BMW of Tigard - Service Center

Priscilla has been professional as a service supervisor. She took time to explain all the details on the job, videos etc. ensure customer have all the information to make the right decision! She goes extra She took time to explain all the details on the job, videos etc. ensure customer have all the information to make the right decision! She goes extra mile to ensure customer needs are satisfied. I will recommend her and this dealership for service! Harry More

While most of the staff at BMW Tigard’s service center are nice and polite, my experiences with Jeffrey Cline have been extremely disappointing. His behavior is consistently disrespectful, and he seems to are nice and polite, my experiences with Jeffrey Cline have been extremely disappointing. His behavior is consistently disrespectful, and he seems to have no understanding of basic customer service. I’m not alone in this—many other customers have had similar negative interactions with him. It's a shame because the rest of the team provides excellent service. FYI BMW, the problem and damage we had weren’t fixed professionally. We tried to make an appointment, and this is the treatment we received! We had to go to social media in order for the management to respond back to us, and this is the message we got from the manager: "Good morning Mr. XXX. . I understand you have an appointment tomorrow here at BMW of Tigard, your appointment has been canceled. Due to past interactions and negative posts on social media about the dealership, we would prefer you use another location for your service needs. Thank you. Text STOP to opt-out. --Jeffrey Cline BMW of Tigard" We will keep going to social media until that person gets fired. I strongly urge management to address this issue promptly to ensure that all customers receive the quality service they expect from BMW. More

My Service Advisor Priscilla Allard is super amazing, friendly, knowledgeable, and approachable. She made the entire repair process for my vehicle stress free and was even successful in negotiating a war friendly, knowledgeable, and approachable. She made the entire repair process for my vehicle stress free and was even successful in negotiating a warranty coverage for a sizable repair. I would love to work with her again in the future. More

I love the 2022 X3 m40i, but it has an intermittent auto-lock issue that keep triggering on after the initial lock. I understand that intermittent issues can be hard to diagnosis, but I can duplicated auto-lock issue that keep triggering on after the initial lock. I understand that intermittent issues can be hard to diagnosis, but I can duplicated it in less than 10 minutes and 2 miles of driving and have the video to prove it, and it still needs to be resolved More

Great staff, nice new location Love the BMW we purchased from Tigard BMW Service staff great and professional from Tigard BMW Service staff great and professional More

The staff is VERY responsive to my needs from the 1st phone call to pick up of my repaired vehicle. Getting into a loaner vehicle was never easier as it was waiting for me when I arrived. Great Job Kun phone call to pick up of my repaired vehicle. Getting into a loaner vehicle was never easier as it was waiting for me when I arrived. Great Job Kuni! More

Kuni bmw took great care of my car, the staff was accommodating and efficient as well. accommodating and efficient as well. More

Purchased “unlimited oil changes”. Then booked a second oil change, drove an hour to get to the dealer and they tell me it’s not actually unlimited it’s just 4 for the price of 2 and m Then booked a second oil change, drove an hour to get to the dealer and they tell me it’s not actually unlimited it’s just 4 for the price of 2 and my next one isn’t due. So basically can’t trust them. Last BMW I ever buy. More

From Sales to Service Kuni hass handled us and our X5s very well over the years. The personnel who have assisted us always make us fell welcome! very well over the years. The personnel who have assisted us always make us fell welcome! More

They will not rip you off. Great service. Would recommend. The video inspection did it for me Great service. Would recommend. The video inspection did it for me More