BMW of The Woodlands - Service Center

Great service. All issues were addressed and I was kept updated. The Service Manager was involved in the whole process. All issues were addressed and I was kept updated. The Service Manager was involved in the whole process. More

My service rep, Gabriel explained the process and kept me informed throughout the work scope. informed throughout the work scope. More

Professional, friendly, knowledgeable, service! Service Manager personally greets and interacts with customers. Staff under his direct are on top of their game and give individual attention to all Service Manager personally greets and interacts with customers. Staff under his direct are on top of their game and give individual attention to all customers! Our family use to own several dealerships and BMW was one, so I know what the level customer service that is expected and acceptable. This store is doing a wonderful job! More

We were in a jam as our car quit running on 242 just east of conroe. We called a AAA for a tow but it was late and wasn't sure if Woodlands BMW would still be open. When googling it said they were open till of conroe. We called a AAA for a tow but it was late and wasn't sure if Woodlands BMW would still be open. When googling it said they were open till 7pm but we got there just a little before 6pm and was told that they were closing at 6 pm and couldn't do anything. I was told to write down our name, address, phone, etc. and they would be able to work on it Monday. Bob was working late and told me they were opn on Sat. And would see what they could do and maybe get our car back Sat . Sat came and Bob called us to let us know that it would be Monday before we could get it. We are retired and only have one car so it was nice of Bob to offer Sat work . We got the car back Monday and it runs great. Bob was great . Thsnks More

honza is the best service manager at bmw of the wood lands will go back lands will go back More

Darnell took good care of me just like Hanza used to. Great customer service! Always! Great customer service! Always! More

I love my BMW and service is as good as my car. My expectations are met every time those bay doors open and I pull my car in. Jason and his team are top notch and I highly recommend BMW of the Wood My expectations are met every time those bay doors open and I pull my car in. Jason and his team are top notch and I highly recommend BMW of the Woodlands. More

Service rep Gina was terrific, I was in and out in 90 minutes. Cost was reasonable. minutes. Cost was reasonable. More

A+ customer service. There was excellent communication throughout the entire process, and they resolved my vehicle's issues to my satisfaction. There was excellent communication throughout the entire process, and they resolved my vehicle's issues to my satisfaction. More

Excellent service. Service advisor ( Mr. Rodriguez) kept me updated and had a great knowledge of my car and its service procedure. Car was ready on time and I appreci Service advisor ( Mr. Rodriguez) kept me updated and had a great knowledge of my car and its service procedure. Car was ready on time and I appreciated the video he put together. Linda James More