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BMW of The Woodlands - Service Center

The Woodlands, TX

4.7
638 Reviews

638 Reviews of BMW of The Woodlands - Service Center

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December 29, 2021

Neal and Jimmy took great care of us once they were alerted to our issues More

by Denise
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Maddox and Jimmy (service manager)
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December 28, 2021

Teri was amazing and her communication and honesty was great! I really appreciated her. I was very thankful for the loaner car as well. More

by NurseNmom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teri Ables
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December 27, 2021

This dealership has great service. Hans was super friendly and knowledgeable. My car was even vacuumed. More

by maryammalhagi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hanz
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December 27, 2021

Emotionless service advisor almost non verbal. Very bizarre. Car poorly washed and left with multiple bug spots and water drops/ stains More

by marlon.white87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
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December 25, 2021

The service department is always running on schedule and everyone is hustling. It’s greatly appreciated. More

by James Jones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
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December 25, 2021

Respectful staffQuick actionCleaning the car Respectful staff Quick action Cleaning the car perfectly Good price Well communication Offered hot/cold drinks More

by Amir Tajdar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dante
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December 13, 2021

Excellent service. Always, eager to answer any questions about the vehicle s as nd solve any issues. More

by axisenergy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Report | Print
Dec 14, 2021 -

BMW of The Woodlands responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

December 13, 2021

As usual at a dealership, repairs are rather high but service technicians (Jeff) are great! More

by M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Whitaker
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Dec 14, 2021 -

BMW of The Woodlands responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

December 13, 2021

Quick and easy. A great experience. Excellent Service. It’s hard to come up with 15 words. This is why I never do surveys. The people that write them are morons. More

by mdonahoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alejandro , Sydney Thorp
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Dec 14, 2021 -

BMW of The Woodlands responded

Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

December 11, 2021

Dishonest, lied, crashed bumper while they were fixing car tried to pretend it was there More

by kate.pierce12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tom, Jimmy not good, Frank very helpful
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Dec 13, 2021 -

BMW of The Woodlands responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (936) 776-4610 to discuss what we can do to help.

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