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BMW of The Woodlands - Service Center
The Woodlands, TX
651 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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651 Reviews of BMW of The Woodlands - Service Center
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March 27, 2022
BMW of The Woodlands has alway provided excellent services for two BMW’s I have owned. Kudos to Jeff Whitaker, service advisor and Neil Maddox for all they do to make owning a BMW great from initial services for two BMW’s I have owned. Kudos to Jeff Whitaker, service advisor and Neil Maddox for all they do to make owning a BMW great from initial purchase on towards the next BMW they will own. And there have been several BMW Genius employees who helped. I have owned many cars since my first in 1950 and my BMW’s have been the best thanks to BMW, Jeff Whitaker and Neil Madox. More
by I4 soon I hope
Employees Worked With
Jeff Whitaker, Warren Dennis (sadly now deceased) and Neil Maddox.
March 27, 2022
My service advisor was horrible didn’t return calls didn’t receive any updates on service and tried to charge me unnecessary additional labor hours didn’t receive any updates on service and tried to charge me unnecessary additional labor hours More
by jeresajacobs
Employees Worked With
Joesph Wolf
March 21, 2022
Purchased my car here. Sales rep was very new so sales mgr actually made the sale. The sales staff were all very courteous and professional. My average rating goes to the Sales rep was very new so sales mgr actually made the sale. The sales staff were all very courteous and professional. My average rating goes to the waiting area while having the car serviced — Appointments are taken and excellent communication follows but sitting there waiting, I had no choice but to compare the experience to the Infiniti dealerships that I have dealt with in the past. The lobbies of those dealerships have crackers, cookies, sodas, water etc for their customers. After spending the money I have spent on this car, I expected no less conveniences when taking it in for service. There was not one bottle of water in the fridge. Certainly no sodas. No crackers or anything. I was there almost 3 hours when I was told it was going to be a two hour oil change. I understand the lack of courtesy cars at this time but it takes very little money to make the lobby a More comfortable place to wait. Thus the rating. More
by Abby
Employees Worked With
Bobby
March 17, 2022
Dealership is clean and provides a nice area to wait for vehicle. Downside is that it doesn't provide amenities that Lexus and Infinity do to make wait more comfortable. Coffee maker was broken and just wat vehicle. Downside is that it doesn't provide amenities that Lexus and Infinity do to make wait more comfortable. Coffee maker was broken and just water, no soft drinks in fridge. More
by rlp3
Employees Worked With
Dante
March 08, 2022
The work done was a 5, but the customer service was sub par. I dropped my car off in the morning & was told it’d be ready by end of day. I was left with no transportation & no call back or texts response t par. I dropped my car off in the morning & was told it’d be ready by end of day. I was left with no transportation & no call back or texts response that day. I had to Uber next morning to figure out what the status of my vehicle was. More
by carmeng70
Employees Worked With
Alejandro Ramirez
February 26, 2022
Very friendly and helpful. It was my first time at the Woodlands BMW. My check in and out was very smooth. I had my 1 yr old grand and they helped me gather her stuff up to It was my first time at the Woodlands BMW. My check in and out was very smooth. I had my 1 yr old grand and they helped me gather her stuff up to head to the mall. Great customer service. More
by Candiceugarte
Employees Worked With
My sign in person. He was amazing. I forgot his first name 🤦???
