BMW of The Woodlands - Service Center

This has to be the worst dealership on the planet. My car has been there for a service for the past three weeks and there has been no follow up or updates from the service advisor. I have tried callin My car has been there for a service for the past three weeks and there has been no follow up or updates from the service advisor. I have tried calling them numerous times but it always goes on voicemail. The entire service center is run by one or maybe two individuals. They have a hard time hiring people. Maybe the work environment is so bad that no ones wants to work there. I filed a complaint with corporate this morning and they will deal with them directly. Needless to say, I'll not be coming back. BMW at West Houston is much better. Autonation doesn't do customer service! Maybe they should look at Sewell for inspiration. More

Honest kind and courteous service from Honza. They always try to be quick and get me in and out even washing my car! They always try to be quick and get me in and out even washing my car! More

got me in and done for normal service and tire rotation/balance as promised! Although there is a service writer staffing shortage, the staff really hustled to take care of me. rotation/balance as promised! Although there is a service writer staffing shortage, the staff really hustled to take care of me. More

BMW of the Woodlands has a great service Center. They go out of their way to make Sure that you are happy with their service. They go out of their way to make Sure that you are happy with their service. More

OUTSTANDING SERVICE ! THE BEST IN TEXAS!! Jason and the service Manager Always go above and beyond. I had a urgent need for service and they found a way to get my X3 THE BEST IN TEXAS!! Jason and the service Manager Always go above and beyond. I had a urgent need for service and they found a way to get my X3 Serviced. Thank you! More

BMW The Woodlands is awesome! Felt like being with family that truly cares for each client. It’s a wonderful place, so much so that I’d love to apply to work there! Felt like being with family that truly cares for each client. It’s a wonderful place, so much so that I’d love to apply to work there! More

Great service! Robert Jenkins,service representative was helpful. I purchased my vehicle from the dealership. Robert Jenkins,service representative was helpful. I purchased my vehicle from the dealership. More

I unfortunately experienced an electrical issue while running errands on a Saturday. I immediately called the dealership to make sure they were still open and arrived there mid-afternoon. Even though the running errands on a Saturday. I immediately called the dealership to make sure they were still open and arrived there mid-afternoon. Even though the service department was quite busy, Jeff and Honza took me in, did a quick test on my vehicle, determined it was a bigger fix that needed their diagnostics team to look into, and just as quickly, put me in a (very nice!) loaner car to use for a few days while the car was being serviced. Very happy with how everything turned out and really appreciate the excellent care I received from Jeff and his team! More

Excellent service. Answered all questions my wife had. Service was timely. Service representative was polite and helpful. Answered all questions my wife had. Service was timely. Service representative was polite and helpful. More

The customer service professional I delt with was Jeff Whitaker and he is beyond outstanding - he is extremely knowledgeable and up beat and makes me feel like I am the most important client in the world, Whitaker and he is beyond outstanding - he is extremely knowledgeable and up beat and makes me feel like I am the most important client in the world, from 3 series thru 5 series to our current X6 he has always taken care of our BMW's for over 25 years!!! Our entire family drives BMW's (with the exception of a couple Mini Coopers) and we all come to Jeff for our service needs. I cannot possibly rate Mr. Whitaker any higher. More