BMW of Tucson

There was an issue with the sunroof and the 5 year extended warrantee would not cover it so the dealership took care of it. They did the right thing and I really appreciated it. extended warrantee would not cover it so the dealership took care of it. They did the right thing and I really appreciated it. More

I had service completed on my vehicle. The dealership waiting area is clean and had many distractions to keep you occupied. I however took advantage of their free shuttle. The driver was The dealership waiting area is clean and had many distractions to keep you occupied. I however took advantage of their free shuttle. The driver was kind and we made it to my home without an issue. Jake, my service specialist was in constant communication via text. They sent a video tour of my undercarriage and pointed out issues that might need to be addressed in the future. Overall I am very satisfied with my trip to the dealership. Thanks More

My vehicle service experience was excellent. The waiting area is very comfortable and the vehicle service was completed in a timely manner. A great experience. The waiting area is very comfortable and the vehicle service was completed in a timely manner. A great experience. More

The advisor was great to work with. He did a great job keeping me in the loop. He did a great job keeping me in the loop. More

BMW X5 making whistling nose at idle otherwise runs great. Had 9:30 Thursday appointment and of course would not make noise. Said I would bring it back in when making sound. Service recommend leaving great. Had 9:30 Thursday appointment and of course would not make noise. Said I would bring it back in when making sound. Service recommend leaving it because it could be serious. Called at 12:00 noon Tuesday and they had not even touched vehicle. Told them I would be picking it up immediately and would bring back if and when the noise returned which is what I wanted to do in the first place. With 5 now 4 BMWs we spend 5k to 10k a year in the service department. However; it seems the older the vehicle the less caring and priority given. I would love to upgrade but not into a hybrid and ugly designed car I wouldn't want to be seen in. More

Amazing service to both me and my vehicle. Thorough and knowledgeable personnel. I would recommend to anyone Thorough and knowledgeable personnel. I would recommend to anyone More

My wife and I are new to Tucson and needed to service our vehicles. From the moment we got to the dealership, we had excellent service. From the shuttle, sales to the service advisor. We appreciate the dedic vehicles. From the moment we got to the dealership, we had excellent service. From the shuttle, sales to the service advisor. We appreciate the dedication to ensure that the customer service is consistent and reliable. Thank you! More

If you are shopping for a waste of time and zero communication these guys got it all. Was rushed in after agreeing to numbers, just to find they sold the car. Zero communication, zero empathy, just communication these guys got it all. Was rushed in after agreeing to numbers, just to find they sold the car. Zero communication, zero empathy, just good ole common dealership attitude. Do yourself a favor and go somewhere else. More

I have been a BMW customer for over 20 years. Initially I bought and leased BMWs because they were excellent cars, but back then the service left a lot to be desired. In the last several years, Initially I bought and leased BMWs because they were excellent cars, but back then the service left a lot to be desired. In the last several years, though, BMW has stepped up their game and their service, from sales to service, is now stellar. I am particularly grateful to Ernie Buck, who has helped through several leases and now a purchase. More