BMW of Tucson

I couldn't be happier with their service department! I've got an old car (2006 BMW 760li) and it needed a safety recall performed (software update for electronic shift into Park). I expected them to o I've got an old car (2006 BMW 760li) and it needed a safety recall performed (software update for electronic shift into Park). I expected them to only reluctantly do the procedure, treat me like a bum asking for change and try to sell me thousands of dollars worth of repairs. I was very pleasantly surprised when they treated me like I was bringing in a $150,000 2025 model for its first oil change! They treated me like royalty and even gave me a brand new BMW to drive for the day because they were afraid it might take more than the 30 minutes that they were expecting it to take. No xx, no upselling, just fantastic service. Very professional! They even sent me a video of my car during the service work of my car during inspection. Truly a luxury experience which is very rare in the service industry. It is much appreciated! More

After buying my BMW from this dealership I decided to use them for service. Just had an oil change. I asked for a car wash also. The next day I noticed a gouge on my front right tire. I sent a picture to the them for service. Just had an oil change. I asked for a car wash also. The next day I noticed a gouge on my front right tire. I sent a picture to the advisor. He sent back a picture that was not at all convincing, blaming me for the gouge. Did I mention I owned a car repair shop for 21 years, employees make mistakes and never, I mean never own it. I can’t remember curbing my car that I bought for $46,000. I suppose it’s possible, but I typically wash my car every week but have been moving into a new house and haven’t had time. That’s why I asked them to wash it. Needless to say I won’t be returning. As a shop owner when my employees would cause a problem with a repair I would always take responsibility and take care of any damage. In 21 years I have never been to court for malpractice or sued for damages, because whether we caused the damages or not I would always make sure the customer was happy. More

The facility was clean. The staff was attentive to my needs and addressed my issues with my vehicle. Everything was done in a timely manner. The staff was attentive to my needs and addressed my issues with my vehicle. Everything was done in a timely manner. More

My service agent, Jake Bewley, handled a difficult rodent damage job to a satisfactory conclusion.  Jake also provided a substitute loaner vehicle to accommodate our physical needs. Kudos also to Shop Forema damage job to a satisfactory conclusion.  Jake also provided a substitute loaner vehicle to accommodate our physical needs. Kudos also to Shop Foreman, James Jones, who showed me damaged components and suggested filing an insurance claim. More

Very profession ,knowledgeable easy to understand to work with and explained ever step of the recall process. work with and explained ever step of the recall process. More

The dealership always is courteous, and solid with the service. I consistently get good reps working with me and good explanations of what is being done to my vehicle and why. The videos from the mainte service. I consistently get good reps working with me and good explanations of what is being done to my vehicle and why. The videos from the maintenance engineers during the check up of my vehicle are so helpful and great too. More

Great service ! Jayme Larson is great !! She follows up with updates etc The entire experience at BMW Tucson is excellent . I have had BMWs 22 years all service Jayme Larson is great !! She follows up with updates etc The entire experience at BMW Tucson is excellent . I have had BMWs 22 years all serviced there More

Yes! First my advisor did not see me until have an hour after my appointment time. Then my car was not finished until almost 4 hours later! It was not eve First my advisor did not see me until have an hour after my appointment time. Then my car was not finished until almost 4 hours later! It was not even washed! I was charged a $25 "misc fee" that I was not made aware of when the advisor first met with me. Then I clearly see the advisor is overwhelmed (I guess he was new) but yet the Manager is in her office on the computer just smacking her gum instead of offering to help her team. I did not have to discuss as I was already late to pick up my son from but I am very disappointed! More

Service and professionalism of staff are very high and quick turnaround on service. Would highly recommend. quick turnaround on service. Would highly recommend. More

Very positive experience. Friendly staff and great techs. Excellent waiting area with wi-fi. Service advisors keep you informed every step through the service process. Friendly staff and great techs. Excellent waiting area with wi-fi. Service advisors keep you informed every step through the service process. More