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BMW of The Woodlands - Service Center
The Woodlands, TX
638 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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638 Reviews of BMW of The Woodlands - Service Center
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January 08, 2022
Friendly and courteous staff. Easy appointment scheduling. Comfortable and very clean facility. They do a great job keeping you informed of your vehicle status. scheduling. Comfortable and very clean facility. They do a great job keeping you informed of your vehicle status. More
by Wdg55hou
Employees Worked With
Alex Ramirez, Sydney Thorp
January 03, 2022
Bmw of the Woodlands provides an excellent experience for all of you're Bmw sales and service needs. Tom was very attentive to my concerns and helped to get my vehicle repaired promptly. all of you're Bmw sales and service needs. Tom was very attentive to my concerns and helped to get my vehicle repaired promptly. More
by Alydia
Employees Worked With
Tom Pham
December 30, 2021
This dealership is conveniently located and easily accessible. All staff are friendly and readily available to address my needs. The facilities are very comfortable, nice, and clean. accessible. All staff are friendly and readily available to address my needs. The facilities are very comfortable, nice, and clean. More
by cherrielane
Employees Worked With
Tom Pham, Sydney Thorp
December 30, 2021
Terroi is the best. This is my second time having her as my service advisor. She make sure I had a shuttle home and was in communication with me to make sure my vehicle was ready before I went to work. Th my service advisor. She make sure I had a shuttle home and was in communication with me to make sure my vehicle was ready before I went to work. This time the vehicle was not ready but she made sure they delivered it to my job and sent the payment electronic. There was no wasted time or inconvenience . I hope I get Terri each time. She is the best advisor I have had for the 6 year I have been coming to this dealership. More
by catheykaren
Employees Worked With
Terri - Service Department
December 29, 2021
I am very upset due the recent visit. We have a recall done for safety reasons( PCV Valve) and it failed for the same reason. Dealership is saying its not their issue and referring to corporate and our ad done for safety reasons( PCV Valve) and it failed for the same reason. Dealership is saying its not their issue and referring to corporate and our advisor is nice that he checked with service manager and he didnt even want to discuss and didnt even come out of this room watching from the glass. Once they decline to cover the next day my tail light warning come up and when they send a picture its like the whole assembly is burnt looks like charcoal. Totally disappointed!!! More
by Krish M
Employees Worked With
Robert Jenkins
