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BMW of The Woodlands - Service Center

The Woodlands, TX

4.8
652 Reviews

652 Reviews of BMW of The Woodlands - Service Center

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October 14, 2022

Waited 3 hours for annual service and tire rotation. The wait seemed excessive to me. More

by Dennis Allen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Jenkins
Report | Print
Oct 19, 2022 -

BMW of The Woodlands responded

Hi Dennis, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 14, 2022

It took awhile but the work was good and the service advisor was helpful and polite. More

by ruff13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Braydon
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Oct 19, 2022 -

BMW of The Woodlands responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

October 13, 2022

Robert Jenkins in Service and Connor Spencer is Sales were excellent. Will definitely come back and refer them. Thanks!! More

by acamacho
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Jenkins, Connor Spencer
Report | Print
Oct 18, 2022 -

BMW of The Woodlands responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 06, 2022

Nariah took great care of me. Very professional, clearly communicated what was needed for my X5. Highly recommend. More

by overseas119
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nariah Brown
Report | Print
Oct 12, 2022 -

BMW of The Woodlands responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of The Woodlands. Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

October 06, 2022

Great experience very happy with friendly and courteous and excellent service I received highly recommended A+ More

by WYLDEMD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph
Report | Print
Oct 12, 2022 -

BMW of The Woodlands responded

Hi, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

October 05, 2022

Oil change should not have kept me waiting for 3 1/2 hours! I was originally told no more than 2 hours. More

by ellengriffin1
Recommend Dealer
No
Employees Worked With
Forgot
Report | Print
Oct 11, 2022 -

BMW of The Woodlands responded

Hi, we appreciate you taking the time to respond. The staff at BMW of The Woodlands take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (936) 776-4610. We hope to hear from you.

October 04, 2022

Alex provided excellent service. I was glad to see Honza who was monitoring all service stations and warmly greeting clients. Love this dealer! More

by Estela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex and Honza
Report | Print
Oct 10, 2022 -

BMW of The Woodlands responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

October 03, 2022

Jeff at BMW of the Woodlands is always courteous and helpful. My X5 service is always done in a timely manner, with all of my concerns addressed. More

by laurapfaria
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Whitaker
Report | Print
Oct 10, 2022 -

BMW of The Woodlands responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

October 02, 2022

The goods; staff are very friendly, snacks and drinks provided, video of service/car when complete. The not as good; took almost 2 hours to get an oil change, no longer have rentals for longer service ap More

by Allerson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert
Report | Print
Oct 07, 2022 -

BMW of The Woodlands responded

Hi Allerson, thank you for leaving this detailed feedback about your experience with our dealership. If you would be willing to give us another chance in the future, please reach out to our General Manager at (936) 776-4610. We would appreciate the chance to turn your experience around.

September 28, 2022

The most professional service center I've ever been to. I would highly recommend this shop for warranty work. More

by mike
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Roy
Report | Print
Oct 03, 2022 -

BMW of The Woodlands responded

Hi Mike, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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