Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
BMW of The Woodlands - Service Center
The Woodlands, TX
651 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
651 Reviews of BMW of The Woodlands - Service Center
Sort by
April 18, 2022
Service Representative (John Westrup) was very professional and helpful. Car service took longer than anticipated but John drove me to my doctors appointment as the shuttle was not available. Th professional and helpful. Car service took longer than anticipated but John drove me to my doctors appointment as the shuttle was not available. Thanks John. More
by barrilleauxuk
Employees Worked With
John Westrup
April 14, 2022
The staff at The Woodlands BMW were very friendly and efficient. Our advisor, Alejandro Ramirez was our took great care of us and our vehicle. He was very professional and responsive through our commun efficient. Our advisor, Alejandro Ramirez was our took great care of us and our vehicle. He was very professional and responsive through our communication via emails and texting. The facility and surrounding are very clean. More
by coramburns
Employees Worked With
Alejandro Ramirez
April 07, 2022
I had a 1pm appointment for an oil change. I arrived a few minutes early and did not leave until 3:50! Without a car wash and without paperwork. At no time during this 3 hr oil change did a I arrived a few minutes early and did not leave until 3:50! Without a car wash and without paperwork. At no time during this 3 hr oil change did anyone come in to speak with me. I got all my information about the progression of my car by going into the service area and asking. I know they were trying to expedite my check out, but, I left thinking my car was okay only to later receive an estimate for over 3000 for work needed. I wondered where was the service manager? Do you have a service manager? It seems someone should have been checking in with the people in the waiting area to insure they were being helped. In fairness I have never had a bad experience here before. But three hours for an oil change!! I purchased the 199.00 three year oil change special, but will I use it? Maybe. Three hours is a long time waiting in a lobby for a simple oil change. Honza, who I have had before ( not this time) did stop to say hello. IF I return I will ask for him. Very friendly and professional. More
by Barb
Employees Worked With
John and Joseph briefly. Nice guys but probably understaffed
April 05, 2022
Guy that checked me in to service was really nice. Overall a way better experience from my initial one Overall a way better experience from my initial one More
by abdoubayo
Employees Worked With
Young black man that got me a service tech really made me feel welcome and changed my whole impression from the last visit.
March 29, 2022
I brought my 3 month old BMW in for a new tire because it had a screw embedded in it. I did acquire the tire plan at time of purchase which is well worth the money! BMW of The Woodlands got me in quickly had a screw embedded in it. I did acquire the tire plan at time of purchase which is well worth the money! BMW of The Woodlands got me in quickly and I now have a new tire. The process took longer than was quoted but that had to do with the third party's approval process and was not the fault of the service center. I really appreciated how quickly they changed the tire once approval was granted and the complete courtesy car wash I received. I do agree with some people that the waiting area could be nicer and have some more amenities for a luxury car dealership. Our other car is an Audi and Sewell makes their waiting area very accommodating. More
by Amblock
Employees Worked With
Alex
