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BMW of Towson

Towson, MD

Overview
Reviews
Vehicles
4.7
881 Reviews
BMW of Towson is your go-to destination for all things BMW in the north Baltimore area, serving residents from Towson, Yorktown, Cockeysville, and Baltimore. Located in Towson at the corner of Kenilworth Dr and West Rd, our showroom is easy to find, too. From the latest new BMW cars and SAVs for sale, to our extensive and diverse pre-owned inventory, BMW of Towson has it all. Visit our website to learn more, and schedule a test drive today.
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700 Kenilworth Drive

Towson, MD

21204

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Showing 881 reviews

October 29, 2024

My service advisor Greg and all personnel in the department were great. I also interacted with Karen in the sales department who was amazing. More

by Donco
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg, Karen, and Carlos
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Nov 01, 2024 -

BMW of Towson responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 12, 2024

Christian was great! I highly recommend getting your service done at this BMW, they got me in the same day for service and they were very Thorough with the vehicle inspec More

by adriana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
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Aug 16, 2024 -

BMW of Towson responded

Hi Adriana, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 10, 2024

Took my car in for the vanos bolts recall. I was told by my service advisor, Christian Saylor, that he went down to the shop and talked to both the shop foreman and shop tech. He also stated t More

by Hmpham89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Saylor
Report | Print
Aug 11, 2024 -

BMW of Towson responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (667) 930-2458 -- we hope to hear from you soon.

August 03, 2024

Almost all aspects of this transaction were fantastic, but still trying to get credit for our security deposit 16 days after the sale. More

by myocum123
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Phil Oxman
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Aug 04, 2024 -

BMW of Towson responded

Hello, we appreciate you taking the time to leave us this feedback. Please call our General Manager at (667) 930-2458 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

July 22, 2024

Good excellent to deal with very good customer service the staff are very helpful and they are very knowledgeable had a great experience with them More

by Rs.driveshafts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Gugliette
Report | Print
Jul 26, 2024 -

BMW of Towson responded

Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

July 19, 2024

Service is always spot on and timely. Greg M. Is awsome and answers all my questions More

by BWY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg M
Report | Print
Jul 21, 2024 -

BMW of Towson responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

July 12, 2024

Awesome experience very professional customer service was top notch service representative was excellent will come again More

by Maness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian saylor
Report | Print
Jul 13, 2024 -

BMW of Towson responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 07, 2024

Excellent service. Process extremely smooth. Would definitely buy another car. Jonathan answered all my questions and kept me in the the loop. More

by jsmancano
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Little
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Jul 08, 2024 -

BMW of Towson responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 02, 2024

Jim G is awesome. He always takes care of me and my car and is very transparent about his recommendations on what work is needed. More

by sunraa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Gugliate
Report | Print
Jul 03, 2024 -

BMW of Towson responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 25, 2024

Just a normal service interaction. The agent communicated clearly with me, waiting area was clean and in good shape, and the car was returned clean and working as expected. More

by Craigwarlick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Report | Print
Jun 26, 2024 -

BMW of Towson responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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