Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
BMW of The Woodlands - Service Center
The Woodlands, TX
614 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
614 Reviews of BMW of The Woodlands - Service Center
Sort by
September 20, 2021
Jeff Whitaker is a credit to BMW as well as a wonderful person to deal with. He is a knowledgeable, straightforward and pleasant service representative. Moreover, he initiates options that we might have person to deal with. He is a knowledgeable, straightforward and pleasant service representative. Moreover, he initiates options that we might have rather than waiting for us to ask. More
by wmdb
Employees Worked With
Jeff Whitaker
September 13, 2021
I took my car in this past week because I had to get a new battery for it. These batteries are not cheap and the service rep knew I was tight on funds. I had no choice and had to get the battery. When I new battery for it. These batteries are not cheap and the service rep knew I was tight on funds. I had no choice and had to get the battery. When I went to pay I had to use a gift card, cash and the rest from my account which confirmed things were tight this week. I go home and discover that they had a coupon online to save $20 off a new battery. I was so disappointed that the service rep did not even offer me that discount on Saturday when he saw it would have helped. When I called them this morning to see if they would honor the coupon I was told no since I had not presented the coupon upfront. Lesson learned. They care more about the money and not their customer. I will never give them one red cent of my money again. They lost my business and my respect. They had a chance to show me what matter most and they proved it was money over people. More
by Fabfourcuban
Employees Worked With
Tom
September 12, 2021
Went in for an oil change on a car with 13,000 miles and told I needed an alignment and tires rotated. My maintenance warranty of course didn't pay for the alignment which was nearly $250. This was a certi told I needed an alignment and tires rotated. My maintenance warranty of course didn't pay for the alignment which was nearly $250. This was a certified pre-owned car I bought with 11,000 miles on it and it already needed an alignment? I also asked to have a "Genius" work with me on learning some of the set-ups etc. He knew his stuff but rushed thru everything and had a rather unpleasant odor. Rather than ask more questions I told him I knew it all now. More
by Cookie
Employees Worked With
Bob Jenkins & Jason
September 10, 2021
Great service every time. Good advice and you may be surprised to learn some prices are lower than bargain shops. They do price matching on some things too. surprised to learn some prices are lower than bargain shops. They do price matching on some things too. More
by BeemerFan1
Employees Worked With
Multiple
September 06, 2021
My appointment was prompt and the amount of time I was quoted for service was accurate. Friendly and professional. I look forward to future visits. A+ quoted for service was accurate. Friendly and professional. I look forward to future visits. A+ More
by amyjay1_2000
Employees Worked With
Jeff Whitaker
August 31, 2021
Jeff, my service advisor, and Jonathan, my service technician, did a great job getting me in, resolving my problem, and getting me back on the road. technician, did a great job getting me in, resolving my problem, and getting me back on the road. More
by jdsmith103051
Employees Worked With
Jeff Whitaker
August 31, 2021
Bobby M. was great throughout the process. Kept me updated and the car was very clean and the price was the quoted amount when I picked It up. Thanks! updated and the car was very clean and the price was the quoted amount when I picked It up. Thanks! More
by acamacho
Employees Worked With
Bobby Messer
August 29, 2021
A complete mess not organized horribly conduct services and can’t ever give you the correct information. They don’t really care either their customer service is un existence. Managers another joke! Won’ and can’t ever give you the correct information. They don’t really care either their customer service is un existence. Managers another joke! Won’t buy anymore BMW for sure! More
by Not happy
Employees Worked With
Manager didn’t give me his name
