BMW of The Woodlands - Service Center

I had my car towed but there's was no update on my vehicle until 6-7 hours. No body has an update and they kept me on hold for over 25min. I wanted to get information whether I will have my vehicle re vehicle until 6-7 hours. No body has an update and they kept me on hold for over 25min. I wanted to get information whether I will have my vehicle ready or not but the response I got was that there so many other customers waiting for their vehicle's to be ready. I wanted a status update whether I will have my car ready or not and if I will be able to pick up my child or need alternative but I kept getting an answer that there are other customers waiting and will have to call you back. More

The appointment scheduling system is broken. Had to wait 45 mins to reschedule. Too much upsell and not enough information to make a informed decision. Wait time presented was 2.5 hours - for a Had to wait 45 mins to reschedule. Too much upsell and not enough information to make a informed decision. Wait time presented was 2.5 hours - for a oil change and battery check and tire rotation. More

Clean and well organized. Repairs and service concerns treated clearly and knowledgeably. Overall impression that service department is well organized and responsive. A profes Repairs and service concerns treated clearly and knowledgeably. Overall impression that service department is well organized and responsive. A professional operation More

All went as expected with no delays. Friendly and courteous personnel. I’ve been using it for years now. Always a great service.! Friendly and courteous personnel. I’ve been using it for years now. Always a great service.! More

We've owned BMWs from this dealership for over 15 years. Great experiences with sales, finance, management and especially service - which makes all the difference for luxury performance cars. The service Great experiences with sales, finance, management and especially service - which makes all the difference for luxury performance cars. The service manager Honza has been outstanding for the more than 10 years we worked with him as service advisor - so now it's great to see his customer-first influence expanding throughout service. More

Absolutely AMAZING, from the welcoming, throw-out the entire process until the solution of the issue. When you buy a BMW we don't buy just a car but competence within an excellent service. I did try ot entire process until the solution of the issue. When you buy a BMW we don't buy just a car but competence within an excellent service. I did try other service providers but this is, without a doubt, the best one. More

Overall, the service department was really good! The service advisor, Bailey Dibble, went above and beyond and listened to my concerns dealing with the repair of my BMW. The service advisor, Bailey Dibble, went above and beyond and listened to my concerns dealing with the repair of my BMW. More

The dealership did wonders considering the lack of parts across the US. Had to wait 3 weeks for the piece of glass to arrive. We had a $474.00 deductible for a blown out moon roof that should have been un across the US. Had to wait 3 weeks for the piece of glass to arrive. We had a $474.00 deductible for a blown out moon roof that should have been under warranty. These appear to be exploding everywhere according to the many complaints on the internet. More

I love my service writer! He takes care of me and is a great with communication! He takes care of me and is a great with communication! More

I recently visited the BMW of The Woodlands for a battery replacement and was very pleased with the price and good service even though I dropped in without an appointment. replacement and was very pleased with the price and good service even though I dropped in without an appointment. More