BMW of The Woodlands - Service Center

I got great service from Tom Pham. He went out of his way to make sure I received what I needed. to make sure I received what I needed. More

A pleasant experience, they got my car right in the shop, to see what was wrong, I was given a loaner car. I appreciate how professional JEFF WHITAKER is when I take my car in for repairs, Jeff is always to see what was wrong, I was given a loaner car. I appreciate how professional JEFF WHITAKER is when I take my car in for repairs, Jeff is always helpful and very informative of the status of my car. BMW needs more employees like JEFF! More

I brin my m4 here for all of its service needs. Honza Hijecik is my advisor and I would never use anyone else. Great guy! Always takes care of my needs.it gets expensive but if your driving a Bmw and you Hijecik is my advisor and I would never use anyone else. Great guy! Always takes care of my needs.it gets expensive but if your driving a Bmw and you expect it to be cheap your in the wrong brand. Thank you Bmw the woodlands! See you next time. More

I was pleased with your employees attention to detail and completion of services. Thank you for hiring such great people. I will be back. completion of services. Thank you for hiring such great people. I will be back. More

Appointment made but car was not serviced until more than 24 hours later. It would have been nice to know about the delays when checking vehicle in. To be fair, even the customer care technician who checke 24 hours later. It would have been nice to know about the delays when checking vehicle in. To be fair, even the customer care technician who checked me in did not know the extent of service department backlog. More

I enjoy the customer service I get from my service advisor. AlwYs kind and friendly advisor. AlwYs kind and friendly More

I went in for an oil change and if course was told about all the other issues with my car. I was curious to see what they would say seeing this was my first time here and I typically go to another location. all the other issues with my car. I was curious to see what they would say seeing this was my first time here and I typically go to another location. Well one thing that stuck out was the service person telling me that I needed a new battery. I thought well that's odd because it was less than a year old. I continued to go along with the song and dance to see how far he'd take it. He explained that it wouldn't make it another day and that I should get a new one at their rate of $491.00. I let him know I wasn't interested and closed out my bill for the oil change. What I did notice was that he never stated the battery issue on my receipt like they do any service you decline. Now I'm certain this was an attempt to get another sale from me so I take my car immediately to another location to get the battery tested. I also wanted to make sure they didn't loosen any wires from it in an attempt to prove their point. As I suspected the other location said my battery was fine and shows no sign of needing to be replaced. Needless to say I will never return to this location as integrity is definitely not part of their culture. More

From prior visits, I typically find your service very complete. I had a new tire installed to replace the temporary. I was totally surprised to find the spare and all the tools laying loose in the trunk complete. I had a new tire installed to replace the temporary. I was totally surprised to find the spare and all the tools laying loose in the trunk. More

Thank you, Teri Ables, service advisor, your assistance was invaluable. Teri always provided me with first class service by keeping me updated on the status of my car, taking the time to explain everything was invaluable. Teri always provided me with first class service by keeping me updated on the status of my car, taking the time to explain everything and making sure my car is ready in the shortest amount of time! More

Simple process, cleaned the car, would love if it takes just a few min less just a few min less More