BMW of Tigard - Service Center

Great Experience Kuni was so helpful. I worked with Priscilla through the process of diagnosing the sudden malfunctioning of the sunroof on my x3 along with completin Kuni was so helpful. I worked with Priscilla through the process of diagnosing the sudden malfunctioning of the sunroof on my x3 along with completing recall repairs and overall inspection of the vehicle. The timing of everything was tricky and even though my car is older and I was looking to sell it, I still received the best treatment. Priscilla was organized, communicative and professional throughout. More

Super experience Great experience. Fast friendly and efficient. Thanks! This was a recal service and everything turned out great. I was treated like a paying customer Great experience. Fast friendly and efficient. Thanks! This was a recal service and everything turned out great. I was treated like a paying customer even though all charges were covered by BMW North America. More

Safety recall Brought the car to service for a safety recall. Got a free inspection, a video with details and the opportunity to schedule time all at once. I will Brought the car to service for a safety recall. Got a free inspection, a video with details and the opportunity to schedule time all at once. I will return to this ship to Service my car. More

No pushing for work needed! Was great to have recall work completed and issues found during inspection was not pushed on to get done! Now I can talk with my wife and see what our Was great to have recall work completed and issues found during inspection was not pushed on to get done! Now I can talk with my wife and see what our plan will be to fix the car. More

Kuni Service Dept Easy to schedule my maintenance and my car was done on time plus was cleaned both outside and inside before I was told it was ready to pick up! Easy to schedule my maintenance and my car was done on time plus was cleaned both outside and inside before I was told it was ready to pick up! More

Great customer service The service writer and technician both did a great job and we are highly satisfied! In addition, the dealership is beautiful and everyone is ready The service writer and technician both did a great job and we are highly satisfied! In addition, the dealership is beautiful and everyone is ready and able to please! More

Very professional -timely service I dropped my car for battery replacement, they did a diagnostic on the car, they provided updates via text and phone to me. They also loaned me a car I dropped my car for battery replacement, they did a diagnostic on the car, they provided updates via text and phone to me. They also loaned me a car while they worked on my car. Audra , my assigned case worker was extremely helpful and respectful. The only feedback would be for the lady in loaner car department, she was not too friendly, but not disrespectful or anything, just not smiling and avoided small talks . I am satisfied with the service I received from Kuni BMW - Thank you! More

Great Service Service staffs are great to work with. They always go extra miles to assist customers. There has been no issues with customer service since I own my B Service staffs are great to work with. They always go extra miles to assist customers. There has been no issues with customer service since I own my BMW there. My next car will be another BMW at Kuni. More

Always fair Kuni BMW is always fair in dealing with hard to figure out mechanical problems. There is never a charge to find a problem only charge to fix it if fou Kuni BMW is always fair in dealing with hard to figure out mechanical problems. There is never a charge to find a problem only charge to fix it if found. Service advisor David Fernando is very knowledgeable always keeping me informed every step of the way. More

Charged for services I didn't approve verbally. So i went on line to scheduled a appointment for an OIL Change that I only requested when I booked my appointment, went in to drop off my car, and Da So i went on line to scheduled a appointment for an OIL Change that I only requested when I booked my appointment, went in to drop off my car, and Dan showed me the recommendation that the technician said he recommended to get down, into our conversation with Dan there was no verbal approval for the air filters to get done Only the oil change. So on Wednesday morning I get a text message with a link to a recommendation report from Dan which I did opened the report and saw a 401.00 amount due, that's when I texted Dan and specially told him that i was only getting an Oil change and no air filters done, and his response was those were only recommendations that the technician suggested to get done. Dan never knowledge that fact that i mentioned in my message " OIL CHANGE ONLY" I have never had an issue with Grant in communication he's been super helpful and great customer service on the other hand while I was standing next to Dan's desk hearing his conversation with someone on the phone he was super rude and raising his voice at the person he was talking to which doesn't suprises me, he did that to me on the phone when I called him about the servers I didn't approve. What happened to customer service?? Great way to represent Kuni BMW Dan Dailey!!! More