BMW Volkswagen of Topeka - Service Center

It was a real pleasure working with Melissa on my BMW. She was very professional, polite, and knowledgeable. She did an excellent job, and kept me updated on work progress since they had to order the part She was very professional, polite, and knowledgeable. She did an excellent job, and kept me updated on work progress since they had to order the parts. She explained the costs and calmly and patiently answered all the questions I had. When the car was ready, she called me and I went there to pick it up. There are times when the place can be very busy and they are understandably working under pressure. On such occasions, it is the customer's turn to exercise some patience. Melissa is an excellent ambassador of BMW and portrays all that is good and positive in that unit. I hope my BMW does not need any repairs for some time, but if it does I would like to work with Melissa again. She represents BMW so well. My gratitude also goes to the technologists/technicians who work behind the scene fixing the vehicles. My greetings and thanks to them and to Melissa. More

It was great across the board. I am very satisfied. Doug bent over backwards to keep me posted on everything. I will always have my Golf Wagon serviced there. Kevin Hedberg bent over backwards to keep me posted on everything. I will always have my Golf Wagon serviced there. Kevin Hedberg More

Great service with great prices! Will return again for service! service! More

I drove from Manhattan (1 hour) to have my car serviced. One of the primary reasons I purchased my BMW from the dealership was because I was promised a loaner car each time I had it serviced there. I arrive One of the primary reasons I purchased my BMW from the dealership was because I was promised a loaner car each time I had it serviced there. I arrived at my appointment and was told that they didn't have any loaner cars available. I had scheduled a couple of business meetings around Topeka while my car was being worked on so not having a vehicle available to me really threw a wrench in my day. They told me the shuttle could take me to my meeting and would pick me up in 5 minutes. I waited in the waiting area for 20 minutes and nobody came so I went and asked how long it would be and they said the driver was pulling around in a couple of minutes. I waited another 15 minutes. By this point, I'm 20 minutes late to my meeting. I got up again and asked if it would be faster if I just took an Uber because at that point, I just needed to go ASAP. They apologized and realized that the driver never came and got me and only picked up the other customer that was waiting outside and they didn't know I was still sitting in the waiting area. They finally got a vehicle and driver to take me but I was 35 min late to my meeting. When I got back to the dealership, I awkwardly wandered outside a couple of the offices (because there is no front desk) because I didn't know how to find out if my vehicle was ready. At other dealerships, I've always received a detailed report of the inspection of my vehicle including any areas of concern to watch for or upcoming maintenance that might be required. I didn't receive any of that info here. They just said it was "good to go" and gave me an invoice for the work they did. This was my first maintenance at this dealership after purchasing my car and I am wishing I didn't buy the service plan so I could have it serviced in Manhattan by dealerships I've had better experiences with. Not to mention, when I purchased the car, they lost my check and weren't very transparent during the sales process. I never leave reviews as it makes me very uncomfortable but this experience certainly left something to be desired. I'm hoping it will be better in the future and now I know not to schedule anything remotely important anytime around when I'm getting my car serviced. More

While my experience with this dealer has been good, it is tarnished a bit. I’m thankful to Doug, and his communication and helpfulness through all of this. When it got super cold a couple months ago, my Pass tarnished a bit. I’m thankful to Doug, and his communication and helpfulness through all of this. When it got super cold a couple months ago, my Passat had a chip malfunction. My car has been in the shop ever since. While I understand this is not the dealers issue, as the chip is on back order because of the worldwide chip shortage that’s affecting everything, it’s rather upsetting be sold a car that won’t work longer than six months after you purchase it. They have done their due diligence in giving me a car to drive through the last three months, I don’t want I would do without that, even though the cars aren’t anywhere close to as nice as my car, I appreciate greatly still having the ability to drive and have a vehicle. Overall I 100% recommend Doug and the VW of Topeka, I’m just still, of course, upset with Volkswagen in general. I would love to have my nice Passat back. More

Melissa always makes me feel welcome and takes care of things professionally. This dealership has improved dramatically under the new ownership. Keep up the good work! things professionally. This dealership has improved dramatically under the new ownership. Keep up the good work! More

Great service, Started service on my x3 right on time, had a super comfortable waiting area, and they finished 2 hours earlier than expected. Thanks! had a super comfortable waiting area, and they finished 2 hours earlier than expected. Thanks! More

Melissa and her team provide really fantastic service. I drove up from Wichita and they treated me as though I was a long time customer. drove up from Wichita and they treated me as though I was a long time customer. More

Arranged for 2d annual service for my X3 M40i through the internet. Appointment scheduling was flawless, and marked by two confirmation emails from human beings. Good job! Maintenance was performed to sta internet. Appointment scheduling was flawless, and marked by two confirmation emails from human beings. Good job! Maintenance was performed to standard, but not to time. Was told the service would take 2 hours, so I elected to stay, since my home is one hour one way from the dealerships. After waiting for 3 hours, approaching 3 and 1/2, I went in search of the service writer who took my service write-up. She had l eft for the day! Not sure what arrangements she had made to replace her when a customer was waiting for his car, but whatever she tried to do it did not work. Somewhat bemused when I noticed service personnel were leaving, lights were being turned off, and I was still cooling my heels in the waiting in room. I walked into the other service writers cubicle (the VW writer?) and he took care of me with some rapidity, but with not much of an apology, or any reasons for me wasting my time. More