BMW of Tigard - Service Center

My BMW RFT tire had a crack line appeared in the thread side and it was under road hazard warranty (1 year or first 2/32 of an inch). So I brought in to Kuni BMW serice (where I bought the car new) to have side and it was under road hazard warranty (1 year or first 2/32 of an inch). So I brought in to Kuni BMW serice (where I bought the car new) to have it inspected and replaced by Goodyear. After a couple days of wait for an appointment for a simple 5 minutes tire inspection, and a couple days of wait for Kuni's coordination/communication with Goodyear. I recieved an email from Kuni stating that the tire has no warranty, but if I want to pay the full price I can come by and get it replaced. Later I also received a call from Kuni stating that the tire has 6/32 of an inch wear so it is out of free warranty. Oh! goodness. I didn't believe what I heard because the car only had 6000 miles on it and it has not been driven aggressively. So I bought a thread depth guage and measured the thread wear myself, it shows 90% of remaining thread life (9/32 of an inch). To confirm what I found, I took the car to a far away Goodyear authorized service center and have them inspect the tire and they confirmed the tire was under road hazard warranty and was willing to replace the tire free of charge. I am not sure why Kuni's service department is such dishonest and unprofessional, but I am posting this comment online for the benefit of general consumers to be aware of service fraudulent practice by Kuni BMW service. More

I've owned two BMWs and have had both serviced at Kuni. They have always been extremely courteous and accommodating, as well as accurate with their predictions of how long a repair would take. They have m They have always been extremely courteous and accommodating, as well as accurate with their predictions of how long a repair would take. They have made loaner cars available when needed, and their lounge area is an easy place to relax or get work done when I've decided to wait. More

I had an unexplained problem with broken brackets supporting the entire passenger side headlight assembly. As I was the first registered owner ( vehicle had been run by a BMW NA engineer) I asked for supporting the entire passenger side headlight assembly. As I was the first registered owner ( vehicle had been run by a BMW NA engineer) I asked for the unit to be replaced. Initially a "repair" was affected but by mutual understanding it was neither satisfactory to me or the dealership. Subsequently going to bat on my behalf, Mike Baggs, managed to convey to management that a satisfied client is part of the company's mantra. The light assembly was replaced with an assist from Chris Wright in the Service area. I feel that Mike and Chris went the extra mile that made me drive home as a valued client thus the 5* rating. Barry Whitworth Roseburg OR More

I bought a BMW Maintenance Warranty for $1795 with the purchase of my BMW SUV and when it came time for those repairs to be made, I was told by my assigned Service person at the dealership that I did not purchase of my BMW SUV and when it came time for those repairs to be made, I was told by my assigned Service person at the dealership that I did not have a Warranty of this nature over and over again. After tons of research, countless hours and using another repair shop to do my warranted work, I found out that I did own this Warranty and there was no reason for me to be told I didn't when the computer systems have my SUV listed as having the Warranty available. More

I had some issues with the service department recently I had some issues with the service department recently for the repair work they've done on my car. I had to take it back in a few times for the same I had some issues with the service department recently for the repair work they've done on my car. I had to take it back in a few times for the same repair work that was done in the past. I am not disappointed with Kuni's technician who worked on my car On the other hand, their service manager's approach was professional and helpful. More

This follows our post of December 5, in which we described a warranty coverage dispute. I gladly write today with an update that (a) the dispute with BMW-US was resolved through Kuni staffs' ef described a warranty coverage dispute. I gladly write today with an update that (a) the dispute with BMW-US was resolved through Kuni staffs' efforts and (b) the work performed by Kuni is certainly on par with what a dealership, like Kuni, ought to offer. In fact, the vehicle runs and performs significantly better and the repairs ultimately authorized should take care of the original head-design defects once and for all. In all fairness to Kuni too, the staff were always accessible, pleasant and easy to speak with. We were supplied with a new 3-series loaner the entire time the vehicle was in the shop (close to two weeks) and Kuni did a few small things they didn't have to (changed all wiper blades, etc.) without charge. We did have to clean up some grease/dirt off the driver-side floormat and footrest after we got our X-3 back, but that is our only real complaint - and, it's a small one. Though I still think Kuni and BMW-US should have resolved the whole dispute without delay and without need to involve us, Kuni came through with what should have occurred as far as warranty and service coverage and did a nice job. Based on this experience, we would return to Kuni for warranty or routine service at least until our warranty expires. More

Took my car in for their 29 minute 29 point inspection today. Two hours later, my car was returned to me with the check engine light on which had never come on prior to letting them "look" at it. Quoted $ today. Two hours later, my car was returned to me with the check engine light on which had never come on prior to letting them "look" at it. Quoted $1400 to replace the clutch, which works just fine. $200 for a brake system flush. $500 for new front brakes and rotors, which again work just fine. $600 for a knock sensor, which is a $60 part online. In total, apparently they think I need $4000 worth of work done. I can tell you for sure where I WONT be taking my car back again. Kuni BMW. More

My wife managed to scratch both the front and back bumpers on our Titanium Silver M3. Silver is a very difficult color to match, even when using OEM paint, but Kuni's body shop did an amazing job. Yo bumpers on our Titanium Silver M3. Silver is a very difficult color to match, even when using OEM paint, but Kuni's body shop did an amazing job. You literally cannot tell that either bumper has ever been repainted. In fact, at a recent track day, the owner of a highly regarded independent body shop stopped by and when told the bumpers had been repainted, commented on the great job Kuni did [sorry Robert, you'll get to fix the rear bumper on our truck that my wife just smacked ... doesn't help to have reverse sensors if you don't stop!]. I had a very minor issue with Kuni's repair -- in reinstalling the front bumper they failed to secure the windshield washer fluid line. I brought the car back for the windshield washer line issue and they fixed it while I waited. I later discovered that one of the rear wheel well fender liner plastic screws was missing -- these had to be removed to get to the rear bumper. As opposed to a typical BMW owner, I have a bird's eye view of my inner fender wells several times per year when I change out my street wheels for track wheels, so I'm certain it wasn't missing prior to this service. Still, I didn't notice it until a few months had passed, so I did not attempt to get a replacement plastic screw. When it comes to auto body service, the quality of their works says it all. I recommend Kuni auto body for BMW repair. More

Pretty straight forward request for service. They Pretty straight forward request for service. They confirmed my request by both voice and e-mail. Simple and convenient. Waiting for my service to b Pretty straight forward request for service. They confirmed my request by both voice and e-mail. Simple and convenient. Waiting for my service to be completed was comfortable as the numerous beverages, snacks and newspapers helped pass the time. Car was delivered on time and it was a nice touch to have the car vacuumed and washed prior to delivery. More

I have a long relationship with Kuni BMW and have always worked with Gary Mills in Service and Jeff Gunter in Parts. One HUGE benefit of working with Kuni is the low turnover! In the past 5 years that I'v worked with Gary Mills in Service and Jeff Gunter in Parts. One HUGE benefit of working with Kuni is the low turnover! In the past 5 years that I've been going to Kuni, I've never once had to switch service advisors due to turnover. I can't say the same for the Mercedes Benz Dealership! In addition to seeing the same faces there everytime I go in, they always have a great attitude and work hard to get my BMW serviced quickly and back on the road. More