BMW Volkswagen of Topeka - Service Center

Pleasant visit and professional service Every time I’ve been to this dealership for any reason it’s been a pleasant experience, from the genuinely nice sale staff to the great service depart Every time I’ve been to this dealership for any reason it’s been a pleasant experience, from the genuinely nice sale staff to the great service department. When I drop off my car for service and need a ride to work they get me there on time and I’ve never had to wait or been made late to work. They pick me up and bring me back to get my car and it’s nice and clean and even smells nice inside. The service department personnel have always been patient and answered all questions I’ve had with informed and honest answers. I have found everyone I have spoke to at this dealership to be very personable and pleasant to interact with. If I decide to buy another BMW I will go here and I will continue to have my car serviced here. More

Expensive Took my car there paid 1900 just for them to tell me that’s not the problem then they want to charge me 900 to diagnose it again Took my car there paid 1900 just for them to tell me that’s not the problem then they want to charge me 900 to diagnose it again More

Excellent Service and care The staff takes care of the customer and vehicle; Knowledgeable and they do what they say. They provide prompt transportation and clean your vehicle The staff takes care of the customer and vehicle; Knowledgeable and they do what they say. They provide prompt transportation and clean your vehicle before you leave. More

Older bmw in for service Staff was great and took great care of my car. They found a hidden problem that I wasn't aware of and gave me a fair estimate to repair it they also Staff was great and took great care of my car. They found a hidden problem that I wasn't aware of and gave me a fair estimate to repair it they also found a safety issue I wasn't aware of. Thanks alot More

120k miles service I would recommend VW owners to go this place for servicing. The mechanics are experienced. They are really professional and did the job on time. I would recommend VW owners to go this place for servicing. The mechanics are experienced. They are really professional and did the job on time. More

Buyers Remorse We purchased our first BMW from this dealership and regretted it within a week of the purchase. We were promised the moon regarding service moving for We purchased our first BMW from this dealership and regretted it within a week of the purchase. We were promised the moon regarding service moving forward and have been given "excuses" for their total lack of regard for our time. Each time I call, I get put on hold, disconnected, or get voice mail. On the rare occasion that I get to speak to someone in the correct department, I have been given inaccurate information. There seems to be no communication between departments or even within the same department. On more than one occasion, I was told that someone would call me back, and it didn't happen. I spent more time following up on them than they have invested in providing service for my brand new BMW. At this point we plan to drive to Kansas City to see if we get better service. We will not be a repeat customer and wish we had a "do over" for this mistake. More

Excellent attention to customer needs My car needed a sudden repair and I had a day when I really needed my car. They made a special attempt to get me going and I was able to make my plans My car needed a sudden repair and I had a day when I really needed my car. They made a special attempt to get me going and I was able to make my plans work. Thanks Ranier for your attention and assistance. More

Fantastic experience! 5 STARS, NO doubt!! I have purchased a number of cars over the years and, like most people, have had one or more issues once the car and I leave the dealership. NOT with I have purchased a number of cars over the years and, like most people, have had one or more issues once the car and I leave the dealership. NOT with Topeka BMW/VW. They are, without a doubt, one of the finest dealers I've ever had the pleasure of working with. I've purchased 2 new cars from them and have had all service done on both cars by them. Why wouldn't I? I mean, I've got warranties on both cars, right? Sure, but it's way more than that. We all want fewer hassles in our lives. Absolutely none with Topeka BMW/VW. Plus I know the service guys will get the work done right without causing any collateral problems. Peace of mind, one less thing to be concerned about. Plus, I like my car and I don't want it damaged when what I'm seeking is to keep it properly serviced and cared for so I can enjoy it to its maximum. This dealership, and the many fine women and men who work there selling and serving the products the dealership sells get the job done RIGHT! Bottom line, they're the best!!! More

