BMW of Tucson

I don't know where to begin to express what a pleasant car buying experience I had! First of all everyone in the dealership is extremely friendly, courteous, professional and made me feel very comfortable car buying experience I had! First of all everyone in the dealership is extremely friendly, courteous, professional and made me feel very comfortable as soon I worked in. I would have to give much credit to the General Manager Michael for setting the tone in the dealership for how wonderful the employees treat everyone that enters the dealership. I think we all know it starts at the top! If it wasn't for Michael I would not be in my new car. After four Mercedes I never thought I would buy or lease anything else. Michael and his staff especially Clark are extremely knowledgeable of their products, worked incredibly hard and made it so easy for me. I just handed them my Mercedes keys and they did the rest. I have already and will continue to recommend BMW of Tucson any chance I get! More

Bought my wife a 2009 BMW 550i for her birthday 11/09. Everything seemed in order and she was very happy. Shortly after the purchase I started hearing noise coming, from what sounded like, the front of th Everything seemed in order and she was very happy. Shortly after the purchase I started hearing noise coming, from what sounded like, the front of the vehicle. We made several driving trips and the noise was persistant and getting louder. I took the car in several times to have it checked out. each time I was told everything was OK, but the noise was still there. We were getting ready for a long road trip and wanted the car checked again since the noise was still there. We had at that time about 15K MI on the car. This time I was told the rear tires were shot and should be replaced before going on the road. BMW also recommended a wheel alignment, which they did and found 3 of 4 wheels were out of specs and the 4th nearly so. I replaced the rear tires and off we went on our 6000 MI road trip starting in late July. Before we got to our first destination the road noise was back. By the end of the trip, mid Sept. the noise was as loud as ever. Back to BMW Tucson I went. Was told the front tires were cupping, thus causing the noise and that they also needed to be replaced. During all of this time I visited several tire shops and two other BMW dealerships (Denver and Houston). Each time I heard the same thing, faulty tires and/or wheel alignment. This brought me to the conclusion that the car was out of spec when it was delivered to my wife. Because misaligned tires don't manifest themselves until several thousands of miles later and progressively get worse, which I believe was the case for my wife's car. I presented my theory to BMW and was told they were not responsible and I would need to deal with it myself. I expressed dissatisfaction with their decision. BMW countered with paying for one of the front tires. I was still not satisfied as my position was that BMW had more responsibility than that. I asked to speak to the Service Manager, Arleyne Bishop. I explained my position to her about my belief that the car was out of spec at delivery and what I thought BMW should do about it. I wasn't looking for a free set of new tires, but rather a more equitable solution, like 50/50 since I did get half the use of the tires. Arleyne went to work to find a resolution and she did! The result was BMW replaced the front tires and did another wheel alignment to insure the car was right when it rolled out the door. It is so nice to ride in a quiet, comfortable luxury car again. I found Arleyne to be professional, concerned, helpful, courteous and determined to regain a satisfied customer, which she did! She always did what she said she was going to do and called with updates when she said she would. I have a lot of confidence in her and you all need to keep her working with and for your customers! Don and Bobbie Prochazka More

I originally brought in my 2006 325i for service. Unfortunately, it was out of warranty and needed a very expensive repair. My service advisor Thomas was great and explained my options and was very s Unfortunately, it was out of warranty and needed a very expensive repair. My service advisor Thomas was great and explained my options and was very sympathetic to my situation. He got me in touch with the sales dept to see what could be done if I decided to trade it in. When I went in I spoke with both Clark and Rick and I felt that they were really trying to help and provide the best outcome possible for me. They showed me several new cars and one in particular that I loved! They offered me more than I expected for my trade-in and got me a great offer on a new one. I loved my car and was sad that I had to get rid of it. But I was so happy with how this situation worked out. I really was impressed with the service and sales staff. I never felt any pressure to buy or to hurry and make a decision. The first time I went in to speak with Clark, he even recommended that I hold on to the loaner another day so my husband and I could have time to decide what we wanted to do. Overall, my experience was so positive that I am happy to recommend this dealership. More

