BMW of The Woodlands - Service Center

Professional, courteous, quality, and timely service by Jeff Whitaker and team. Jeff has been my Service Advisor for 20 years and he is the best! Jeff Whitaker and team. Jeff has been my Service Advisor for 20 years and he is the best! More

I have always had no problem when I take my car in for service. Tom was helping me and was super sweet and always answered my questions and returned my calls. service. Tom was helping me and was super sweet and always answered my questions and returned my calls. More

Treated with respect! Work was done well!You did not Treated with respect! Work was done well! You did not make me wear a mask! Treated with respect! Work was done well! You did not make me wear a mask! More

Great job by Tom in service department,always a nice guy who cares about customer .Sean also I appreciate your service. Jeff great job as always. who cares about customer .Sean also I appreciate your service. Jeff great job as always. More

Tom Pham was so awesome. I had a flat tire, I was very unhappy Tom immediately made me feel better and ensured that my car was ready at the time promised. When I came back for my car, Tom was super nice a unhappy Tom immediately made me feel better and ensured that my car was ready at the time promised. When I came back for my car, Tom was super nice and remembered my name! I hope Tom will be my service advisor for a long time. More

Outstanding attention to detail, professional and good service. Excellent understanding of the engine nd al of the electronics Worked through each item in order and solved the issues by following excel service. Excellent understanding of the engine nd al of the electronics Worked through each item in order and solved the issues by following excellent procedures and diagnostics More

Great place...Great service I had no issues I left my BMW and the service department kept me updated on my car the whole time. and the service department kept me updated on my car the whole time. More

Great service from my service advisor Jeffrey Whitaker, service was on time and very attentive service was on time and very attentive More

I felt like a 3rd class passenger on the Titanic. I'm not blaming Jeff the service advisor since he was out but I said that he could have the car for a full day and when I called to check status on car no on blaming Jeff the service advisor since he was out but I said that he could have the car for a full day and when I called to check status on car no one would help me. I had to wait until the next day. More

I literally do not know if it is just this dealership or BMW period. However, the customer service SUCKS. I took my 740i in for service because the front sensor would turn off when it rains. They told me it BMW period. However, the customer service SUCKS. I took my 740i in for service because the front sensor would turn off when it rains. They told me it was nothing wrong with my car, that it was designed to cut off in the rain. Now America, what safety feature on ANY car that you know of has a safety feature designed to cut off in the rain? So I asked to speak to the manager, he came out with a print out, which was supposed to be his evidence from the manufacture to support their diagnosis. When I read the printout it did not have my model listed on their and I pointed it out and the manager proceeded to tell me to take it back to where I bought it from to let them take a look at it. The last question I asked the manager "was please explain to me why the loaner car's sensors and cameras did not turn off in the rain while I was driving it?" He told me he didn't know. He then told me yes he thought it was something wrong with the sensor but couldn't replace it unless it showed a code. He then actually proceeded to tell me to bring it back when it was raining. I left Cadillac to come to BMW and it is turning out to be a very bad decision..... More