BMW of The Woodlands - Service Center

Terroi is the best. This is my second time having her as my service advisor. She make sure I had a shuttle home and was in communication with me to make sure my vehicle was ready before I went to work. Th my service advisor. She make sure I had a shuttle home and was in communication with me to make sure my vehicle was ready before I went to work. This time the vehicle was not ready but she made sure they delivered it to my job and sent the payment electronic. There was no wasted time or inconvenience . I hope I get Terri each time. She is the best advisor I have had for the 6 year I have been coming to this dealership. More

I am very upset due the recent visit. We have a recall done for safety reasons( PCV Valve) and it failed for the same reason. Dealership is saying its not their issue and referring to corporate and our ad done for safety reasons( PCV Valve) and it failed for the same reason. Dealership is saying its not their issue and referring to corporate and our advisor is nice that he checked with service manager and he didnt even want to discuss and didnt even come out of this room watching from the glass. Once they decline to cover the next day my tail light warning come up and when they send a picture its like the whole assembly is burnt looks like charcoal. Totally disappointed!!! More

Neal and Jimmy took great care of us once they were alerted to our issues alerted to our issues More

Teri was amazing and her communication and honesty was great! I really appreciated her. I was very thankful for the loaner car as well. great! I really appreciated her. I was very thankful for the loaner car as well. More

This dealership has great service. Hans was super friendly and knowledgeable. My car was even vacuumed. friendly and knowledgeable. My car was even vacuumed. More

Emotionless service advisor almost non verbal. Very bizarre. Car poorly washed and left with multiple bug spots and water drops/ stains bizarre. Car poorly washed and left with multiple bug spots and water drops/ stains More

The service department is always running on schedule and everyone is hustling. It’s greatly appreciated. everyone is hustling. It’s greatly appreciated. More

Respectful staffQuick actionCleaning the car Respectful staff Quick action Cleaning the car perfectly Good price Well communication Offered hot/cold drinks Respectful staff Quick action Cleaning the car perfectly Good price Well communication Offered hot/cold drinks More