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557 Reviews of BMW of Tigard - Service Center
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November 22, 2019
I recommend this dealership to anybody who is looking for new or used car the service is great really friendly I will definitely recommend it to anybody new or used car the service is great really friendly I will definitely recommend it to anybody More
by Sergeymartynov93
November 06, 2019
Diagnosed software problem and reinstalled new software package that solved the issues checked tired pressure, friendly and efficient service with loaner provided for two days. package that solved the issues checked tired pressure, friendly and efficient service with loaner provided for two days. More
by Simonmtrutt
November 02, 2019
Kuni always delivers whenever I have to do business with them. From check-in to check-out, the process is always silky smooth. This has been my favourite dealer to use to date and a main reason I will stay them. From check-in to check-out, the process is always silky smooth. This has been my favourite dealer to use to date and a main reason I will stay with the BMW brand going forward. My service advisor (Priscilla) is really outstanding. More
by Obiorau
Employees Worked With
October 26, 2019
Awesome Service! I booked my car in for a service appointment today and it was an awesome experience! Grant Mitchell made me feel welcome and answered all my question I booked my car in for a service appointment today and it was an awesome experience! Grant Mitchell made me feel welcome and answered all my questions. It was super fast and easy! Thank you Grant for all your help! More
by Soniah
Employees Worked With
Grant Mitchell
October 22, 2019
Horrible experience with Kuni Bmw Service BEWARE: Our experience with Kuni Bmw has been absolutely horrendous. On 9-24-19 we brought in our 2015 Bmw 320i with 69,000 miles to have a $170 diagn BEWARE: Our experience with Kuni Bmw has been absolutely horrendous. On 9-24-19 we brought in our 2015 Bmw 320i with 69,000 miles to have a $170 diagnosis completed, due to the car not passing DEQ (Emissions). After further inspection, Kuni Bmw stated the the battery was testing as dead and they couldn't perform the necessary tests without replacing the battery (the battery in the car at that time was only three months old) we went ahead and told them to continue with the battery replacement simply to get our issue resolved. $500+ later for a new battery, they said on their invoice "CLEARED AND TESTED FAULTS, ALL OK" After holding it for 4 days, We go to pick up the car. Upon arrival there is a Check Engine light (which has never been on before) we take the car back to them, they simply deleted the Check Engine light and told us everything is OK. We did the drive cycle for 200+ miles, and it Failed DEQ again! We brought the vehicle back to Kuni Bmw on 10-9 for them to see why it didn't pass, yet again. They "inspect" the car and come up with an estimate over $2600 to repair the "issue". When we pick up the car this time, there is a "Low Oil light, refill immediately" that stays illuminated on the dash. Again, this issue has never been seen before. In conclusion, we have a 4 year old car sitting in the garage unable to drive, and somehow Kuni Bmw wants to put the blame on us even though each time we bring the car to them, more problems show up. Following all of this, the Sales Manager sent me an email offering to take my vehicle in on trade for $11,000 even though I paid $18,000 only 6 months ago. This leaves me wondering, how many people fall for this? BEWARE of the $170 DIAGNOSIS FEE, as you'll end up with a bill of much more (in our case, over $3000) and an offer on your vehicle far lower than its value More
by Rick H
Employees Worked With
October 18, 2019
Great service by Priscilla and her customer care team. Thorough and complete. I had gotten spark plugs replaced elsewhere and after failing three times, I returned by Priscilla and her customer care team. Thorough and complete. I had gotten spark plugs replaced elsewhere and after failing three times, I returned to Kuni. Won’t stray again. They always do things right and are extremely kind and friendly. More
by Jan
Employees Worked With
October 17, 2019
Battery Replacement Plus The Kuni Service team is friendly, prompt and professional. I received outstanding customer service during my most recent visit. The one thing that I The Kuni Service team is friendly, prompt and professional. I received outstanding customer service during my most recent visit. The one thing that I would say that left me questioning myself was the cost of the battery replacement work that was performed. It was more than I expected it should be. Otherwise I was pleased with the other service and work they performed. More
by Pat
Employees Worked With
Grant Mitchell
October 15, 2019
Service was awesome As usual Dan was right on point with the estimated completion of the servicing on my vehicle. Great Job Dan and the Kuni Service team. As usual Dan was right on point with the estimated completion of the servicing on my vehicle. Great Job Dan and the Kuni Service team. More
by Richard
Employees Worked With
October 15, 2019
Issues resolved at dealer expense. My X3 runs great. The issues that caused me to bring my car to Kuni in the first place related to some manufacturing issues which the dealer resolved and to my great su The issues that caused me to bring my car to Kuni in the first place related to some manufacturing issues which the dealer resolved and to my great surprise it didn't cost me a thing. Doesn't get any better better than that! More
by X5dave
Employees Worked With
David Stout
October 14, 2019
Great customer service! All of the associates in the service department were friendly and helpful! David F did a great job communicating with me about what was going on with All of the associates in the service department were friendly and helpful! David F did a great job communicating with me about what was going on with my car! 😃 More
by BMWMom
Employees Worked With
