BMW of Tigard - Service Center

I own a auto glass business here in Portland. I find dealing with Clay @ Kuni BMW wholesale parts is usually a bright spot in my day. Clay is nice, professional, and knows his product extremely well. Lo dealing with Clay @ Kuni BMW wholesale parts is usually a bright spot in my day. Clay is nice, professional, and knows his product extremely well. Looking up glass on BMW's can be tough decoding all the options, but consistently Clay gets me the right parts and that is important to a small company like mine that strives to do thing right the 1st time for my Customers. His great customer service is a direct reflection on my business!! I deal with several people @ Kuni and receive this level of service, but most often I deal with Clay. I never would think of buying my BMW parts anywhere but Kuni BMW!! These guys are GREAT!! Stacy S. Collision Auto Glass, Inc. More

I had a great experience dealing with Clay @ Kuni, he was knowledgeable, friendly, and all around nice guy. The phones were ringing off the hook there were several customers being helped all @ the same time, knowledgeable, friendly, and all around nice guy. The phones were ringing off the hook there were several customers being helped all @ the same time, and he took his time carefully looking up parts for my car all @ the same time making sure all the customers felt important. And if you look around Kuni there seems to be many Clays running around taking care of customers. Whoever runs that place obviously demands top customer service because it shows by the level of service I received from Clay and also if you look around, they are busy for a reason in a otherwise down economy. "Bravo" to all @ Kuni for having great people like Clay there to care of there customers. Thank You!! More

KUNI's service is the best BMW service I have ever visited. They take GREAT pride and care in their customer service, and quickly and efficiently complete all the work that was requested. I would HIG visited. They take GREAT pride and care in their customer service, and quickly and efficiently complete all the work that was requested. I would HIGHLY recommend KUNI's sales & service to anyone interested in a BMW!!! More

I have been into many BMW dealerships over the years and this one is by far the best. I have been in for service 3 times over the last few years and every time they have been great. I went to another deal this one is by far the best. I have been in for service 3 times over the last few years and every time they have been great. I went to another dealer in town before I started going to Kuni BMW and felt like they were doing ME a favor. I am very pleased with the quality of work at Kuni BMW as well as the personal attention they give me. I also read in the paper that they were just given a national award for customer service. Not surpricing to me. More

great experience. the receptionist stands up to say hello. More

I usually dont write reviews but this dealership deserved one. Great customer service with a pleasant attitude and a smile. Skylar the customer service guy who greets you makes you feel welcome and puts yo one. Great customer service with a pleasant attitude and a smile. Skylar the customer service guy who greets you makes you feel welcome and puts you at ease. That goes along way even on a good day! I always get an answer when I call I am not put on hold forever waiting, which is a great thing my questions are answered and I am taking care of promptly. Thanks Kuni for a job well done. It doesnt go unnoticed by your customers! More

I had a mixed experience with this dealership. I brought in a used BMW I had purchased for oil change & inspection. I had them fix a couple of problems (two power steering lines were leaking and the flex d in a used BMW I had purchased for oil change & inspection. I had them fix a couple of problems (two power steering lines were leaking and the flex disc was cracked) and the total came to $1000 which I thought a bit much. The work appeared to be done well. Unfortunately I only made it 4 miles from the dealership before steam started coming out from under the hood and all the coolant dumped onto the ground. I opened the hood and found that the flange on the radiator for the upper radiator hose was broken completely off. Obviously it wasn't in this state when I dropped off the car. I had the car towed right back to Kuni but they were closed. They didn't offer a loner car; I stood around for a half hour waiting for my wife to come pick me up. I left messages with Dan (my service advisor) who had been quite friendly and helpful during my initial visit, but he was slow to call me back. When I called him, I was informed that the radiator needed to be replaced and they expected me to pay for the parts (they would cover the labor). They claimed that the radiator breaking at this point was merely a coincidence, unrelated to the work they had done on the car. After making my case to Dan the service manager finally authorized him to cover the cost of the repair. Mistakes will happen, and this is the way they should have handled it in the first place. More