BMW of Tigard - Service Center

Courteous and Thorough Made suggestions to save me money. Also, fixed a rattle/vibration in the dash area that was difficult to assess. Service took 2 days and Audra kept me Made suggestions to save me money. Also, fixed a rattle/vibration in the dash area that was difficult to assess. Service took 2 days and Audra kept me informed on the status of the service. More

Responding to a courtesy inspection for my car before expir. Overall Service Representative was courteous and professional. Though he pushed to get me to Ok an oil change though my car still had 1000+ miles to g Overall Service Representative was courteous and professional. Though he pushed to get me to Ok an oil change though my car still had 1000+ miles to go before it was due. I declined and said I would set an appointment up closer to when it would be due. He clearly wasn’t happy with my decision, but remained polite and professional. This isn’t meant to be a real negative towards him as I understand his job and wanting to try and get everything done and billed under warranty services for Kuni. But a 1000 miles is a lot of driving still, and I have time before my service warranty is up. What is best for the customer should be the focus. They took 2 hours to do the inspection and supposedly wash and clean my car inside and out. I say supposedly because I could tell it was barely washed and wasn’t vacuumed out or cleaned at all inside. This is a FAR cry from how Kuni BMW used to clean customers’ cars when they came in for service. I waited in the customer lounge area while they inspected my car, etc. Kuni’s lounge is nicely appointed and good size with free WIFI. Which I use to get work done while I wait. They used to offer great pastries, fruit and coffee, coke, etc. The pastries and fruit are now dismal at best. There are other “little things/ impressions” that are not easily defined, but are nonetheless noticeable, that convey that they are not adhering to the high-class level they used to be known for. They are cutting corners and the customer IS noticing. When you buy a BMW, Mercedes, Porsche, you expect a level of treatment and amenities that are in concert with the level of economy of the cars. When I chose to purchase my BMWs from Kuni, I based my decision on the customer service, treatment and quality and reputation of the dealership, as well as the car. I am a very practical business owner who is very focused on quality and value. Kuni needs to be careful they don’t compromise their customers away to another dealership. More

Prompt friendly service. Everything was done as promised and completed on time. Issue was under warranty so there was no charge. Great phone communication. The loaner vehicle Everything was done as promised and completed on time. Issue was under warranty so there was no charge. Great phone communication. The loaner vehicle was gorgeous! More

Service The advisor was helpful and respond quickly to my request and appointment at my convenience. Everyone at the dealership was friendly. The new GM cam The advisor was helpful and respond quickly to my request and appointment at my convenience. Everyone at the dealership was friendly. The new GM came out to greet me and offered English shortbread cookie, quite a beautiful gesture. More

On time installation of 4 new Michelin x3 tires Priscilla, the BMW Advisor delivered. She was able to complete the job as agreed, and she was very nice, helping me carry one of my bags as I transfer Priscilla, the BMW Advisor delivered. She was able to complete the job as agreed, and she was very nice, helping me carry one of my bags as I transfer them from one vehicle to another. She also made sure I got the answer to my question regarding how I can add Apple car play into my 2017. She said that I simply have to go to "Connected Drive" stored in my X3 menu and purchase the upgrade for about $300. I have not done in yet, but I would be in a few days. Overall rating: 5 stars! More

Good customer service, service advisor was great My service advisor Grant was very friendly and helpful. He was very prompt in answering my questions. My only complaint for this service was the fact My service advisor Grant was very friendly and helpful. He was very prompt in answering my questions. My only complaint for this service was the fact that my car was still very dirty after being washed. Additionally, inside my car on the driver side, there was a puddle of dirty water by the gas pedals. Very disappointed because I expected a lot more from BMW. More

Kimi BMW Chris was very knowledgeable and forthright in taking the work order; he knows very much what he is doing, and made good recommendations for me. Pric Chris was very knowledgeable and forthright in taking the work order; he knows very much what he is doing, and made good recommendations for me. Pricilla did a great job of closing out the work order; she got us exactly what we wanted. More

New tires Needed new tires( one flat) . Initially ordered wrong rear tires and took an extra day but because of the error was discounted. Otherwise very good tr Needed new tires( one flat) . Initially ordered wrong rear tires and took an extra day but because of the error was discounted. Otherwise very good treatment. More

Unexpected Need for Service Service stepped up and got me in and out in one day. As always the staff are supremely professional , knowledgeable, and of course helpful. Work was Service stepped up and got me in and out in one day. As always the staff are supremely professional , knowledgeable, and of course helpful. Work was done on time and on budget. More

Great service Service advisor went above what I expected and my car was expertly serviced. Thank you for the personal attention and for thinking outside the box. Service advisor went above what I expected and my car was expertly serviced. Thank you for the personal attention and for thinking outside the box. More