BMW Volkswagen of Topeka - Service Center

Arranged for 2d annual service for my X3 M40i through the internet. Appointment scheduling was flawless, and marked by two confirmation emails from human beings. Good job! Maintenance was performed to sta internet. Appointment scheduling was flawless, and marked by two confirmation emails from human beings. Good job! Maintenance was performed to standard, but not to time. Was told the service would take 2 hours, so I elected to stay, since my home is one hour one way from the dealerships. After waiting for 3 hours, approaching 3 and 1/2, I went in search of the service writer who took my service write-up. She had l eft for the day! Not sure what arrangements she had made to replace her when a customer was waiting for his car, but whatever she tried to do it did not work. Somewhat bemused when I noticed service personnel were leaving, lights were being turned off, and I was still cooling my heels in the waiting in room. I walked into the other service writers cubicle (the VW writer?) and he took care of me with some rapidity, but with not much of an apology, or any reasons for me wasting my time. More

From the initial call for the servicing of my VW to the drive-away following servicing, this dealer was nothing but professional, accommodating, clean, and courteous. I am nothing but pleased. drive-away following servicing, this dealer was nothing but professional, accommodating, clean, and courteous. I am nothing but pleased. More

Scheduled my car for 30K mile service, but they had to reschedule due to sick technician. I took my car in for the service a week later and everyone was friendly, said the car should be ready in about 1 reschedule due to sick technician. I took my car in for the service a week later and everyone was friendly, said the car should be ready in about 1:45 minutes but was close to 2:00 hours. No problem as I had a chance to visit with a relative who picked me up. Service and a recall were completed along with a car wash. Quick in and out. Thank you. More

Tried for a week to get a appointment was told they would call back never did I finally got into them they had my car for almost a week for just a push start button they didn't even look at it for 2 days aft call back never did I finally got into them they had my car for almost a week for just a push start button they didn't even look at it for 2 days after I had the appointment More

Got a flat tire in one of the nasty potholes around Topeka. I was just passing through the state and of course it was a Sunday. BMW Roadside towed my car to this dealership. The next day when the deale Topeka. I was just passing through the state and of course it was a Sunday. BMW Roadside towed my car to this dealership. The next day when the dealership opened they didn’t have my tire in stock. It’s a new model so no surprise. They called around town to find me a tire. The got me back on the road by mid day. How awesome is that. The staff was so friendly unlike the dealership in my hometown. More

The worst service I've experienced in 70 years Made an appointment for 10am on July 1st to find out why my hardtop convertible would no longer open or close. Was told it might take 1 or 2 hours to Made an appointment for 10am on July 1st to find out why my hardtop convertible would no longer open or close. Was told it might take 1 or 2 hours to diagnose. Well, never heard from them that week and called, they said the only tech to diagnose this problem only works Wednesdays. Next week, was told he didn't come to work that Wednesday. Next week was told other cars had priority and it was put back. They finally called me at the end of July that I needed new a new relay switch, they would order the part, and it would be ready the next week. A few days later, around August 2nd, they called and said they needed to repair and oil leak which would cost about $1,500. Really? They told me I shouldn't drive it to get a 2nd opinion because it was too dangerous, so I said go ahead and repair. Well, finally got my car back around August 8th, 39 days after I took the car in. The total bill was $2,300. I had no previous service at this dealer, and quite frankly, question whether I needed the oil repair, based in the fact that they had my care for 39 days, and the incompetence in diagnosing the problem with the top. It pains me to question the honesty of the dealer or anyone for that matter. I will be talking to the general manager in person about this matter. More

These guys always do an amazing job . They go above and beyond all the time. Professional and friendly staff . Very accommodating. Thank you very much ! beyond all the time. Professional and friendly staff . Very accommodating. Thank you very much ! More