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BMW of The Woodlands - Service Center

The Woodlands, TX

4.8
686 Reviews

686 Reviews of BMW of The Woodlands - Service Center

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August 25, 2022

It is always clean and people very friendly and helpful. Reports and followup usually very timely. More

by caroljones
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Wolf
Aug 31, 2022 -

BMW of The Woodlands responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

August 25, 2022

The sales process was great, service, not so much. No real lobby for you to sit and work while car is being worked (lacking tables). Promised a loaner car while you car is being worked on and that c More

by mjpartyof4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don't remember
Aug 31, 2022 -

BMW of The Woodlands responded

Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (936) 776-4610 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

August 24, 2022

my son said its nice. the place is clean and people are friendly. thank you! More

by glenn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
jeffrey whitaker
Aug 28, 2022 -

BMW of The Woodlands responded

Hi Glenn, your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 24, 2022

This dealership does the very least to satisfy the customer compared to other BMW stores! Bought new X3 and had to teach myself how to navigate the technology piece. Service is average at best, follow More

by Lanny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
All Sales and Service
Aug 28, 2022 -

BMW of The Woodlands responded

Hi Lanny, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (936) 776-4610 to discuss what we can do to help.

August 24, 2022

Taking your car to BMW North the Woodlands we are always met with great service. I always love that I get my car returned with fresh air in the tires and a clean car interior and exterior. More

by Scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Whitaker
Aug 28, 2022 -

BMW of The Woodlands responded

Hi Scott, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Aug 28, 2022 -

BMW of The Woodlands responded

Hi Scott, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 21, 2022

Customer service was very professional with no stress at all. My vehicle was serviced and washed and returned to me in a timely manner. Very satisfied with my visit. More

by joemays60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
Aug 26, 2022 -

BMW of The Woodlands responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

August 09, 2022

Jason Roy was very knowledgeable and very helpful. I would recommend him to all customers More

by Danny S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Roy
August 08, 2022

I always receive excellent service in a reasonable amount of time from the dealership. The communication is excellent. More

by Herman Lee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/A
Aug 11, 2022 -

BMW of The Woodlands responded

Hi, we are pleased to hear you had such a positive experience with us, Herman! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 08, 2022

Customer service was exceptional, Mr Whitaker is an asset for BMW of the Woodlands. I will be servicing my X5 with him in the future. More

by Manny V
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffery Whitaker
Aug 12, 2022 -

BMW of The Woodlands responded

Manny, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 07, 2022

Customer service was exceptional, definitely like the shuttle service, every employee is very kind and enjoys their job More

by alaere.ikemi
Recommend Dealer
Yes
Employees Worked With
Honza
Aug 09, 2022 -

BMW of The Woodlands responded

Hi Alaere, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

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