BMW Volkswagen of Topeka - Service Center

Service Manager Does the Right Thing The shop foreman was responsible for a very serious mechanical problem that happened to me less than 20 minutes from the dealership when I was alerted The shop foreman was responsible for a very serious mechanical problem that happened to me less than 20 minutes from the dealership when I was alerted that I didn't have brakes working properly. We all make mistakes and quickly the shop Manager, Rainer Will ordered a tow truck and a car for me to return home to Hays,Ks. I am so impressed with the high, incredible care this individual and the owner and staff of this dealership had for me and my family. I will always trust their high level of care and quality. They are the BEST!! More

Experienced Technicians employed here. The people who work here are very friendly and definitely have their European automotive knowledge on point. Had my vehicle serviced for a hard to di The people who work here are very friendly and definitely have their European automotive knowledge on point. Had my vehicle serviced for a hard to diagnose driveability issue and they resolved the issue quickly. More

Great Service Experience I brought my car for service on three occasions. Twice for recall and once for warranty repair. This is an excellent service center. From the moment I brought my car for service on three occasions. Twice for recall and once for warranty repair. This is an excellent service center. From the moment you check-in with either Rainer or Melissa, to the time your car is returned, you and your car are in good hands. Do not waste your time using the chat on the VW/BMW of Topeka website. The individual on the website is not helpful. I notified the GM regarding this problem. I received a prompt response from the GM. Unfortunately, the response did not address the problem with the chat room on their website. More

Great service and friendly staff I had a reminder in my car to have the oil changed so I made an appointment. The day came and I completely forgot! When I called to apologize and rese I had a reminder in my car to have the oil changed so I made an appointment. The day came and I completely forgot! When I called to apologize and reset the appointment they were understanding and told me it was no problem, appointment reset. I arrive early and they get me to work on time, and picked me up at noon. When he brought my. Car around it was all nice and clean, freshly washed and vacuumed and smelled terrific inside. I’ve found no matter the occasion, the people at Topeka BMW have always been kind and treated me well. Great service department! Thank you! More

Quality service as always! The employees are always very courteous and helpful. I came in for airbag recall and because the BMW website was down that day, they performed an upc The employees are always very courteous and helpful. I came in for airbag recall and because the BMW website was down that day, they performed an upcoming oil service instead. I returned a few days later for the airbag replacement. More

Excellent Service Great service and attention. Keep you in the loop at all times. Technicians willing to discuss with you diagnoses and repairs in terms of priority. Great service and attention. Keep you in the loop at all times. Technicians willing to discuss with you diagnoses and repairs in terms of priority. Highly Recommend. More

Service and parts DEPT are competitive with other dealership I had challenged Topeka BMW/VW to be competitive with other dealerships regarding parts and labor, they listened and acted! I got the best deal on a B I had challenged Topeka BMW/VW to be competitive with other dealerships regarding parts and labor, they listened and acted! I got the best deal on a Battery for a Z4 BMW after pricing same with other dealerships. Service was great and provided by Mellissa. I feel that I received value after my visit with BMW/VW. Bravo / Zulu Topeka BMW/VW. Stay competitive and I will be back! More

Exceptional Every one of my visits to have my car serviced at BMW Volkswagen of Topeka has been exceptional. From scheduling, to delivering on time or early, and Every one of my visits to have my car serviced at BMW Volkswagen of Topeka has been exceptional. From scheduling, to delivering on time or early, and to having my car washed each time. I also appreciate the availability of loaner cars and also being shuttled to work or home when a loaner is not available. I will use them every time for service and also when the time comes to purchase or lease a new vehicle. More

Service Have been taking my vehicle there ever since I got station in Kansas. Nothing but superb job all around and they take good care of my car. Have been taking my vehicle there ever since I got station in Kansas. Nothing but superb job all around and they take good care of my car. More

bad service experience took car in for recall back window would not come back up after reprogram they would not check with out additional cost , suggested I need regulator 5 took car in for recall back window would not come back up after reprogram they would not check with out additional cost , suggested I need regulator 582.00 to fix, picked up car got home took door panel off took 7 minutes unplugged regulator, plugged back in works great, no regards for customer just about how many hours and dollars they can get, did call and ask for manager before I wrote review said they would have someone call me back, that never happened More