW of Tucson - Service Center

The experience was extremly positive one as always.Ryan The experience was extremly positive one as always. Ryan was very helpful with my concerns. The experience was extremly positive one as always. Ryan was very helpful with my concerns. More

Great service from Tyson. He was able to quickly address all my issues and concerns. all my issues and concerns. More

Jayme was our service advisor, very helpful and kept us informed on status of vehicle. We recently moved from Temecula CA and had great experiences at the BMW of Murrieta. I was disappointed in that the se informed on status of vehicle. We recently moved from Temecula CA and had great experiences at the BMW of Murrieta. I was disappointed in that the service department did not offer detailing of any type. Jayme if asked the foreman in front of us and would even recommend a local place to have our BMW's detailed. The foreman was very abrupt and seemed very unprofessional. Overall our first experience at BMW of Tucson was about average. We do like Jayme as a suservice advisor. More

This dealership has greatly improved over the last few years. Sales and service people are both more knowledgeable and customer oriented. Kyla in service was very much "on-the-ball." It's a different game years. Sales and service people are both more knowledgeable and customer oriented. Kyla in service was very much "on-the-ball." It's a different game there now, and we are very impressed with the changes. More

Very friendly and professional after sales service provided by Ryan. Will definitely make use of his service again. provided by Ryan. Will definitely make use of his service again. More

I would’ve gave this 5 stars, but originally my appointment was with Tyson. I arrived to my appointment right on time and he was with another customer so he asked me to wait in the lobby.(which is appointment was with Tyson. I arrived to my appointment right on time and he was with another customer so he asked me to wait in the lobby.(which is fine!) however, I was waiting in the lobby for 1 hour so I went to check if he was ready for me and he was nowhere to be found. No one knew where he was and I still wasn’t even checked in yet. It was upsetting having to wait for my “advisor”. The front desk had a nice gentleman (forgot his name, sorry!) assist me. He was very nice, profesional and quick with the entire process. They offered me a loaner vehicle in the meantime and when I came back Tyson was at his desk so I was going to ask him what happened but he immediately walked away as soon as he saw me enter the building. Lluckily the gentleman that helped me was still there waiting for me. This was very unprofessional and inconvenient of Tyson to do. But I’m glad the other individual who was there assisted me and he was awesome! More

Efficient service. Nice waiting area.I was kept up to Efficient service. Nice waiting area. I was kept up to date on the progress of the service Efficient service. Nice waiting area. I was kept up to date on the progress of the service More

Good service. I really enjoyed the video clip of the summary of car’s status. summary of car’s status. More

Great service. Kayla a great service rep. She explains things very well and is knowledgeable things very well and is knowledgeable More

Excellent service that was quick and communicated to me throughout the process. I really appreciated that they called me to remind me that my new car had its first oil change. throughout the process. I really appreciated that they called me to remind me that my new car had its first oil change. More