Nice people, clean environment, excellent mechanics The service people are very nice and polite and I think highly of the two gentlemen I associate with servicing my X5--Rainer Will and the technician. The service people are very nice and polite and I think highly of the two gentlemen I associate with servicing my X5--Rainer Will and the technician. I owe the technician an apology for not knowing his name but he is an excellent technician, perhaps the best BMW technician one could have. Rainer was nice in loaning me a car since I do not live in Topeka and my car was not going to be ready the same day because of the service recalls they had to fix. They are honest. I told them to fix my spotlights that weren't working. But Rainer came back to inform me that the lights were fine, and that I had inadvertently pushed the wrong button. If they were dishonest, they would have taken advantage of me and charged me. Great job, and thank you! I look forward to hearing from them to fix the remaining part of the service recall. Thanks to Melissa Reno for helping set up the initial appointment. More

Service Manager Rainer Will the service manager is a real jerk. I purchased 3 keys from the parts department. ( The guys in the parts department are top notch. They Rainer Will the service manager is a real jerk. I purchased 3 keys from the parts department. ( The guys in the parts department are top notch. They will go above and beyond to help you. They are friendly and patient.) Once I picked up the keys I went to service to attempt to get them programmed to my 2012 Beetle. This lazy jerk immediately says no. So I ask if I can come in the next day which is Friday. He immediately says no. He never looked at anything or checked any schedule. He then says I can bring it in Saturday. I explained to him the I drive over the road and rarely get into town. I ask him if I can sit and wait for an opening even if it takes all day and he says no. I said that I knew programming keys is a 20 to 30 minute process and asked him again if he could talk with his techs and try to work me in and explained that I would have to take my business to Omaha if he couldn't help me and that I'd really like to keep it in Topeka. He said he didnt care and take it somewhere else. I couldn't believe it. So I stormed out and then remembered i needed a few interior trim pieces so i went back to parts and ordered them. I then again went to the service department to attempt to plead my needs and Rainer Will was away. Melissa was on the phone. A seemingly nice man who was well dressed wearing a BMW shirt asked me how he could help me and I said I would like to get my keys programmed. He nicely said Melissa would be glad to help me once she got off the phone. He told me to enjoy the free sodas and snacks (in the very nice waiting area) while I wait. Then Rainer Will walked in and the man told him to help me. Rainer Will immediately said he was out looking at the schedule and found me an open appt. But he hadn't looked at anything. He was putting on a show in front of the other man. Next day: The service manager was gone and Melissa was there. She is fantastic. The tech couldn't get the keys to program right. He said 3 were programmed but one was bad explained thru Melissa. Bummer. 2 weeks later I return to do it again. Melissa again was 5 star in professionalism manner attitude helpfulness etc. They were able to program all 4 keys from the previous visit and unable to program the new key they ordered to replace the previous issue. Weird but now I have 4 working keys. A week later I go in to see about having 4 locking lights removed. Melissa again was awesome. Then Rainer Will comes in and says they will charge me 30 bucks to remove 4 lugnuts and 9 bucks each for new ones. 2 hours later they tell me their master set of keys is missing the one they need and that they ordered a new one. They say they will call me when it comes in. I called vw in omaha, kansas city, and Lawrence and all three advise me they will remove them for free and all 3 locations were super friendly about it. I drove to Baxter VW in Lawrence and 10 minutes later I left happy. Bought 4 lugnuts/bolts for 13.00 at O'Reilly's. Let me add I had the same two issues with a Jetta a year or so ago but I dealt with Rainer will and his techs in the shop. Techs were awesome and programmed my keys and turned on my cruise control. Rainer will was a jerk then too. He was mad that I told him Eddie sent me and told me to ask them to turn on the cruise while they were programming the keys. It takes 1 second literally. I returned a few weeks later and the techs at that time were happy to pull me in and let me find the right key from their master kit and zipped them off for me no charge. The tech even gave me 4 lugnuts/bolts and didnt charge me a dime. Rainer Will wasnt there on that visit. See a pattern? Rainer Will = trouble. No Rainer Will = Ease More