BMW Volkswagen of Topeka - Service Center

I took my 440i in to have the motor replaced on the passenger side exterior mirror. Service was fast and they were very friendly to work with. passenger side exterior mirror. Service was fast and they were very friendly to work with. More

I am very happy with my whole experience. People & Service was pleasant & calming & I will continue to have them service my car. Thank you. Service was pleasant & calming & I will continue to have them service my car. Thank you. More

Dealership is fine service department is terrible stale old granola dirty coffee maker, and the complimentary wash is so trash I wouldn't waste my money on letting them detail my car they only clean the ou old granola dirty coffee maker, and the complimentary wash is so trash I wouldn't waste my money on letting them detail my car they only clean the outside of the car they don't vacuum or detail inside of car, which makes going here partially a waste. If I lived closer to another dealership I would never go here again. But the advisors are awesome!! More

Melissa Reno is the best representative and ambassador of this dealership. She is knowledgeable, professional, and polite. She listens calmly and patiently answers questions. She is trustworthy and hard-work this dealership. She is knowledgeable, professional, and polite. She listens calmly and patiently answers questions. She is trustworthy and hard-working. I live outside Topeka but I bring my vehicle for service there because I know that Melissa and the technologist/technician always perform an excellent job. Both should be recognized and rewarded accordingly. Melissa is to me the best that the dealership offers. More

All my years of owning vehicles and taking them in to be serviced I have never experienced the customer service I received at BMW/ VOLKSWAGEN in Topeka, Ks. There was a big recall on my car that I didn't kn serviced I have never experienced the customer service I received at BMW/ VOLKSWAGEN in Topeka, Ks. There was a big recall on my car that I didn't know about. Melissa took the time to explain the recall to me, set me up to bring my car in, put me in a courtesy car. Not long after dropping my vehicle off I receive a text from BMW regarding my vehicle. There was a 32 point inspection, video of what needed to be fixed and pictures of what needed to be repaired/ replaced. I also had 4 critical things that needed to be taken care of with an estimate of what it was going to cost. A few of the things I declined at the moment as I was only wanting the major repair to be taken care of. After having my car for 2 weeks I received another critical text about my vehicle. In this video I was shown that the bottom coil spring had broke when taking the sway bar off my vehicle to get to the area they needed to repair the major issue I was having. After watching the video I was advised that I would not be able to drive my car without having the coil replaced. I was devasted as I didn't know how I was going to afford that bill. After talking with Melissa and the General Manager of service, they concluded that they would cover the repair as they weren't sure if they were at fault for the coil breaking or not. They weren't sure if it was cracked or not when the sway bar was taken off. I was shocked when I heard that as I did not have the money to take care of that problem at the moment. In my opinion the whole service team went above and beyond to take care of me and my vehicle. I will be forever grateful for the outstanding service I received. I will continue to take my vehicle to BMW/ Volkswagen as long as I own my VW. More

Have had my car serviced here for a number of years. Melissa Reno is great at working with you to schedule what is needed. Melissa Reno is great at working with you to schedule what is needed. More

Well done in every respect. Melissa Reno stood out. Underpromised and overdelivered. Good start to the day! Underpromised and overdelivered. Good start to the day! More

Absolute best service top to bottom . Auto Tech was on point with everything. Highly recommend. point with everything. Highly recommend. More

I've owned VW's since 1990, love them, from Rabbits to Passats, great vehicles. I've has them serviced at this location. I tried less expensive shops and usually ended up with a problem that had to be sol Passats, great vehicles. I've has them serviced at this location. I tried less expensive shops and usually ended up with a problem that had to be solved by coming back to the dealership. The price still stings, but the work is first class and the customer service is first rate. I've purchased 3 new and several used vehicles from this location. They're up-front and willing to assist when possible. More

I have had service work done here a number of times and every time it has been outstanding. Melissa has always gone out of her way to get my vehicle in for service when repairs are needed. Not having a d every time it has been outstanding. Melissa has always gone out of her way to get my vehicle in for service when repairs are needed. Not having a dealership where I live makes it even more important to have a service advisor who you can really trust. Highly recommend. More