BMW of Tigard - Service Center

I've only had 3 or 4 visits to Kuni BMW since purchasing my car, but I have been very impressed with the level of professionalism, knowledge and customer service I have received each visit. David Fernando w my car, but I have been very impressed with the level of professionalism, knowledge and customer service I have received each visit. David Fernando was my tech on this visit and he delivered the exact BMW customer service experience that all BMW customers hope to receive. David was my very first tech when I brought my vehicle in for service two years ago and I hope he will always be available for me! More

Not very professional for a luxury establishment. Struggled with getting work promised taken care of. I should not have to get frustrated and then treated as if you are doing me a favor; where is t Struggled with getting work promised taken care of. I should not have to get frustrated and then treated as if you are doing me a favor; where is the honest and let’s make it right attitude?? Sales manager was the worst similar to sales person when I bought the car; seems to me unfriendly bunch in sales area. However Much better in service! Thank you Jeff and Priscilla! More

Thanks Dan and David, very good job! Car service came in fast, everything was super perfect! Car service came in fast, everything was super perfect! More

Good service completed on schedule on a factory recall. Nice waiting area with snacks and coffee Nice waiting area with snacks and coffee More

I had a very pleasant experience. My service representative was very friendly and made me feel comfortable and confident Kuni was going to do a good job. She was great educating me on My service representative was very friendly and made me feel comfortable and confident Kuni was going to do a good job. She was great educating me on how to change the settings I was inquiring about. Kudos! More

Always a great experience with their service department. Friendly, customer-focused approach. Greatly appreciated in these days of poor customer service with other companies Friendly, customer-focused approach. Greatly appreciated in these days of poor customer service with other companies More

Hit a pothole late at night and blew out the right front tire on our X3. Called Kuni service next morning and was told to bring the vehicle in for an emergency tire repair. Did so and received immedia front tire on our X3. Called Kuni service next morning and was told to bring the vehicle in for an emergency tire repair. Did so and received immediate assistance. Kuni kept the X3 overnight as they had to order and replace the two front tires. Needed an alignment, oil change, and cabin air filters. All service was completed allowing for pick-up of the vehicle within 24 hours from the time we dropped it off. Excellent service and customer support. More

Worst service manager ( Jeff ) ever he was racist and unprofessional didn’t even understand what customer service is. And after the bad service he offered to pay for my service to shut my mouth down and unprofessional didn’t even understand what customer service is. And after the bad service he offered to pay for my service to shut my mouth down and not say anything but I refused. More

Went in for service which was going to be no charge… and left with a $2100.00 issue on my hands. My car is only 4 years old and had a cracked engine mount. Should be a recall issue with such low miles. Pris left with a $2100.00 issue on my hands. My car is only 4 years old and had a cracked engine mount. Should be a recall issue with such low miles. Priscilla is always fantastic tho. Great communicator and seems to always be understanding. Was able to knock $400 the large repair cost. But still obviously very uneasy about the expense! Thankful for the loaner because we live out in the Clackamas area. More

Kuni is always a great place to visit. The service advisors are always nice, the dealership is always clean, and love the coffee machine and snacks. Shout out to Joel for being great, very The service advisors are always nice, the dealership is always clean, and love the coffee machine and snacks. Shout out to Joel for being great, very knowledgeable, kept me in the loop, and helpful . . . and car was done early! More