BMW of The Woodlands - Service Center

Tom Pham was so awesome. I had a flat tire, I was very unhappy Tom immediately made me feel better and ensured that my car was ready at the time promised. When I came back for my car, Tom was super nice a unhappy Tom immediately made me feel better and ensured that my car was ready at the time promised. When I came back for my car, Tom was super nice and remembered my name! I hope Tom will be my service advisor for a long time. More

Outstanding attention to detail, professional and good service. Excellent understanding of the engine nd al of the electronics Worked through each item in order and solved the issues by following excel service. Excellent understanding of the engine nd al of the electronics Worked through each item in order and solved the issues by following excellent procedures and diagnostics More

Great place...Great service I had no issues I left my BMW and the service department kept me updated on my car the whole time. and the service department kept me updated on my car the whole time. More

Great service from my service advisor Jeffrey Whitaker, service was on time and very attentive service was on time and very attentive More

I felt like a 3rd class passenger on the Titanic. I'm not blaming Jeff the service advisor since he was out but I said that he could have the car for a full day and when I called to check status on car no on blaming Jeff the service advisor since he was out but I said that he could have the car for a full day and when I called to check status on car no one would help me. I had to wait until the next day. More

I literally do not know if it is just this dealership or BMW period. However, the customer service SUCKS. I took my 740i in for service because the front sensor would turn off when it rains. They told me it BMW period. However, the customer service SUCKS. I took my 740i in for service because the front sensor would turn off when it rains. They told me it was nothing wrong with my car, that it was designed to cut off in the rain. Now America, what safety feature on ANY car that you know of has a safety feature designed to cut off in the rain? So I asked to speak to the manager, he came out with a print out, which was supposed to be his evidence from the manufacture to support their diagnosis. When I read the printout it did not have my model listed on their and I pointed it out and the manager proceeded to tell me to take it back to where I bought it from to let them take a look at it. The last question I asked the manager "was please explain to me why the loaner car's sensors and cameras did not turn off in the rain while I was driving it?" He told me he didn't know. He then told me yes he thought it was something wrong with the sensor but couldn't replace it unless it showed a code. He then actually proceeded to tell me to bring it back when it was raining. I left Cadillac to come to BMW and it is turning out to be a very bad decision..... More

Excelent service in the dealership , Honza who was in charge of my car was very efficient and fast to get the issue solved as fast as possible. charge of my car was very efficient and fast to get the issue solved as fast as possible. More

I spoke to a service person when I brought my car in trying to confirm my appointment. He told me I could wait in the waiting area. I waited in the waiting area with absolutely no communication fro trying to confirm my appointment. He told me I could wait in the waiting area. I waited in the waiting area with absolutely no communication from anyone in the service department for 30 minutes. 2 customers arrived after me and were addressed by service personnel. I saw a man working in the area and told him i was not being helped. He was very courteous and apologized and said he would see to it that someone would help me. More

Jeff Whitaker is by far the best service advisor I've encountered since purchasing my BMW X5 in 2015. He has restored my faith in having my vehicle serviced through the dealership. He was very kind and r encountered since purchasing my BMW X5 in 2015. He has restored my faith in having my vehicle serviced through the dealership. He was very kind and respectful to me, and to my daughter when she independently had her BMW X4 serviced here as well. I never write reviews, but had such a refreshing customer focused experience with Mr. Whitaker that I felt compelled to share my thoughts. 10/10 would highly recommend! More