BMW of Tigard - Service Center

Poor service mindset I brought my vehicle in for a faulty valvetrain under warranty. I was told by David that there were no warranty repairs needed and that I only had a l I brought my vehicle in for a faulty valvetrain under warranty. I was told by David that there were no warranty repairs needed and that I only had a limited issue with non-warranty items. This was contrary to the diagnosis from an independent, Certified BMW shop north of the River. When I confronted David about the previous findings, he doubled down on his faulty assessment. After taking time out of my busy schedule to come down in the middle of a hectic workday, Priscilla agreed that there were in fact warranty repairs that were required to restore the vehicle's performance. These ultimately included an eccentric shaft, motor and sensor assembly, vehicle software update and other miscellaneous items that were overlooked by their technician, either deliberately or through incompetence. I was then told that the repairs would be finished that or the following day. Over the course of the next three days, I was told an evolving story about the repairs and the technician's findings, mostly by David. In the end, the technician 'found' the exact same faults the independent shop identified in a single afternoon, and that I had previously communicated to both David and Priscilla at Kuni. Apparently warranty repairs are not a priority for this dealership or their service center. I will be returning to my local repair shop for the non-warranty repairs based on the care and consideration that I have received from Kuni. I will also seriously reconsider where I intend to purchase my next vehicle this year. More

Great Service I had no idea that when I bought my BMW at Kuni BMW how great the service department would be. Everyone there is very helpful. Once I started working I had no idea that when I bought my BMW at Kuni BMW how great the service department would be. Everyone there is very helpful. Once I started working with Chris LaPorte I always ask for him when I need to bring my car in. He takes care of everything More

Grant was great! He communicated with me the whole time and let me know what was going on. The loaner car is super helpful too! I appreciate the video w/explanations as well. and let me know what was going on. The loaner car is super helpful too! I appreciate the video w/explanations as well. More

Everyone is professional, super friendly, and accommodating. They have a comfy waiting area and am immaculate showroom. The parts department is like a toy store for bimmer lovers. Loaners are accommodating. They have a comfy waiting area and am immaculate showroom. The parts department is like a toy store for bimmer lovers. Loaners are late model BMWs. Best dealer I've been to. More

Grant Mitchell is a very nice service advisor. He is polite, knowledgeable and always keep me posted about the progress while my car is being worked on. polite, knowledgeable and always keep me posted about the progress while my car is being worked on. More

Kuni BMW set up and completed my battery and oil leak service the day after I called. I was also provided a loaner car. Audra was very helpful, courteous and professional and she honored my discount coup service the day after I called. I was also provided a loaner car. Audra was very helpful, courteous and professional and she honored my discount coupon for the full amount. More

Very professional , Very knowledgeable,The best Very professional , Very knowledgeable, The best communication Who makes you feel so important .I will Recommend him to everybody I know . Next time Very professional , Very knowledgeable, The best communication Who makes you feel so important .I will Recommend him to everybody I know . Next time I need service I will ask for him More

Wiper blade replacement not the best Priscilla Allard Is great. She listened and took care of my automotive concerns. Highly recommended . The person that changed my windshield wiper b Priscilla Allard Is great. She listened and took care of my automotive concerns. Highly recommended . The person that changed my windshield wiper blade did a sloppy job. The passenger side wiper did not clear water from windshield. Had to go back to BMW.....not a short trip for me....from Woodland WA. Priscilla took control and replaced them ASAP. She deserves the best customer service award. More