BMW of Tigard - Service Center

BUYER BEWARE! I don't leave many one star reviews but I think this is warranted. When I bought my 2012 BMW 740 I bought every single kind of warranty possible. I don't leave many one star reviews but I think this is warranted. When I bought my 2012 BMW 740 I bought every single kind of warranty possible. I recently had some issues with my seven series overheating I brought it in and they said it was most likely the Electric water pump going out, but not to worry as that is covered by the warranty that I purchased. I was like OK great sounds good feel free to execute on it. they called me back sometime later and told me that they test the battery and pretty much the battery could go out at any time and it doesn't have much juice at all. They said that it's a deep cycle battery so at any point in time my battery could just stop working and I could be stranded somewhere. They told me a new battery was going to be $440. Now I found this to be kind of strange as I just had my BMW in there a month or two before and my battery tested perfectly well and had no issues whatsoever. At that point I pointed out the fact that the fans ran extra long and a lot more than usual, as well as the electrical issues with the water pump most likely wore out my battery. I talked to Brandon Fernando, and he said he was having a difficult time trying to get that to go through. After not having any phone calls returned since bringing up this issue I then asked to speak to a manager. I spoke to Gary Mills the service manager, and he told me that yeah I was probably right that this issue caused the battery to give out in his words "The straw that broke the camels back.." But because the battery was four years old and the typical lifespan for these batteries is 4-6 years that he would not be willing to replace the battery. I said yes but sometimes these batteries last eight years correct? He said yes. I urged him to reconsider as this would be an opportunity to exemplify kunis great customer service and honor their warranty which already has negative connotations associated with it. He said that's not something that he is willing to do. Upon hearing this but I was extremely disappointed as he could've taken a much higher road and not been so petty about $440 in which they contributed to the cause of. At the very least she could've offered a discount on the battery but you did not and honestly he was kind of a jerk about it. Stay away from this dealership and stay away from their warranties horrible customer service, and petty service managers. This is supposed to be a LUXURY car brand, I felt like I was dealing with a used car lot. Trying to find any loophole they can to screw you out of money. I will be taking my business elsewhere. More

Alway a great experience at Kuni BMW I have taken my 135i to Kuni going on eight years now and have no regrets whatsoever. From initial sales to service to parts to reception to scheduli I have taken my 135i to Kuni going on eight years now and have no regrets whatsoever. From initial sales to service to parts to reception to scheduling and loaners, the staff is always professional, polite, friendly, knowledgeable about the various models and more. I like knowing that all parts and service are done by highly trained professional technicians and that Kuni stands behind their work. I plan to buy another BMW later this year and have already started the process with Kuni. Driving and riding BMWs is one of the greatest pleasures for me, and I know Kuni will be there to support me and my machines in the future. More

Another great service experience from Kuni BMW Check-in was fast and painless. Service advisor was friendly and prepared for me. Loaner vehicle was clean and ready to go. The loaner was the same mo Check-in was fast and painless. Service advisor was friendly and prepared for me. Loaner vehicle was clean and ready to go. The loaner was the same model, but the current year's version. Service done quickly and efficiently. Car delivered washed and ready for pick-up. Flawless visit. More

Fixed tire blow out Had tire blowout on 205. Called Kuni and they had tire (only one in Portland Metro area that had it). They helped us with a tow company and fixed tire Had tire blowout on 205. Called Kuni and they had tire (only one in Portland Metro area that had it). They helped us with a tow company and fixed tire when we got there. More

Recall sevice visit Came in to have recalls performed on my I3. I was met by dan dailey that took my keys and information and had all paper work ready to be signed right Came in to have recalls performed on my I3. I was met by dan dailey that took my keys and information and had all paper work ready to be signed right away. I left vehicle for the day. When i came back at 5pm vehicle was all washed, recalls were performed. No complaints here. More

Quick, easy and efficient. I was assisted as soon as I walked in the door. It was fast and effiecient and everything was explained to me, including what to expect of my car in t I was assisted as soon as I walked in the door. It was fast and effiecient and everything was explained to me, including what to expect of my car in the future. More

Excellent service Got seen right away on arrival. Got checked and my loaner out within 15". Upon completion effective checkout. When I arrived to get my vehicle my s Got seen right away on arrival. Got checked and my loaner out within 15". Upon completion effective checkout. When I arrived to get my vehicle my service representative was tied up on the phone and someone else stepped right in and checked me out. Excellent "job sharing" to help the "customer." he could have easily had said "wait here and he'll get to you as soon as he can." More

First time at this Dealership Not new to BMW vehicles; two 7(s), two 5(s), and one 3 series we have owned over the years. This was our first experience with Kuni BMW and were ver Not new to BMW vehicles; two 7(s), two 5(s), and one 3 series we have owned over the years. This was our first experience with Kuni BMW and were very please with the staff and our assigned service adviser Nick Hongo. We have always enjoyed the relationship of the service department with our previous vehicles and have remained customers of the BMW product line over the years because of that association with the service department. Nick kept us informed and had our vehicle back to us on time. More

Great Service Service experience was easy and comfortable from beginning to end. This was my first time bringing my car in for service. I was shown exactly where Service experience was easy and comfortable from beginning to end. This was my first time bringing my car in for service. I was shown exactly where to go and treated kindly be every person I came into contact with. The snacks, drinks and kids area even helped keep my kids occupied while we were there. :) More

Service Excellence We brought our BMW X5 from Olympia to Kuni BMW in Beaverton for service because it is just that good of an experience, always friendly, over and above We brought our BMW X5 from Olympia to Kuni BMW in Beaverton for service because it is just that good of an experience, always friendly, over and above to take care of you, thank you for the massage, they were prompt on the service then we met with a genius to clear up a few things we had forgotten. We are better owners now because of the care Kuni employees take and knowledge they share! Thank You Kuni. More