BMW of The Woodlands - Service Center

Great service and I had a great experience with BMW woodlands service center and would recommend them to fix you vehicles woodlands service center and would recommend them to fix you vehicles More

The service staff is consistently a pleasure to deal with irregardless of the nature of the problem. Currently unfortunately the dealer is still suffering from a lack of new automobiles. Hopefully that wil irregardless of the nature of the problem. Currently unfortunately the dealer is still suffering from a lack of new automobiles. Hopefully that will improve by the end of this year when I plan to purchase the third of my BMW’s from that dealership. More

This was a very good experience at BMW of the Woodlands. Service assistant, Braydon was professional, prompt, and efficient. Work was performed as expected in a timely manner. Service assistant, Braydon was professional, prompt, and efficient. Work was performed as expected in a timely manner. More

[Starting over. ] Took time to explain what was needed, understanding my concerns, and completing the work in a timely manner. Showing/explaining to me several ti ] Took time to explain what was needed, understanding my concerns, and completing the work in a timely manner. Showing/explaining to me several times what to do about a question I had (patient service guys and manager). Even the person, “Q” :) who answers the phone, is pleasant and has a kind and helpful way about her. More

This dealership is the epitome of great customer service! The service department in particular stands out to me. Their willingness to go the extra mile is second to none. I must highlight one of their serv The service department in particular stands out to me. Their willingness to go the extra mile is second to none. I must highlight one of their service rep, Nariah. She is extremely customer-centric! And her attention to detail is commendable. I highly recommend this dealership! More

Ask for Joe Wolf as your service advisor at BMW of the Woodlands. He provides me with exceptional service. Woodlands. He provides me with exceptional service. More

Great service by a very professional staff. Before I even had a chance to ask about my appointment I was greeted by at least two employees asking if I had been helped. I also appreciated getti Before I even had a chance to ask about my appointment I was greeted by at least two employees asking if I had been helped. I also appreciated getting a ride home by Bob a very pleasant and polite gentleman. More

We have never used this dealership for service but as we were driving down from Colorado the service warning came on. This was the closest dealership to where we were staying. The service technician was n were driving down from Colorado the service warning came on. This was the closest dealership to where we were staying. The service technician was not rude but for sure not friendly. I had a 7am appointment and waited for at least 30 minutes before the technician was ready to hep us. The service light is still on after picking the car up so I’m not totally sure if the service was actually carried out. My husband purchased a 2023 BMW X5 from this dealership but will be going somewhere else for his service. I would not recommend this service department to anybody. More

The best service we’ve had since the pandemic started… glad the dealership is back. Our service advisor was prompt, efficient, and knowledgeable. The shuttle was available for the local area (both ways glad the dealership is back. Our service advisor was prompt, efficient, and knowledgeable. The shuttle was available for the local area (both ways this time). They texted us when the car was ready, including a video showing the finished work. More

My experience with the BMW of The Woodlands was exceptional. I was there to get rotors/brakes replaced and also learn about the latest X5 models and upcoming features. Sales was extremely knowledge exceptional. I was there to get rotors/brakes replaced and also learn about the latest X5 models and upcoming features. Sales was extremely knowledgeable about my needs, assessed my trade-in options, financial position and timing considerations. This was completed in a courteous and professional manner. The questions were effective and efficient while giving me a sense of excitement to explore options when I'm ready. The effort to create the rapport was distinguished and very much acknowledged. Well done. More