BMW of Topeka

Where Factory Certified Means Nothing - Volkswagon of Topeka I purchased a 2015 “Factory Certified” VW Passat TDI from this dealer online for my daughter who will be graduating college in May. I live approximate I purchased a 2015 “Factory Certified” VW Passat TDI from this dealer online for my daughter who will be graduating college in May. I live approximately an hour away so gave a deposit to hold the vehicle and upon my arrival took the car for a test drive. The first time I stepped on the brake the vehicle had diminished braking capacity, a pulsating brake pedal, and I heard a grinding sound. The salesman made up some reason like its cold, but agreed to have the service manager look at it. It was relayed to me, by the salesman, that the service manager, Rainer was very sorry and would correct the problem immediately. Thinking it was 2 1/2 year old vehicle, factory trained technicians handling the repair, and a “Factory Certified” vehicle they would have no problem correcting this issue; although wasn’t there an inspection completed on this car? I proceeded with the purchase and had a pleasant experience with both the salesman, Hearne and finance manager, Will. When everything was completed I got in the car and headed home. I noticed a slight grinding sound but no pulsating of the pedal. At this point the dealership had two opportunities to correct this problem 1) The certification process and 2) My test drive feedback in which they took some corrective action. What I found after the fact was alarming to say the least. This car was part of the emissions recall, and as such sat unused for an extended period during which the rotors rusted severely. New brake pads were installed and the rust from the old rotors quickly embedded into the new pads. The front rotors were replaced because I complained about a pulsating brake pedal and poor braking which should have been picked up during the 112 point inspection process (It clearly says Brake Rotors / Calipers: Operation / Condition). I was given a car with severely rusted rear rotors and rust embedded in all the brake pads. In the following days I spoke to the General Manager, Paul Levin in an effort to resolve this issue. Paul spent the majority of time telling me everything he wouldn’t do followed by “Let me turn your frown upside down” – He refused to authorize me to take the car to any local VW dealer for a visual inspection or repair, didn’t want me to send him a picture highlighting the issue, but wanted me to return the car and leave it with them. Based on the time to travel back and forth to Topeka twice and my lack of confidence in this dealerships desire to actually fix this problem, I decided to eat the costs and have it repaired properly. I paid for the repairs myself and have written this off as an unfortunate car buying experience; perhaps I can save you from the same. I should have read the reviews myself as another review indicates two bent wheels on a “so-called” certified BMW from this dealer. Word of mouth is still the best marketing and don’t let Paul turn your smile upside down go find another dealer. More

Service department terrible I will never take a car here again for service. First time two years ago they had my BMW for 2 weeks and after $1000 charge I drove it off the lot an I will never take a car here again for service. First time two years ago they had my BMW for 2 weeks and after $1000 charge I drove it off the lot and the check engine light went on and idled horribly within 2 miles. I called them immediately and was told they knew this but that wasn't what I brought the car in for and I would have to leave it another week or so. I reluctantly just took car in for evaluation last week hoping to have a better experience. WRONG. I was quoted $129 diagnostic but somehow that grew to over $300 without my approval to diagnose what is wrong. Having my car towed to a different shop. You should do the same! More

BMW 535i Service Consistent professional, polite service from the folks at BMW Volkswagen of Topeka! They tried to make the annual service and 2 recalls as painless a Consistent professional, polite service from the folks at BMW Volkswagen of Topeka! They tried to make the annual service and 2 recalls as painless as possible. More

Well worth driving 800 miles to buy a car here! I shopped very hard to find the car I wanted at the price I was willing to pay, and BMW Volkswagon of Topeka was the one dealership that had it. What I shopped very hard to find the car I wanted at the price I was willing to pay, and BMW Volkswagon of Topeka was the one dealership that had it. What a spectacular facility and exceptional staff. I wish I lived closer to have my service done there. More

Drove 45 miles for nothing Bought a used Cadillac went in for a few repairs they had ordered parts for they had the parts they made my appointment than nobody new how to take Bought a used Cadillac went in for a few repairs they had ordered parts for they had the parts they made my appointment than nobody new how to take the liner off to fix the drain on the sunroof More

Overpriced Ordered an extra key fob since my used beetle only came with one. Paid $170 at the parts window which was crazy high but then was changed an additiona Ordered an extra key fob since my used beetle only came with one. Paid $170 at the parts window which was crazy high but then was changed an additional $114 for the service dept to program it to the car. Seriously?? I will never go back. More

Lowest Price & Best Service I live in Springfield, MO and was shopping for a certified BMW. Looking at nearly identical vehicles in 4 different stores and 3 different cities. T I live in Springfield, MO and was shopping for a certified BMW. Looking at nearly identical vehicles in 4 different stores and 3 different cities. They were the best price out of all the dealers and the car had the most equipment. What is more amazing is that it didn't take two days to work something out like the other dealers. Paul, the GM, was always quick to respond and he put us with a great salesmen to finalize everything. Drove 4 hours to pick up my car and I was in and out in no time. Finance office was a breeze. Went in with the intentions of not buying anything, and actually bought the extended maintenance plan because it just made sense, not because I pressured. I wouldn't buy a BMW anywhere else. Why pay more money and spend more time? More

Chris Palmer was very helpful in helping me in finding the right vehicle. His patience and non pressuring attitude was much appreciated. I would recommend him to a was very helpful in helping me in finding the right vehicle. His patience and non pressuring attitude was much appreciated. I would recommend him to all. More

Too many harassing run ins with the GM While the parts staff and technicians are fantastic, the general manager of this facility is a far cry from professional, he has a child like mentalit While the parts staff and technicians are fantastic, the general manager of this facility is a far cry from professional, he has a child like mentality and is quick to fire off unprofessional descriminating comments to someone who has been a customer there for 15 years! He is a liability to the company and hopefully that will come to light soon. It's a beautiful facility, with good management it will flourish....just waiting for that to happen More

Not helpful at all Get put on hold for 20 minutes every time I call and nobody ever answers, and apparently theyes can't do anything an actual dealer should be able to Get put on hold for 20 minutes every time I call and nobody ever answers, and apparently theyes can't do anything an actual dealer should be able to More