BMW of The Woodlands - Service Center

I enjoy the customer service I get from my service advisor. AlwYs kind and friendly advisor. AlwYs kind and friendly More

I went in for an oil change and if course was told about all the other issues with my car. I was curious to see what they would say seeing this was my first time here and I typically go to another location. all the other issues with my car. I was curious to see what they would say seeing this was my first time here and I typically go to another location. Well one thing that stuck out was the service person telling me that I needed a new battery. I thought well that's odd because it was less than a year old. I continued to go along with the song and dance to see how far he'd take it. He explained that it wouldn't make it another day and that I should get a new one at their rate of $491.00. I let him know I wasn't interested and closed out my bill for the oil change. What I did notice was that he never stated the battery issue on my receipt like they do any service you decline. Now I'm certain this was an attempt to get another sale from me so I take my car immediately to another location to get the battery tested. I also wanted to make sure they didn't loosen any wires from it in an attempt to prove their point. As I suspected the other location said my battery was fine and shows no sign of needing to be replaced. Needless to say I will never return to this location as integrity is definitely not part of their culture. More

From prior visits, I typically find your service very complete. I had a new tire installed to replace the temporary. I was totally surprised to find the spare and all the tools laying loose in the trunk complete. I had a new tire installed to replace the temporary. I was totally surprised to find the spare and all the tools laying loose in the trunk. More

Thank you, Teri Ables, service advisor, your assistance was invaluable. Teri always provided me with first class service by keeping me updated on the status of my car, taking the time to explain everything was invaluable. Teri always provided me with first class service by keeping me updated on the status of my car, taking the time to explain everything and making sure my car is ready in the shortest amount of time! More

Simple process, cleaned the car, would love if it takes just a few min less just a few min less More

Everything was well done and actually did not took longer than the time mentioned for the whole inspection and the oil change. I had a few questions about the functions of my X5 and Bobby M. took the time t than the time mentioned for the whole inspection and the oil change. I had a few questions about the functions of my X5 and Bobby M. took the time to explain very well about how to operate the functions that I was not aware of. Thanks for giving the value to our time as customers. More

Everything went as smooth as possible, Tom listened to my concerns and helped me to resolve them, Thank you for your help! concerns and helped me to resolve them, Thank you for your help! More

The auto collision center had my car for 2 months for a simple finder never. simple finder never. More