BMW of The Woodlands - Service Center

Harsh encounter. Did not have the correct info. Upsale services. Video at end of service useless. Did not have the correct info. Upsale services. Video at end of service useless. More

My outstanding rating is purely based on the car servicing experiences at this dealership. The service manager (jason) is an excellent professional and does an outstanding job to address the issues! servicing experiences at this dealership. The service manager (jason) is an excellent professional and does an outstanding job to address the issues! He is very thorough in his approach, which makes a customer life easier! More

Clean facility. Pleasant people. Easy to deal with. But need more staff to handle the business. Pleasant people. Easy to deal with. But need more staff to handle the business. More

Had a horrible experience with the service department. Asked to speak to the General Manager but that never happened. Simply when in because I had a screw in my tire. Waited over 3 hours. Very poor custom Asked to speak to the General Manager but that never happened. Simply when in because I had a screw in my tire. Waited over 3 hours. Very poor customer satisfaction. More

The best and service department is excellent top notch great service responsive and always on top of details great service responsive and always on top of details More

No communication, waited all day then went to pick up without knowing if it was done. Got an oil change and spark plugs but also asked for an estimate on something electrical. There was nothing prepared without knowing if it was done. Got an oil change and spark plugs but also asked for an estimate on something electrical. There was nothing prepared for the requested estimate but they did present me with a “recommended” list of items to be done totaling over $10k. I have no faith in that estimate based upon the lack of attention to why i was actually there and the fact that i had just been into another bmw dealership roughly 6k miles earlier for an oil change and full inspection. Beware. More

Service advisor was very knowledgeable, professional and helpful. Showroom and service bays wrre neat and clean helpful. Showroom and service bays wrre neat and clean More

Vehicle issue resolved. Jason took charge and provided me with a loaner until my BMW was fixed.. Driving from galveston to service at the woodlands ... i expect great servic Jason took charge and provided me with a loaner until my BMW was fixed.. Driving from galveston to service at the woodlands ... i expect great service and i got it.. Each and every time.. Car number 6... thank you jason and hanza .. And the mechanics.. More

My BMW X2 needed some service. Warning (SOS call) malfunction! Scheduling the service request online was easy and practical. Jason managed my service appointment professionally Warning (SOS call) malfunction! Scheduling the service request online was easy and practical. Jason managed my service appointment professionally, kept in touch with the service progress. No rodeos, very honest! Thank you very much, Jason! More

Had the oil changed and front end aligned along with tires balanced and rotated. The steering was fine before or after. Was getting a little wear on the front tires. Will see if this fixes it. tires balanced and rotated. The steering was fine before or after. Was getting a little wear on the front tires. Will see if this fixes it. More