BMW of Tigard - Service Center

A well organized dealership with skilled and efficient staff. The waiting room is comfortable and located adjacent to the well stocked show room. Service work is digitally photographed and transmitted to staff. The waiting room is comfortable and located adjacent to the well stocked show room. Service work is digitally photographed and transmitted to your cell phone. More

Priscilla did an outstanding job to make the experience pleasant and efficient. Overall she did an excellent job of keeping me informed me about the status of repairs and needs for service. pleasant and efficient. Overall she did an excellent job of keeping me informed me about the status of repairs and needs for service. More

My service advisor, Joe Selander, is exceptional. He listened to my concerns and each was addressed by the service department - including clearing the fault codes. Whether or not it was the fault cod He listened to my concerns and each was addressed by the service department - including clearing the fault codes. Whether or not it was the fault codes, my car drives better than when I bought it. Its horrible on-center directional stability and steering weight was addressed and has completely transformed the vehicle to what now feels like a proper M-series BMW. Additionally, the infotainment system responds quicker and functions flawlessly. The icing on the cake was Joe discovered a one-time use extended warranty refresh I was able to take advantage of that saved $100's on my bill. Exceptional service writer and fabulous service department. Five Stars. More

Hi ver many years, service is still fantastic. Dan Daily knows BMW’s, and his customers! Dan Daily knows BMW’s, and his customers! More

Had a not-so-good experience a number of years ago (2008 crashed my then new BMW) Needed an urgent repair done on my present (2015) BMW. Scheduled in for service department. Asked several times over a pe crashed my then new BMW) Needed an urgent repair done on my present (2015) BMW. Scheduled in for service department. Asked several times over a period of 4 days prior to coming in, to PLEASE CALL ME. Service Department would NOT call me. BUT - I started getting "Hounded" with numerous emails, text messages and calls from the SALES department, trying to sell me a new BMW! They got upset with me, when I would tell them "No Thank You" I'm NOT interested in downsizing into a smaller model and please don't call me anymore, unless it's your SERVICE DEPARTMENT! Felt like a bunch of sleazy used-car salesmen/women pouncing on a fresh kill like vultures. Finally found another Dealer with PROFESSIONAL BEHAVIOR, out of town (150 miles away) and had the car towed to them, instead. More

Work explained and accomplished in a timely manner. Service Rep Joe was very accomodating and explained work to do & done. Service Rep Joe was very accomodating and explained work to do & done. More

Great customer service and Dan is amazing advisor who provided above and beyond respective customer service. provided above and beyond respective customer service. More

Service was excellent. Dan got us checked in quickly and arranged a loaner car when it was realized repair might take longer than expected. Dan got us checked in quickly and arranged a loaner car when it was realized repair might take longer than expected. More

I took my car in for scheduled service after warranty expired. The SA was very unresponsive and did not meet my expectations. I had to wait 20 minutes with no response from the SA during check-in. I was expired. The SA was very unresponsive and did not meet my expectations. I had to wait 20 minutes with no response from the SA during check-in. I was running late for my business meetings and had to leave the dealership. I tried calling the SA multiple times and always got voicemail. I sent text messages and got very slow responses (several hours later). I had to plan a trip to the coast and this poor response did not help me. My vehicle inspection report was not sent to me even after I asked for it and I was just informed my front tires needed to be replaced. I had to call 3 times to get a text message response. Tire pricing was much higher than Tirerack and I needed to negotiate it. It took an additional 2 days to get 2 tires mounted, balanced and aligned. Overall, I had a very poor experience with Kuni BMW service and I would NOT recommend it to any one. More

Our service advisor, Priscilla Allard, is very knowledgeable was very helpful as always. The entire staff works to make their customers feel comfortable and special. I highly recommend this deal knowledgeable was very helpful as always. The entire staff works to make their customers feel comfortable and special. I highly recommend this dealership. More