My wife and I went to this dealer to test drive two cars to see if we wanted to buy a BMW. We did not know any of the employees and got Mike Freeman by luck, as he handles the internet sales. We were impr to see if we wanted to buy a BMW. We did not know any of the employees and got Mike Freeman by luck, as he handles the internet sales. We were impressed with the car during test drives, Mike's willingness to give us his time and to answer our novice questions. We left that day unsure if we were going to purchase, but very impressed with the "no pressure" or "hard sell" treatment by Mike. We decided to buy and I dealt with Mike mostly by internet while he located the vehicle we wanted. BMW Tucson swapped cars with a dealership out of town and had the car ready for delivery in short order. This was the best car transaction I have had in a long time. Mike listened, understood what I wanted and met my needs. He played no games, never pressured, kept me fully informed. He was very responsive to any questions I had. Hard to admit, since I would rather go to the dentist than negotiate with a car dealer, but this was a very pleasurable experience. We have not been to service yet, but hope they are up to the level of the new car sales department. More

Chelsea Gerlak is the absolute BEST service manager. She is ALWAYS friendly and I enjoy going in there. Her personality really lights up the service dept. I will always got to Bmw, Tucson! Thanks Chelsea is ALWAYS friendly and I enjoy going in there. Her personality really lights up the service dept. I will always got to Bmw, Tucson! Thanks Chelsea! More

Angelic Sanchez was very knowledgeable and friendly. She helped us get the best deal possible. She even watched our daughter as we signed paperwork! I would definitely recommend her. helped us get the best deal possible. She even watched our daughter as we signed paperwork! I would definitely recommend her. More

I had a problem with my sunroof that was not covered under warranty but after talking to Michael Famileti and explaining my position on how it happened and my expectations from BMW he concurred with my under warranty but after talking to Michael Famileti and explaining my position on how it happened and my expectations from BMW he concurred with my position and had the dealership handle the problem and I left happy and satisfied....dan deasy More

During my visit to renew my Lease I just got amazed by the excelent service, professional attention and understanding of my needs, and I get the car that I wanted. the excelent service, professional attention and understanding of my needs, and I get the car that I wanted. More

So my car BMW x5 was sent by a collision center to Tucson BMW to be inspected for computer problems after a minor accident , I received a call after 2 days from Chelsea who claimed it is all water damage and BMW to be inspected for computer problems after a minor accident , I received a call after 2 days from Chelsea who claimed it is all water damage and it is not covered by warranty and insisted it is not covered by Insurance and It will cost me $2300. when I said no water was spilled and what other explanation you have , she simply was ignorant about the car and on the phone she is yelling at the mechanics to answer my questions, so no one knows ,then she got upset and unprofessional when I insisted to know. simply her answer was take it or leave it, so I went to pick up the car , I found it there under a tree with at least an inch of dust and a new scratch and seats not adjusted, Unfortunately no one available to talk to you and Chelsea not available to talk to- she figured I won't be fixing the car there anyway. Overall rude, Ignorant, more expensive in comparison to Phoenix and unprofessional dealership. Finally , I drove the car to North Scottsdale BMW and the car was fixed and the insurance paid for it.North Scottsdale BMW made great effort to work with me and force the insurance to come and check the car themselves, they gave me a BMW loner and the car was fixed in 2 business days as promised. I'm a physician and I told the story to few of my friends who owns BMW and they all laughed, because apparently it is known in the hospital you never buy from Tucson BMW dealer.. More

I went into BMW Tucson to look for a very specific car they took care of me and addressed all my concerns and help me get into the car I wanted. They spent many hours working with me after the dealership they took care of me and addressed all my concerns and help me get into the car I wanted. They spent many hours working with me after the dealership had closed to hammer out the deal I wanted. Great team they have there. More