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BMW of The Woodlands - Service Center

The Woodlands, TX

4.7
638 Reviews

638 Reviews of BMW of The Woodlands - Service Center

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November 08, 2021

From prior visits, I typically find your service very complete. I had a new tire installed to replace the temporary. I was totally surprised to find the spare and all the tools laying loose in the trunk More

by mgrochett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Messer. He has superb customer relations
Nov 09, 2021 -

BMW of The Woodlands responded

Hi, it is great to read such wonderful comments about your experience with us! Feel free to stop by if you ever need any more help.

November 08, 2021

Thank you, Teri Ables, service advisor, your assistance was invaluable. Teri always provided me with first class service by keeping me updated on the status of my car, taking the time to explain everything More

by A Chenevard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teri Ables
Nov 10, 2021 -

BMW of The Woodlands responded

Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

November 07, 2021

Simple process, cleaned the car, would love if it takes just a few min less More

by mauricio.quezada
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thong Pham
Nov 09, 2021 -

BMW of The Woodlands responded

Hello Mauricio, we are pleased to hear you had such a positive experience with us. If you need more help, our team is available to talk. Have a good day!

November 06, 2021

Everything was well done and actually did not took longer than the time mentioned for the whole inspection and the oil change. I had a few questions about the functions of my X5 and Bobby M. took the time t More

by David
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby M.
Nov 08, 2021 -

BMW of The Woodlands responded

Hello David, we are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

November 04, 2021

Everything went as smooth as possible, Tom listened to my concerns and helped me to resolve them, Thank you for your help! More

by X5isX5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom
Nov 08, 2021 -

BMW of The Woodlands responded

Hi, it is great to read such wonderful comments about your experience with us! Feel free to stop by if you ever need any more help.

November 02, 2021

I would have given zero stars if I could. I have been trying to get a hold of their finance department for over 2 weeks now. I leave messages no one returns calls. For service appointments they never hav More

by russiansteve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bobbie
October 29, 2021

The auto collision center had my car for 2 months for a simple finder never. More

by brownq
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ray Lopez Chris Singleton
Nov 01, 2021 -

BMW of The Woodlands responded

Hi, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (936) 776-4610 to discuss what we can do to help. We hope to hear from you.

October 29, 2021

Very helpful and great customer service. Answered all my questions and took time to explain what was needed More

by lashazzie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daunte
October 25, 2021

Service is excellent……Jeff Whitaker is a top rate professional! BMW The Woodlands has exceeded my expectations! More

by BWise1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Whitaker
Oct 29, 2021 -

BMW of The Woodlands responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 25, 2021

We have been purchasing BMW's from the same salesman for 20 yrs and having them repaired and cared for by the same service writer for 20 yrs.. 20 yrs = many beautiful cars = equals very happy BMW owners !! More

by derwostypc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sales Mark Toups/Service Jeff Whitaker
Oct 29, 2021 -

BMW of The Woodlands responded

Hi, we are pleased to hear you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

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