BMW of The Woodlands - Service Center

We've owned BMWs from this dealership for over 15 years. Great experiences with sales, finance, management and especially service - which makes all the difference for luxury performance cars. The service Great experiences with sales, finance, management and especially service - which makes all the difference for luxury performance cars. The service manager Honza has been outstanding for the more than 10 years we worked with him as service advisor - so now it's great to see his customer-first influence expanding throughout service. More

Overall, the service department was really good! The service advisor, Bailey Dibble, went above and beyond and listened to my concerns dealing with the repair of my BMW. The service advisor, Bailey Dibble, went above and beyond and listened to my concerns dealing with the repair of my BMW. More

Absolutely AMAZING, from the welcoming, throw-out the entire process until the solution of the issue. When you buy a BMW we don't buy just a car but competence within an excellent service. I did try ot entire process until the solution of the issue. When you buy a BMW we don't buy just a car but competence within an excellent service. I did try other service providers but this is, without a doubt, the best one. More

I love my service writer! He takes care of me and is a great with communication! He takes care of me and is a great with communication! More

The dealership did wonders considering the lack of parts across the US. Had to wait 3 weeks for the piece of glass to arrive. We had a $474.00 deductible for a blown out moon roof that should have been un across the US. Had to wait 3 weeks for the piece of glass to arrive. We had a $474.00 deductible for a blown out moon roof that should have been under warranty. These appear to be exploding everywhere according to the many complaints on the internet. More

I recently visited the BMW of The Woodlands for a battery replacement and was very pleased with the price and good service even though I dropped in without an appointment. replacement and was very pleased with the price and good service even though I dropped in without an appointment. More

Everyone that I came in contact with made me feel welcome Bailey kept me informed during the process welcome Bailey kept me informed during the process More

I went for my first service on my X5, and waited on site for it. It took them 5 hours. While they did make it up to me for the waiting time, and made me feel very valuable as a customer, 5 hours waiting at for it. It took them 5 hours. While they did make it up to me for the waiting time, and made me feel very valuable as a customer, 5 hours waiting at the dealership is worth for Management to look into it. More

I have bought 4 cars from BMW the woodlands and it has only been recently that the service center seems to have some issues. My most recent is a 2022 X4 which I leased and bought the service plan. It does only been recently that the service center seems to have some issues. My most recent is a 2022 X4 which I leased and bought the service plan. It does take an exceptionally long time to complete the service but that has been consistent for years. My issue is that I was contacted via email to schedule my service which I did but when I showed up they did not have me on the scheduled even though I had a confirmation email with confirmation number. They then proceeded to tell me the appointment was scheduled 2 weeks too early so I did not qualify for the service I had already paid for but they would proceed with my service since I was already there but would have to charge me. lol Needless to say I left and was disappointed that I wasted my Saturday morning driving there. I rescheduled for a few weeks later and even called to have them double check everything was in place so I did not waste another Saturday. They confirmed I was on the schedule and proceeded with the the typical lengthy process. I finally got my car back and was told my tires failed the evaluation and needed to be replaced for $2700. How is this possible when my car is 2 years old and has 11,000 miles. The car has never been out of the neighborhood other than to drive to the woodlands BMW. The must have put the world's worst set of tires on my brand new BMW when I bought it. SMH I will not be back and will return my car to another location and make my next purchase in December at another location. More

Not very well organized bad scheduling of cars through service bay and how long it takes to fix the cars they take in service bay and how long it takes to fix the cars they take in More