BMW of Tucson

Horrible, this dealer ship BMW Tucson ONLY cares about the SALE. Don't even know you after that. Better off buying a Mercedes, I have Purchased a BMW for the last fifteen years. NO more. Next time it's a the SALE. Don't even know you after that. Better off buying a Mercedes, I have Purchased a BMW for the last fifteen years. NO more. Next time it's a Mercedes or AUDI. More

Ryan not only did an excellent job of handling our service he helped us with a prior problem we had.our keys got locked in the car,the service dept. had us break a window,BMW charged us for the windop service he helped us with a prior problem we had.our keys got locked in the car,the service dept. had us break a window,BMW charged us for the windopw repair, and no one from the service manager to the dealership manager to the president of BMW woulfd respond to our inquiries.Ryan was the only person who did anything and he got us a refund.My husband swore we woild never buy another car from these people but ryan was able to change all that.He is a gerat asset to the company More

Meredith was wonderful. Very helpful and informative. She made the buying experience very enjoyable. I would recommend this dealership to anyone and will use them in the future. made the buying experience very enjoyable. I would recommend this dealership to anyone and will use them in the future. More

i worked with Ryan Hoganson and havv to tell you that the level of attention and service was excpetional. I will continue as long as he is there level of attention and service was excpetional. I will continue as long as he is there More

JUAN CARLOS, TED AND JOHN WERE VERY HELPFUL. IN ADDITION, ANGELIC SANCHEZ WAS VERY HELPFUL ANSWERING SOME QUESTIONS, WHEN JUAN CARLOS WAS NOT AVAILABLE. I HAVE HAD A FEW VISITS TO THE SERVICE DEPARTMENT, AN ANGELIC SANCHEZ WAS VERY HELPFUL ANSWERING SOME QUESTIONS, WHEN JUAN CARLOS WAS NOT AVAILABLE. I HAVE HAD A FEW VISITS TO THE SERVICE DEPARTMENT, AND THEY TOO WERE WONDERFUL. More

Angelic Sanchez was AMAZING to say the least. We found her to be kind, friendly, straight-forward and very willing to work, research and address things for us. It’s interesting to note that when goin her to be kind, friendly, straight-forward and very willing to work, research and address things for us. It’s interesting to note that when going from dealer to dealer, we found ourselves building a ‘shield’ to ward off the typical sales and closing techniques but what we found at BMW of Tucson was that they were actually quite genuine and simply willing to do what it took to help us find the right car. The more we talked with Angelic, it was easy to see that we could let down our defenses and just work with her and her team – which is a refreshing change from many dealers we encountered. She actually went above and beyond on everything we asked. Ernie and John were also both helpful, friendly and simply willing to talk and offer options and ideas. We sincerely appreciated their attitude, style and approach as well. Without a doubt, we will definitely be going back to them as a dealer and we will certainly be looking forward to working with Angelic again. More

Both Michael and Greg were awesome to work with. Went out of their way to be accomodating and helpful. This is the first BMW I have purchased and they helped explain the advantages of the vechicle, as well a of their way to be accomodating and helpful. This is the first BMW I have purchased and they helped explain the advantages of the vechicle, as well as the service plan to back it up. They were both the consumate professionals and showed significant patience with the many questions I had. I am actually in Phoenix and after detailng the car Greg actually took the time to deliver it to me. Now that is outstanding customer service. Since the purchase they have both taken the time to follow up on how everything is going. I appreciated their assistance and for making the buying experience a positive and painless one. More

I would highly recommend BMW of Tucson and specifically I would highly recommend BMW of Tucson and specifically salesperson Greg Shelko he has exceptional product knowledge which he presents in a very low I would highly recommend BMW of Tucson and specifically salesperson Greg Shelko he has exceptional product knowledge which he presents in a very low key and high class manner. He provided outstanding customer service in helping me select and lease my 335i with the M sport package. More

I purchased my first BMW in 1974, a metalic brown 2002. I purchased my first BMW in 1974, a metalic brown 2002. What a great vehicle! Since then there has always been a BMW in my garage. We have owned I purchased my first BMW in 1974, a metalic brown 2002. What a great vehicle! Since then there has always been a BMW in my garage. We have owned 7 and 5 series BMW's, the last being a 2002 530i which we purchased new and kept it till this last year. It was the best. Having purchased many vehicles in my 65 years, I find the one thing that makes the difference is the dealer and the attention and service you receive in the process. When the time came to part with our 530, we over course would continue to stay with BMW as our main vehicle. Since we have homes in Washington and Arizona and chose to drive from one to the other, we decided on an X5. Living outside Tucson, we chose to visit BMW of Tucson. We have used auto brokers to purchase vehicles in the past (we currently have 4 vehicles) and felt that after seeing and driving the X5 we would shop the best price. From the moment we entered BMW Tucson we were treated like family even though we had never purchased a vehicle from them. Meredith Adams answered all our questions to our satisfaction and arranged for a test drive of bothe the gasoline engine and diesel. Following our test drives, we left to research cost for the vehicle we would decide upon. There was no pressure. Once we had arrived at the best price we could get from other sources, we returned to BMW Tucson just to see if they could come close. We are now driving a new X5 diesel which we purchase from BMW Tucson. The General Manager, Michael Famileti continues to check on us to make sure all is well. Thanks BMW Tucson, Michael, Meridth, Mike, and Chelsa, we feel like family. The Clarks More

After our experiences with Rick Raio (whom we already knew) in ordering and negotiating the lease, our contact with Clark Kobey was equally as pleasant, rewarding and informative. He provided a courteous knew) in ordering and negotiating the lease, our contact with Clark Kobey was equally as pleasant, rewarding and informative. He provided a courteous, painless transition to our new BMW. We live in Scottsdale and would travel again to Tucson to lease another any day! More