BMW of Tigard

I had some issues with the service department recently I had some issues with the service department recently for the repair work they've done on my car. I had to take it back in a few times for the same I had some issues with the service department recently for the repair work they've done on my car. I had to take it back in a few times for the same repair work that was done in the past. I am not disappointed with Kuni's technician who worked on my car On the other hand, their service manager's approach was professional and helpful. More

This follows our post of December 5, in which we described a warranty coverage dispute. I gladly write today with an update that (a) the dispute with BMW-US was resolved through Kuni staffs' ef described a warranty coverage dispute. I gladly write today with an update that (a) the dispute with BMW-US was resolved through Kuni staffs' efforts and (b) the work performed by Kuni is certainly on par with what a dealership, like Kuni, ought to offer. In fact, the vehicle runs and performs significantly better and the repairs ultimately authorized should take care of the original head-design defects once and for all. In all fairness to Kuni too, the staff were always accessible, pleasant and easy to speak with. We were supplied with a new 3-series loaner the entire time the vehicle was in the shop (close to two weeks) and Kuni did a few small things they didn't have to (changed all wiper blades, etc.) without charge. We did have to clean up some grease/dirt off the driver-side floormat and footrest after we got our X-3 back, but that is our only real complaint - and, it's a small one. Though I still think Kuni and BMW-US should have resolved the whole dispute without delay and without need to involve us, Kuni came through with what should have occurred as far as warranty and service coverage and did a nice job. Based on this experience, we would return to Kuni for warranty or routine service at least until our warranty expires. More

Davie Sprigg was the person in sales that sold me a 328XI Davie Sprigg was the person in sales that sold me a 328XI on 12/15/10 and hands down, he was the best car salesman I had ever had my entire life Davie Sprigg was the person in sales that sold me a 328XI on 12/15/10 and hands down, he was the best car salesman I had ever had my entire life. No pressure, good price, gave me the best deal offered. He was very kind and explained out everything that I asked and treated me like I deserved a BMW!He even set up my phone through Bluetooth! I will recommend to my friends and anyone that asks to Davie and Kuni BMW, thank you for asking me! Robin Kovach More

This is my third BMW and is only one of many more to come over the years ahead. I first went to BMW looking to trade in an Acura Integra that had been broken into for the fourth time in my driveway and I had over the years ahead. I first went to BMW looking to trade in an Acura Integra that had been broken into for the fourth time in my driveway and I had become fed up with trying to keep it from ultimately being stolen. I had not envisioned myself as really being able to have my own NEW "BEAMER", but had always wanted to, so when the 4th attempted theft of my vehicle occurred I thought that it couldn'thurt to look into it. I went to the other BMW dealership in town and met Greg Zuccarello, the one salesperson in that showroom that quickly came over and asked in a very low key manner and very positive and respectful way, if I needed any help. Through that deal and the one that followed three years later I became a lifetime BMW fan and owner. Greg always contacted me to check and make sure that I was happy with everything, and contacted me prior to the need to decide on the next vehicle, in order for me to have the most hassle-free experience possible. When I found out that he was no longer at the other BMW dealership, I was, quite frankly, INCREDULOUS that they would let hime get away!!! It is most definitely a great relief to discover now that he is nearby, at KUNI BMW. I would recommend to any and all who are interested in purchasing or leasing a new/ used BMW to speak with him and expect an EXTREMELY PERSONABLE, KNOWLEDGABLLE AND WELL-PREPARED sales person and will go "the extra mile" to get you everything you need ....AND WANT..........! To rate him on a scale of 1 - 5, is darn near imposible to do, simply because his performance is so exemplary that it really can't be adequately rated with this scale. He is the best. So much so, that I am willing to drive quite a distance out of my way so that I could continue to work with him. I am able to do my business with him, and More

I needed to tell about my awesome experience with Chan Saechao at KuniBMW. He took the time to talk to me and understood what I was looking for. Ge tiij tge tune ti abswer akk if ny questions and he reall Saechao at KuniBMW. He took the time to talk to me and understood what I was looking for. Ge tiij tge tune ti abswer akk if ny questions and he really know his stuff. Everyone was friendly,the dealership is beautiful and I never felt out of place. I also enjoyed a fun test drive with Chan. More

Took my car in for their 29 minute 29 point inspection today. Two hours later, my car was returned to me with the check engine light on which had never come on prior to letting them "look" at it. Quoted $ today. Two hours later, my car was returned to me with the check engine light on which had never come on prior to letting them "look" at it. Quoted $1400 to replace the clutch, which works just fine. $200 for a brake system flush. $500 for new front brakes and rotors, which again work just fine. $600 for a knock sensor, which is a $60 part online. In total, apparently they think I need $4000 worth of work done. I can tell you for sure where I WONT be taking my car back again. Kuni BMW. More

My wife managed to scratch both the front and back bumpers on our Titanium Silver M3. Silver is a very difficult color to match, even when using OEM paint, but Kuni's body shop did an amazing job. Yo bumpers on our Titanium Silver M3. Silver is a very difficult color to match, even when using OEM paint, but Kuni's body shop did an amazing job. You literally cannot tell that either bumper has ever been repainted. In fact, at a recent track day, the owner of a highly regarded independent body shop stopped by and when told the bumpers had been repainted, commented on the great job Kuni did [sorry Robert, you'll get to fix the rear bumper on our truck that my wife just smacked ... doesn't help to have reverse sensors if you don't stop!]. I had a very minor issue with Kuni's repair -- in reinstalling the front bumper they failed to secure the windshield washer fluid line. I brought the car back for the windshield washer line issue and they fixed it while I waited. I later discovered that one of the rear wheel well fender liner plastic screws was missing -- these had to be removed to get to the rear bumper. As opposed to a typical BMW owner, I have a bird's eye view of my inner fender wells several times per year when I change out my street wheels for track wheels, so I'm certain it wasn't missing prior to this service. Still, I didn't notice it until a few months had passed, so I did not attempt to get a replacement plastic screw. When it comes to auto body service, the quality of their works says it all. I recommend Kuni auto body for BMW repair. More

Pretty straight forward request for service. They Pretty straight forward request for service. They confirmed my request by both voice and e-mail. Simple and convenient. Waiting for my service to b Pretty straight forward request for service. They confirmed my request by both voice and e-mail. Simple and convenient. Waiting for my service to be completed was comfortable as the numerous beverages, snacks and newspapers helped pass the time. Car was delivered on time and it was a nice touch to have the car vacuumed and washed prior to delivery. More

Great customer services and freiendly staff. My overall experience was very positive,and the price was right for the vehicle. This dealer is on time with servieces and will provide you with any infor you n experience was very positive,and the price was right for the vehicle. This dealer is on time with servieces and will provide you with any infor you need. They also have great refreshmeent to compiment their customers.I give this dealer a good rating because of the positive experiences. More

We were treated very well at Kuni BMW. Chan was very We were treated very well at Kuni BMW. Chan was very good to work with, no pressure, professional, knowledgeable and we were able to work out an a We were treated very well at Kuni BMW. Chan was very good to work with, no pressure, professional, knowledgeable and we were able to work out an acceptable price without any hassle. Ed Martin was professional and processed our paperwork quickly with no surprises. We were impressed at the overall friendliness of everyone we were in contact with at the dealership. The young men that prepared our car for delivery had a friendlt attitude. More