BMW of Tigard - Service Center

Calm and Collective.....gracious and attentive. I have been coming to Kuni BMW service since 2008. I have had the pleasure to have Gary as my service advisor. As a Single professional lady, I of I have been coming to Kuni BMW service since 2008. I have had the pleasure to have Gary as my service advisor. As a Single professional lady, I often panic when I would have to sit across Gary to learn the $ amount I would owe. Gary with his charm and calm demeanor, assured me each time I would be pleased and safe. Over the years, I grew to trust Gary and he would always make me feel right at home each visit. He promptly return calls; never gets short with my MANY questions; has reassured me that my x5 will continue to drive like a charm as long as I continue to make it presence at his office....Today, as I say good bye to my x5, it is without a doubt, because of the personal touch and trust I have found in Gary, I am pleased to begin my journey with my 2016 x3. Thank you Gary for graciously walking me through this process and your assurance that I will always be safe while on the road....! More

Can't get anyone from the service department to return calls This used to be a quality place. Now I have been trying to get someone from service to call me back for over a week to schedule a return appointment This used to be a quality place. Now I have been trying to get someone from service to call me back for over a week to schedule a return appointment to do some work on my BMW they diagnosed me needing. I always get an answering machine and leave a message to call me back for an appointment. Unfortunately I guess they don't need my business so I will go someplace else where they do. I have been going to Kuni for years and was a dedicated consumer. Have bought 3 cars there. Something has happened and they aren't the same quality place they used to be. Good thing they aren't the only game in town or I would never get my car fixed. More

EVERYONE WAS VERY HELPFUL AND FRIENDLY. I WILL BE TELLING ALL OF MY BMW FRIENDS ABOUT MY WONDERFUL VISIT. I WILL ALWASY USE KUNI FOR MY FUTURE BMW NEEDS. ALL OF MY BMW FRIENDS ABOUT MY WONDERFUL VISIT. I WILL ALWASY USE KUNI FOR MY FUTURE BMW NEEDS. More

Kuni is consistent in their outstanding service. They go the extra mile to keep customers happy. I have yet to NOT see a smiling and friendly face, whether it is Patti at reception, or Nick taking care of m the extra mile to keep customers happy. I have yet to NOT see a smiling and friendly face, whether it is Patti at reception, or Nick taking care of my car's service. Management, I commend you for choosing the right people; it is evident your employees are happy. I always feel welcome, even if I am just stopping by for a wash. Keep up the great work-you've got a customer for life. More

Kuni is truly incredible. Every single person I've run into/worked with there has been excellent. They are honest, friendly and welcoming. The showroom and service department is state of the art and stays into/worked with there has been excellent. They are honest, friendly and welcoming. The showroom and service department is state of the art and stays spotless. I have never seen such a nice car dealership. The first person I met when I set foot in Kuni was Patti Byrnes at the front desk. She is nothing short of incredible. She helped me get all the accessories I needed for my new car and was just extremely friendly and hospitable. I felt like I had made a friend in a mere 20 minutes! Patti was ultimately why I ended up returning to the dealer when my car needed quite a bit of servicing. She always takes great care of me. I have worked with both Nick Hongo and Lana Olsen in the service department. Again, really, really great people. They have taken really great care of me and my car. Both are extremely communicative, helpful and knowledgable. I feel like I've got a safety net in them. They can help you with just about anything and are there when you most need them. Last but not least, I want to mention their shuttle driver Paul. He's friendly, prompt and very helpful. He's a great guy and deserves some recognition. All my experiences at Kuni have been stellar. I can guarantee you that in the future when I need a new car, I'm going to be heading right on over there. I feel truly lucky to have such a great dealership and service department so convenient. Kudos to Kuni! More

My friends appointment for his oil change on his BMW 325i today and I came along with him to hangout while he's waiting and the employees are really nice an friendly. today and I came along with him to hangout while he's waiting and the employees are really nice an friendly. More

At Kuni BMW, excellence is the expectation. Every time I've been in for service or to browse the inventory, I'm met with professionals who understand what great customer relations are all about; building I've been in for service or to browse the inventory, I'm met with professionals who understand what great customer relations are all about; building business and future sales. And making clients happy. The customer waiting area is unmatched; and the loaner program is awesome! I almost wish my car would need service more often, just for that benefit. It all comes down to their philosophy of making customers happy. With arguably the best automotive line to offer, they back it up with a no-pressure sales team that is as excited about the products they sell and the service they provide as the clients are. From friendly greeters and reception area, to the knowledgable parts and service team, Kuni BMW exudes excellence. It ties in with the Joy you get from owning a BMW. There are many dealerships or repair shops to choose from, and Kuni BMW makes every effort to keep you coming back. Internet specialist Jessica V. is helpful and informative, and Dan D. in service is the kind of guy you hope to get help from wherever you might go for service - friendly, clear, and thorough. Thank you Kuni BMW for being the standard bearer of automotive dealership excellence! William L. More