BMW of Towson

I've purchased over 25 vehicles in the past and BMW in Towson was the worst experience I have ever had. In October, we purchased a 25 BMW 240I. The inexperienced car salesman left us waiting for hours a Towson was the worst experience I have ever had. In October, we purchased a 25 BMW 240I. The inexperienced car salesman left us waiting for hours and hours in the showroom due to finance being backed up and his inexperience. He had no idea their inventory- he was ordering a vehicle for us when he had the same car on the lot that we found after doing our own research. We were not shown any features on the vehicle, the paperwork was done incorrectly and we had to go back the following week to finance to re-sign the paperwork. Also, we were asked not to complete a negative survey review by the sales team. The dealership was empty, no manger in sight. The whole experience was unprofessional and disappointing. Fast forward to a few months later when the vehicle was damaged needing a new passenger mirror. The vehicle has been in repair at BMW for 2.5 months being held up without the part. We are paying $800 a month for a new car that we do not have and are driving a Hyundai rental car with no end in sight. I've been told that the part # has changed a couple of times, it's hung up in customs, perhaps my insurance company can find a part at a junk yard. In addition, to receiving a call and email that my BUMPER is coming when in fact it is a mirror being replaced. I have asked for a vehicle buy back or trade in or I've asked for a mirror from another identical car. I have also asked to order the same mirror but with a different part # that shows in stock online at BMW. Every suggestion that I make, the response is a NO, WE CANT DO THAT. This has been a complete nightmare with no end in sight! More

Courteous staff and most accommodating dealership in Baltimore area. They go above and beyond for a pleasant experience. Baltimore area. They go above and beyond for a pleasant experience. More

As a twelve year customer I did not give the service expected and no paperwork expected and no paperwork More

BMW of Towson is the best BMW dealership in Maryland. I have visited every BMW dealership in the area to find the best deal for my money, and they were the only ones who truly valued me as a customer and I have visited every BMW dealership in the area to find the best deal for my money, and they were the only ones who truly valued me as a customer and listened to my needs. My salesperson, Lamar Johnson, was exceptional! He was attentive to my requirements and treated me with the utmost respect. I also want to commend Tyler Lanham, the sales manager, for his excellent support. Together, they provided an experience that no other dealership could match. Hats off to both of them! More

Christopher provided Stella service when I brought my vehicle in to have the windshield replaced vehicle in to have the windshield replaced More

Despite the distance between the Dealership and my home, the transaction went surprisingly well. Ben Cohen and his team were attentive, honest, very courteous and made the transaction go smoothly. the transaction went surprisingly well. Ben Cohen and his team were attentive, honest, very courteous and made the transaction go smoothly. More

The service advisor Nicholas really knows his stuff! !! I felt well informed. The technician was very thorough and made sure I knew about everything going on with my vehicle. !! I felt well informed. The technician was very thorough and made sure I knew about everything going on with my vehicle. More

Very professional and friendly. Explained everything before starting service. Information regarding potential services for the future and options, The video of service was fantastic Explained everything before starting service. Information regarding potential services for the future and options, The video of service was fantastic. More

They were prompt in servicing my car and very helpful with my questions. The service writer was thorough . I particularly liked the video made by the technician. When my car was finished a young man help with my questions. The service writer was thorough . I particularly liked the video made by the technician. When my car was finished a young man helped me with questions I had about the radio. He as most helpful More

My service advisor Christian was helpful and he made sure I understood everything about my car and it's repair needs. I understood everything about my car and it's repair needs. More