BMW of Tigard - Service Center

I am the new family member to BMW and I have the worst experience with Kuni BMW service department service manager. I see he is the MOST not human. I just purchase a 2016 BMW i3 Range Extender and the whe experience with Kuni BMW service department service manager. I see he is the MOST not human. I just purchase a 2016 BMW i3 Range Extender and the wheel lug key missing. I really need to remove and replace if possible, He mention it is $180 for the lug key. I am willing to pay for it but he state on my 1st attempt on friday evening at 5pm, I can understand everyone leaving for the day so no mechanic can do the job. The next day Saturday I come back as a 2nd attempt, he come back out and state you can come back on another day we have no time for you today. I ask if he can help since my tires are bald and need to replace since I already schedule for new tires to put on same day. He state that he can get me in another day and no help at all. I feel a bitter in my mouth. I look up to another BMW dealership, BMW Portland. I arrived and not only I got a pleasant greeting they give me a discount and got the lug key for only $38. You know where I be going from now on for new BMWs and services. KUNI owner, your dealership is a joke and no human soul. I wouldn't review you any star at all but I must put in a 1 star. Very Dissatisfied and would never recommend anyone to your dealership. More

I work on boats up in Alaska so communication is normally by text . I texted Nathan in July about new rims and tires(specifically winter tires) and he handed me to Caleb. Caleb researched and answered every by text . I texted Nathan in July about new rims and tires(specifically winter tires) and he handed me to Caleb. Caleb researched and answered every question I had and when we found the ones I wanted put a hold on them for me so as soon as they were available. I made my appointment from the boat and brought my car in Allen had my loaner car ready to go and I was on my way in 5 minutes. My car was finished the same day and again 5 minute pick up. Awesome service on what was a 3 month project of me asking questions, getting pricing, etc. More

Kuni makes everything easy for the Client/Customer and they care about there Cars. I really enjoyed my recent experience with Kory my Service Manager and I will be back next week to take care of some thin they care about there Cars. I really enjoyed my recent experience with Kory my Service Manager and I will be back next week to take care of some things on my BMW More

Arrogant as they come. You have a job because of us, CUSTOMERS . So go back to class and learn how to be NICE, RESPECTFUL. Be grateful for the customers that go to Kuni Service. That is the reason you CUSTOMERS . So go back to class and learn how to be NICE, RESPECTFUL. Be grateful for the customers that go to Kuni Service. That is the reason you have a job. TREAT each and everyone RESPECTFULLY at the very least. More

They have the most professional service/support staff! Kory went the extra mile! Their quality of concern for me as a customer was above reproach. Kory went the extra mile! Their quality of concern for me as a customer was above reproach. More

Very professional and attentive to detail in servicing my car. They identified the problem, offered a solution, gave me a loaner car and made the repair. car. They identified the problem, offered a solution, gave me a loaner car and made the repair. More

Service is an extremely important part of why I choose BMW brand and specifically the dealership , Kuni BMW; they have a very professional , knowledgeable and efficient system of treating a customer that BMW brand and specifically the dealership , Kuni BMW; they have a very professional , knowledgeable and efficient system of treating a customer that already owns a bmw just as special as a new purchase. This is why I keep coming back . More

I've had my 328d x serviced at Kuni since I purchased it in 2014. All my experiences have been positive. For the last couple of years, Priscilla has taken especially good care of me and my car. in 2014. All my experiences have been positive. For the last couple of years, Priscilla has taken especially good care of me and my car. More

Had service performed. Very easy drop off and pick up later in the day. Would highly recommend this BMW dealership service department and the dealership. later in the day. Would highly recommend this BMW dealership service department and the dealership. More

I took my car in for service and needed a loaner. I was out of there in 15mins. They were wonderful. Every time I take my car in they are Super. out of there in 15mins. They were wonderful. Every time I take my car in they are Super. More