BMW Volkswagen of Topeka - Service Center

Minor recall repair Received mail notification of recall on ECM - scheduled repair, brought the car in and everything was taken care of in about 30 min. Friendly people. Received mail notification of recall on ECM - scheduled repair, brought the car in and everything was taken care of in about 30 min. Friendly people. Also asked for info on turning off the wrench notification as we change the oil ourselves. Tech was helpful in showing us how to turn that off. More

Same old review for this dealership - absolutely excellent! Was notified by the messaging system on the dash that my year-old BMW X3 was overdue an interval service. Made the appointment on line, took it in Was notified by the messaging system on the dash that my year-old BMW X3 was overdue an interval service. Made the appointment on line, took it in at the appointed date & time, and was given a ride home by a fine young man driving a gorgeous new BMW M5 sedan. In a couple of hours, my X3 was ready for pickup. While being debriefed on the work that had been performed, the same chap that drove me home pulled my (now) spotlessly clean 'new' X3 up to the Service Center. I was off in a flash. This is the way a dealership, and its service department should be run. Thanks to you all. I shall return. Tom Thomas More

10K Service Treated very professional by Melissa Reno. The service was completed within the promised time length, estimated price and car was cleaned when return Treated very professional by Melissa Reno. The service was completed within the promised time length, estimated price and car was cleaned when returned. After I returned home I opened the hood to see if there was any oil spill signs or things not properly installed and all I found was a shop rag on top of the radiator support, held in place when the hood was closed? Must not have been on their checklist to ensure everything was removed prior to closing the hood More

The rudest service experience ever They'll wine and dine you to sell the car, and brag about how good their warranty is, but once you buy the car, good luck getting help with anything. They'll wine and dine you to sell the car, and brag about how good their warranty is, but once you buy the car, good luck getting help with anything. Their service manager, Rainer, is the most smug, arrogant and rude person I've ever dealt with. He rolled his eyes at us, huffed at us, and I caught him multiple times in lies that he still won't admit to. It's the worst customer service experience I've ever had. If you buy a car here, you can expect to get no help when the car fails with 77 miles on the odometer because the dealership failed to properly inspect it before selling it to you. More

Rutine service Scheduled an appointment, used their shuttle service. Services were completed on time as promised. As far as I'm concerned, the entire team went above Scheduled an appointment, used their shuttle service. Services were completed on time as promised. As far as I'm concerned, the entire team went above and beyond. More

Professional, expedited service, comfortable location. Ive purchased and serviced vehicles at this location. I am very satisfied with BMW of Topeka and further appreciate the fact that the location doesn’ Ive purchased and serviced vehicles at this location. I am very satisfied with BMW of Topeka and further appreciate the fact that the location doesn’t receive a lot of foot traffic. I feel like nothing is rushed and I’ve established relations with the service reps and car salesmen. Also Paul the GM is a pretty cool cat. He’s not tucked away in an office. More

Unfinished (Warning: very lengthy poor experience) Was misquoted a price for a carbon blast of the intake runners. Was told it was a 4.5 hour job. Dropped the ca (Warning: very lengthy poor experience) Was misquoted a price for a carbon blast of the intake runners. Was told it was a 4.5 hour job. Dropped the car off at 8 and it wasent finished till 530. Dropped the car off running fine but with an intermittent misfire at idle. Only owned the car 6 months and was unsure how much buildup was in the intake so i figured this may help the idle. At 530 i received my car with a consistent misfire (on cylinder 6. They looked it up with a computer but didnt bother to check further) and absolutely no power. I live in Manhattan and had to limp my car down the high way. When i finally made it back to my apartment and popped my hood, i find the intake piping disconnected from the charge pipe so my engine was choked by the turbos (exhaust) and sucking whatever flew up there off the high way. Once I fixed that issue i move to replace the coil pack. (By recommendation of the service manager mind you. He said the coil pack was the most likely culprit of my misfire) i go pick an ignition coil up from autozone and bring it back to my apartment and pull all the plastics away under the hood. I reach down to unplug the coil pack only to find IT WASENT PLUGGED IN! They couldnt be bothered to even check their work. (Mind you the assure me they never touched the coil packs, but like i said i live in Manhattan, im pretty sure i would have notice an ENTIRE CYLINDER NOT WORKING when i drove an hour to get there to drop the car off.) So no i do not recommend using them at all. I have already steered several people that i work with away from them (wasent hard, this is not the first time they've messed up). 2008 335i 120k Also misfire at idle is gone atleast. More

pleasant experience I have always been treated respectfully and professionally. I bought my car there with the help of my salesman, Ted, and then receive maintenance th I have always been treated respectfully and professionally. I bought my car there with the help of my salesman, Ted, and then receive maintenance there as well. Friendly and clean. We now bring my daughter's VW Beetle there for maintenance as well. More

First Tine This was my first time at this dealership with my BMW. I left my car for repairs, they gave me a ride home and called me when it was completed. So f This was my first time at this dealership with my BMW. I left my car for repairs, they gave me a ride home and called me when it was completed. So far the service has been great. Thank you. More

Oil change I had an excellent experience. I was welcomed when I arrived and directed to a very comfortable waiting area where I was offered free water, pop or sn I had an excellent experience. I was welcomed when I arrived and directed to a very comfortable waiting area where I was offered free water, pop or snacks. I had plenty of room to spred out and do some work using their WIFI. I was in and out in a short period of time and they even washed and vacuumed my vehicle. I was certainly suprised and will definitely return. More