BMW Volkswagen of Topeka - Service Center

Service Manager Rainer Will the service manager is a real jerk. I purchased 3 keys from the parts department. ( The guys in the parts department are top notch. They Rainer Will the service manager is a real jerk. I purchased 3 keys from the parts department. ( The guys in the parts department are top notch. They will go above and beyond to help you. They are friendly and patient.) Once I picked up the keys I went to service to attempt to get them programmed to my 2012 Beetle. This lazy jerk immediately says no. So I ask if I can come in the next day which is Friday. He immediately says no. He never looked at anything or checked any schedule. He then says I can bring it in Saturday. I explained to him the I drive over the road and rarely get into town. I ask him if I can sit and wait for an opening even if it takes all day and he says no. I said that I knew programming keys is a 20 to 30 minute process and asked him again if he could talk with his techs and try to work me in and explained that I would have to take my business to Omaha if he couldn't help me and that I'd really like to keep it in Topeka. He said he didnt care and take it somewhere else. I couldn't believe it. So I stormed out and then remembered i needed a few interior trim pieces so i went back to parts and ordered them. I then again went to the service department to attempt to plead my needs and Rainer Will was away. Melissa was on the phone. A seemingly nice man who was well dressed wearing a BMW shirt asked me how he could help me and I said I would like to get my keys programmed. He nicely said Melissa would be glad to help me once she got off the phone. He told me to enjoy the free sodas and snacks (in the very nice waiting area) while I wait. Then Rainer Will walked in and the man told him to help me. Rainer Will immediately said he was out looking at the schedule and found me an open appt. But he hadn't looked at anything. He was putting on a show in front of the other man. Next day: The service manager was gone and Melissa was there. She is fantastic. The tech couldn't get the keys to program right. He said 3 were programmed but one was bad explained thru Melissa. Bummer. 2 weeks later I return to do it again. Melissa again was 5 star in professionalism manner attitude helpfulness etc. They were able to program all 4 keys from the previous visit and unable to program the new key they ordered to replace the previous issue. Weird but now I have 4 working keys. A week later I go in to see about having 4 locking lights removed. Melissa again was awesome. Then Rainer Will comes in and says they will charge me 30 bucks to remove 4 lugnuts and 9 bucks each for new ones. 2 hours later they tell me their master set of keys is missing the one they need and that they ordered a new one. They say they will call me when it comes in. I called vw in omaha, kansas city, and Lawrence and all three advise me they will remove them for free and all 3 locations were super friendly about it. I drove to Baxter VW in Lawrence and 10 minutes later I left happy. Bought 4 lugnuts/bolts for 13.00 at O'Reilly's. Let me add I had the same two issues with a Jetta a year or so ago but I dealt with Rainer will and his techs in the shop. Techs were awesome and programmed my keys and turned on my cruise control. Rainer will was a jerk then too. He was mad that I told him Eddie sent me and told me to ask them to turn on the cruise while they were programming the keys. It takes 1 second literally. I returned a few weeks later and the techs at that time were happy to pull me in and let me find the right key from their master kit and zipped them off for me no charge. The tech even gave me 4 lugnuts/bolts and didnt charge me a dime. Rainer Will wasnt there on that visit. See a pattern? Rainer Will = trouble. No Rainer Will = Ease More

Specialist Friendly, Organized, Clean place to bring your car for a service staff is great, not cheep but you know how it goes, you get what you pay for... good Friendly, Organized, Clean place to bring your car for a service staff is great, not cheep but you know how it goes, you get what you pay for... good experience! More

Great service! I took my 328i in for a regular service plus a check engine light. Within minutes I had an estimate and a loaner car. The part they needed wouldn’t ar I took my 328i in for a regular service plus a check engine light. Within minutes I had an estimate and a loaner car. The part they needed wouldn’t arrive until 3pm the next day, so I was told to keep the loaner overnight. The repair took long enough that the dealership was officially closed, but the seevice representative stayed until I arrived to pick up my car. This kind of service is why I drive a BMW. More

Service The service department appears first rate and so much easier than going into Kansas City. Top shelf waiting room and very friendly staff. A little hig The service department appears first rate and so much easier than going into Kansas City. Top shelf waiting room and very friendly staff. A little high, but it’s a BMW, so pricey is expected. More

Isn’t time BMW of Topek I purchased my first BMW 540 Is Drive from this location. I wanted to buy local and was blown away how professional I was treated when purchasing the I purchased my first BMW 540 Is Drive from this location. I wanted to buy local and was blown away how professional I was treated when purchasing the vehicle and now with my recall repair. I got the notice and got too busy, however I received a call from Melisa to schedule my repair! She was so professional and a true asset to BMW of Topeka. I own my own business and would hire her! Great job in Topeka! More

Amazing I took my 14 Jetta here with both front window regulator issues and told them what I had performed on the vehicle before hand and they double checked I took my 14 Jetta here with both front window regulator issues and told them what I had performed on the vehicle before hand and they double checked and called me to let me know what the issue was. Also at first for my warranty they had my name wrong but the employees had jumped through some obsticals to make sure it was covered for me and I thank them a lot for this. They make sure you’re taken care of and the name issue could have been my fault to with not speaking clearly but they do great work I’ll definitely be bringing my car back to them thank you so much! More

Service department terrible I will never take a car here again for service. First time two years ago they had my BMW for 2 weeks and after $1000 charge I drove it off the lot an I will never take a car here again for service. First time two years ago they had my BMW for 2 weeks and after $1000 charge I drove it off the lot and the check engine light went on and idled horribly within 2 miles. I called them immediately and was told they knew this but that wasn't what I brought the car in for and I would have to leave it another week or so. I reluctantly just took car in for evaluation last week hoping to have a better experience. WRONG. I was quoted $129 diagnostic but somehow that grew to over $300 without my approval to diagnose what is wrong. Having my car towed to a different shop. You should do the same! More

BMW 535i Service Consistent professional, polite service from the folks at BMW Volkswagen of Topeka! They tried to make the annual service and 2 recalls as painless a Consistent professional, polite service from the folks at BMW Volkswagen of Topeka! They tried to make the annual service and 2 recalls as painless as possible. More

Drove 45 miles for nothing Bought a used Cadillac went in for a few repairs they had ordered parts for they had the parts they made my appointment than nobody new how to take Bought a used Cadillac went in for a few repairs they had ordered parts for they had the parts they made my appointment than nobody new how to take the liner off to fix the drain on the sunroof More

Overpriced Ordered an extra key fob since my used beetle only came with one. Paid $170 at the parts window which was crazy high but then was changed an additiona Ordered an extra key fob since my used beetle only came with one. Paid $170 at the parts window which was crazy high but then was changed an additional $114 for the service dept to program it to the car. Seriously?? I will never go back. More