BMW of Tucson

tyson has exceeded expectations and makes sure that all services are to customer satisfaction. I will use him always a point of contact whenever a problem arises services are to customer satisfaction. I will use him always a point of contact whenever a problem arises More

Took my bmw 335i for recall and took my car the next day and she was very friendly and helpful and I really love the video on my car with the issues it had and she was very friendly and helpful and I really love the video on my car with the issues it had More

Easy to make an appointment Welcomed On timeGood Easy to make an appointment Welcomed On time Good service Explain every step of the service Good and friendly Easy to make an appointment Welcomed On time Good service Explain every step of the service Good and friendly More

BMW Tucson's service department comes through in a pinch BMW Tucson's service department comes through in a pinch again. I coaxed my vehicle into the establishment sans appointment on 10OCT21 after Tucson's BMW Tucson's service department comes through in a pinch again. I coaxed my vehicle into the establishment sans appointment on 10OCT21 after Tucson's streets claimed yet another of its tires. My regular service advisor was unavailable but I was more than ably accommodated by a gentleman named Tyson Kessler; he quickly got my car in for servicing, ordered the appropriate tire and arranged transportation home for me, all things that may seem mundane at first blush but which, to me, speak to the tremendous professionalism and routine acme service of BMW Tucson and its service advisors. Many thanks. More

I had this dealership do a recall repair, they did the repair for the AC Harness. A month later I have no AC power, and no AC. I’ve been trying to set a appointment, today for almost 3 hours, and I can’ repair for the AC Harness. A month later I have no AC power, and no AC. I’ve been trying to set a appointment, today for almost 3 hours, and I can’t get a return call for service. More

They were helpful and courteous and very prompt in answering questions that I had and the whole experience was easy and professional answering questions that I had and the whole experience was easy and professional More

Very good experience with BMW Tucson. Courteous and willing to help as much as possible. Complete opposite from my last experience with a dealer right down the road. Definitely recommend BMW Tucson. willing to help as much as possible. Complete opposite from my last experience with a dealer right down the road. Definitely recommend BMW Tucson. More

I am very satisfied with the overall service I have received at BMW of Tucson! received at BMW of Tucson! More

Overall good experience. Made the appointment through the BMW app and showed up to no appointment in their system. Apparently a know issue, they got me in anyway. Service was going to be several hours and no BMW app and showed up to no appointment in their system. Apparently a know issue, they got me in anyway. Service was going to be several hours and no loaner vehicle available. Told they are very limited and booked out for weeks in advance. Got a shuttle ride to work but had to find my own ride back. I feel like a luxury dealership like BMW should have plenty of loaner vehicles for customers. More